Entourage, Excel

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

I have updated version 12.1 and 12.1.7 and used the workaround to get the updates loaded, now i cannot open entourage or any excel files. Word and Powerpoint are OK.
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macdoff (2)
5/20/2009 3:03:10 PM
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> I have updated version 12.1 and 12.1.7 and used the workaround to get the updates loaded, now i cannot open entourage or any excel files. Word and Powerpoint are OK.

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-05-20 22:06:01 +0700
Application Name: Excel
Application Bundle ID: com.microsoft.Excel
Application Signature: XCEL
Application Version: 12.0.0.071130
Crashed Module Name: MicrosoftComponentPlugin
Crashed Module Version: unknown
Crashed Module Offset: 0x000b604b
Blame Module Name: MicrosoftComponentPlugin
Blame Module Version: unknown
Blame Module Offset: 0x000b604b
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:
0
macdoff (2)
5/20/2009 3:09:13 PM
On 5/20/09 8:09 AM,  "macdoff@officeformac.com" <macdoff@officeformac.com>
wrote:

> Crashed Module Name: MicrosoftComponentPlugin

This is the file that shows the correct update. I'm guessing your workaround
to get updated failed.

Follow these steps to reinstall:

*  Launch the Microsoft Autoupdater (MAU).To launch MAU, you can open any
Office application and select "Check for Updates" under Help in the Menu
bar. Once MAU is launched, select "Keep in Dock"
*  Quit all Microsoft applications (Easy way: log out, hold Shift key down
when logging in to disable any startup items.) Be sure all applications are
quit before running updater. IMPORTANT
*  Drag the Microsoft Office 2008 folder to the Trash.
*  Empty Trash.
*  Reinstall Office 2008 from your original installation disk.
*  Restart
*  Select MAU, Update to 12.1.0 (if you have a newer DVD you might only need
the 12.17)
*  Restart (restarting before you launch any app is important!)
*  Update to 12.1.7
*  Restart

Check this file after updating to 12.1.0 to be sure it is version 2.2.0.

/Library/Application Support/Microsoft/MAU2.0

-- 
Diane 

0
5/20/2009 11:23:48 PM
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