Entourage communication issue

My entourage quit communicating last week. Worked fine wednesday, thursday 
not. I can open entourage, but it won't send or retrieve mail. times out and 
gives a message that it's a server issue. My wife's works fine. tried 
installing the latest upgrade from microsoft, still no change. Both our macs 
have the same email configuration. tried the fixes given in the help section 
- snding myself an email, restarting entourage, etc, nothing. I'm not a 
computer genius, and need help. By the way, if i go into windstream via the 
internet, every thing's normal Thanks,Tj
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tj2251 (1)
7/25/2009 12:01:01 AM
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On 7/24/09 5:01 PM, in article
08824E6F-6F81-4DEB-851B-D75BD8F6527B@microsoft.com, "tj2251"
<tj2251@discussions.microsoft.com> wrote:

> My entourage quit communicating last week. Worked fine wednesday, thursday
> not. I can open entourage, but it won't send or retrieve mail. times out and
> gives a message that it's a server issue. My wife's works fine. tried
> installing the latest upgrade from microsoft, still no change. Both our macs
> have the same email configuration. tried the fixes given in the help section
> - snding myself an email, restarting entourage, etc, nothing. I'm not a
> computer genius, and need help. By the way, if i go into windstream via the
> internet, every thing's normal Thanks,Tj

How to use TCPflow to test Send & Receive:

<http://www.entourage.mvps.org/troubleshoot/tcpflow.html>

Testing in a new User will quickly tell you if the problem is system wide or
if it�s your User�s folder that contains the problem.

Go to System Preferences --> Create a New User in Accounts. Switch to the
New User by logging out/in or use Fast User Switching. Test Entourage in the
new User. Set up a new Identity and enter your account info. Under the
Options tab in the Account window, set to leave on server for this test.

Does the account work in the new User in a new Identity?

-- 
Diane Ross, Microsoft Mac MVP
Entourage Help Page   <http://www.entourage.mvps.org/>
Entourage Help Blog  <http://blog.entourage.mvps.org/>
Follow us on twitter <https://twitter.com/entouragehelp>
 
 

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7/25/2009 1:59:04 AM
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