Crash Error: EXC_BAD_ACCESS

Hi

I have office 04, PowerPoint, Excel and Word and all crashing after its 
starts to open. Entourage works fine.

"Microsoft Word (or other) has encountered a problem and needs to close. 
We are sorry for the inconvenience.

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2005-12-19 12:00:15 -0600
Application Name: Microsoft Word
Application Version: 11.2.0.050714
Module Name: MCPZ.stb
Module Version: 11.2.1.051004
Module Offset: 0x00031718
Extra app info: Reg=English Loc=0x0409 


Thread 0 crashed:

#  1  0x005a2388 in  (MCPZ.stb + 0x00031718)
#  2  0x005a221c in  (MCPZ.stb + 0x000315ac)
#  3  0x005a2218 in  (MCPZ.stb + 0x000315a8)
#  4  0x005a14ac in  (MCPZ.stb + 0x0003083c)
#  5  0x0057ed98 in  (MCPZ.stb + 0x0000e128)
#  6  0x0057ed2c in  (MCPZ.stb + 0x0000e0bc)
#  7  0x005a1378 in  (MCPZ.stb + 0x00030708)
#  8  0x005a12f8 in  (MCPZ.stb + 0x00030688)
#  9  0x02152a74 in  (Microsoft Word + 0x00133014)
# 10  0x0215294c in  (Microsoft Word + 0x00132eec)
# 11  0x021528d8 in  (Microsoft Word + 0x00132e78)
# 12  0x0215283c in  (Microsoft Word + 0x00132ddc)
# 13  0x020c6d04 in  (Microsoft Word + 0x000a72a4)
# 14  0x020c6bec in  (Microsoft Word + 0x000a718c)
# 15  0x02061e14 in  (Microsoft Word + 0x000423b4)
# 16  0x02061260 in  (Microsoft Word + 0x00041800)
# 17  0x0205d5c4 in  (Microsoft Word + 0x0003db64)
# 18  0x0205c9a8 in  (Microsoft Word + 0x0003cf48)
# 19  0x020548e4 in  (Microsoft Word + 0x00034e84)
# 20  0x0203d834 in  (Microsoft Word + 0x0001ddd4)
# 21  0x02022c9c in  (Microsoft Word + 0x0000323c)
# 22  0x02020320 in  (Microsoft Word + 0x000008c0)
# 23  0x01023450 in  (Microsoft_Office_2001Z + 0x0000cec0)
# 24  0x02020074 in  (Microsoft Word + 0x00000614)
# 25  0x02b06b7c in  (Microsoft Word + 0x00ae711c)

Etc....

Operating System Information
Operating System: Mac OS X 10.4.3 (Build 8F46)
CPU: G4 (7450), Number: 1, Speed: 933 MHz
gestaltPhysicalRAMSize err = 0, result = 768 MB
gestaltSystemVersion err = 0, result = 0x1043
Screen: 1600 x 1024, depth = 32, ltbr = 0, 0, 1024, 1600

etc....

I updated to the latest but that has not helped.

I trashed my pref for PP as a test, but that did help either.

Any ideas? Do I have to re-load office again?

Thank you,

nanci
0
nanci1458 (4)
12/19/2005 6:05:17 PM
mac.office 7017 articles. 0 followers. Follow

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Hi Nanci-

Did you use Disk Utility's Repair Disk Permissions (or equivalent) after the
installation? It's an absolute necessity, then log out/in or restart.

HTH |:>)



On 12/19/05 1:05 PM, in article
nanci-05D693.12051819122005@newsclstr02.news.prodigy.com, "n"
<nanci@nancinoodles.com> wrote:

> Hi
> 
> I have office 04, PowerPoint, Excel and Word and all crashing after its
> starts to open. Entourage works fine.
> 
> "Microsoft Word (or other) has encountered a problem and needs to close.
> We are sorry for the inconvenience.
> 
> Error Signature:
> Exception: EXC_BAD_ACCESS
> Date/Time: 2005-12-19 12:00:15 -0600
> Application Name: Microsoft Word
> Application Version: 11.2.0.050714
> Module Name: MCPZ.stb
> Module Version: 11.2.1.051004
> Module Offset: 0x00031718
> Extra app info: Reg=English Loc=0x0409
> 
> 
> Thread 0 crashed:
> 
> #  1  0x005a2388 in  (MCPZ.stb + 0x00031718)
> #  2  0x005a221c in  (MCPZ.stb + 0x000315ac)
> #  3  0x005a2218 in  (MCPZ.stb + 0x000315a8)
> #  4  0x005a14ac in  (MCPZ.stb + 0x0003083c)
> #  5  0x0057ed98 in  (MCPZ.stb + 0x0000e128)
> #  6  0x0057ed2c in  (MCPZ.stb + 0x0000e0bc)
> #  7  0x005a1378 in  (MCPZ.stb + 0x00030708)
> #  8  0x005a12f8 in  (MCPZ.stb + 0x00030688)
> #  9  0x02152a74 in  (Microsoft Word + 0x00133014)
> # 10  0x0215294c in  (Microsoft Word + 0x00132eec)
> # 11  0x021528d8 in  (Microsoft Word + 0x00132e78)
> # 12  0x0215283c in  (Microsoft Word + 0x00132ddc)
> # 13  0x020c6d04 in  (Microsoft Word + 0x000a72a4)
> # 14  0x020c6bec in  (Microsoft Word + 0x000a718c)
> # 15  0x02061e14 in  (Microsoft Word + 0x000423b4)
> # 16  0x02061260 in  (Microsoft Word + 0x00041800)
> # 17  0x0205d5c4 in  (Microsoft Word + 0x0003db64)
> # 18  0x0205c9a8 in  (Microsoft Word + 0x0003cf48)
> # 19  0x020548e4 in  (Microsoft Word + 0x00034e84)
> # 20  0x0203d834 in  (Microsoft Word + 0x0001ddd4)
> # 21  0x02022c9c in  (Microsoft Word + 0x0000323c)
> # 22  0x02020320 in  (Microsoft Word + 0x000008c0)
> # 23  0x01023450 in  (Microsoft_Office_2001Z + 0x0000cec0)
> # 24  0x02020074 in  (Microsoft Word + 0x00000614)
> # 25  0x02b06b7c in  (Microsoft Word + 0x00ae711c)
> 
> Etc....
> 
> Operating System Information
> Operating System: Mac OS X 10.4.3 (Build 8F46)
> CPU: G4 (7450), Number: 1, Speed: 933 MHz
> gestaltPhysicalRAMSize err = 0, result = 768 MB
> gestaltSystemVersion err = 0, result = 0x1043
> Screen: 1600 x 1024, depth = 32, ltbr = 0, 0, 1024, 1600
> 
> etc....
> 
> I updated to the latest but that has not helped.
> 
> I trashed my pref for PP as a test, but that did help either.
> 
> Any ideas? Do I have to re-load office again?
> 
> Thank you,
> 
> nanci

0
12/19/2005 10:03:43 PM
Thank you HTH.

I just repaired the disk permissions and it worked!

Thank you


In article <BFCC986F.C19E%onlygeneraltaz1@com.cast.net>,
 CyberTaz <onlygeneraltaz1@com.cast.net> wrote:

> Hi Nanci-
> 
> Did you use Disk Utility's Repair Disk Permissions (or equivalent) after the
> installation? It's an absolute necessity, then log out/in or restart.
> 
> HTH |:>)
> 
> 
> 
> On 12/19/05 1:05 PM, in article
> nanci-05D693.12051819122005@newsclstr02.news.prodigy.com, "n"
> <nanci@nancinoodles.com> wrote:
> 
> > Hi
> > 
> > I have office 04, PowerPoint, Excel and Word and all crashing after its
> > starts to open. Entourage works fine.
> > 
> > "Microsoft Word (or other) has encountered a problem and needs to close.
> > We are sorry for the inconvenience.
> > 
> > Error Signature:
> > Exception: EXC_BAD_ACCESS
> > Date/Time: 2005-12-19 12:00:15 -0600
> > Application Name: Microsoft Word
> > Application Version: 11.2.0.050714
> > Module Name: MCPZ.stb
> > Module Version: 11.2.1.051004
> > Module Offset: 0x00031718
> > Extra app info: Reg=English Loc=0x0409
> > 
> > 
> > Thread 0 crashed:
> > 
> > #  1  0x005a2388 in  (MCPZ.stb + 0x00031718)
> > #  2  0x005a221c in  (MCPZ.stb + 0x000315ac)
> > #  3  0x005a2218 in  (MCPZ.stb + 0x000315a8)
> > #  4  0x005a14ac in  (MCPZ.stb + 0x0003083c)
> > #  5  0x0057ed98 in  (MCPZ.stb + 0x0000e128)
> > #  6  0x0057ed2c in  (MCPZ.stb + 0x0000e0bc)
> > #  7  0x005a1378 in  (MCPZ.stb + 0x00030708)
> > #  8  0x005a12f8 in  (MCPZ.stb + 0x00030688)
> > #  9  0x02152a74 in  (Microsoft Word + 0x00133014)
> > # 10  0x0215294c in  (Microsoft Word + 0x00132eec)
> > # 11  0x021528d8 in  (Microsoft Word + 0x00132e78)
> > # 12  0x0215283c in  (Microsoft Word + 0x00132ddc)
> > # 13  0x020c6d04 in  (Microsoft Word + 0x000a72a4)
> > # 14  0x020c6bec in  (Microsoft Word + 0x000a718c)
> > # 15  0x02061e14 in  (Microsoft Word + 0x000423b4)
> > # 16  0x02061260 in  (Microsoft Word + 0x00041800)
> > # 17  0x0205d5c4 in  (Microsoft Word + 0x0003db64)
> > # 18  0x0205c9a8 in  (Microsoft Word + 0x0003cf48)
> > # 19  0x020548e4 in  (Microsoft Word + 0x00034e84)
> > # 20  0x0203d834 in  (Microsoft Word + 0x0001ddd4)
> > # 21  0x02022c9c in  (Microsoft Word + 0x0000323c)
> > # 22  0x02020320 in  (Microsoft Word + 0x000008c0)
> > # 23  0x01023450 in  (Microsoft_Office_2001Z + 0x0000cec0)
> > # 24  0x02020074 in  (Microsoft Word + 0x00000614)
> > # 25  0x02b06b7c in  (Microsoft Word + 0x00ae711c)
> > 
> > Etc....
> > 
> > Operating System Information
> > Operating System: Mac OS X 10.4.3 (Build 8F46)
> > CPU: G4 (7450), Number: 1, Speed: 933 MHz
> > gestaltPhysicalRAMSize err = 0, result = 768 MB
> > gestaltSystemVersion err = 0, result = 0x1043
> > Screen: 1600 x 1024, depth = 32, ltbr = 0, 0, 1024, 1600
> > 
> > etc....
> > 
> > I updated to the latest but that has not helped.
> > 
> > I trashed my pref for PP as a test, but that did help either.
> > 
> > Any ideas? Do I have to re-load office again?
> > 
> > Thank you,
> > 
> > nanci
0
nanci1458 (4)
1/3/2006 9:36:35 PM
I am having the same problem although repairing the permissions didn't help 
me at all... any other help???



0
Utf
2/18/2006 2:06:27 AM
Reply:

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