GP 9.0 Performance Issues

We have had a particular user report some performance issues in Great
Plains 9.0. I'm not very familiar with Great Plains at all, so I
thought I'd see if anyone here could help me out.

The user's main concern is that upon launching Great Plains, it takes
anywhere from one to two minutes just to display the login dialog.
This slowness only happens with GP, and only when this particular user
is logged in to the term server. Server resources remain steady, CPU
and memory usage appear fine throughout.

The actual account that we log into GP with doesn't seem to matter,
only that this particular user is logged into the terminal server. Any
GP account she attempts to log into will have the same performance
problems.

While logged in to the terminal server as this user, I can use "run
as" to run GP as another user, at which point GP will run just fine.

I have created another user with the same group memberships and
permissions as the trouble user here, but everything runs just fine
with that test user. The performance issues are limited to this one
user on the server, and slowness only occurs within GP - other apps
run normally.

Does anyone have any ideas about this? I've seen other posts about
general performance issues, but have yet to find anything concerning
specific users. If anyone has any ideas I'd be glad to hear them.
Thanks!
0
2/21/2008 6:04:35 PM
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Well, I know that when we had similar issues (not in a terminal server 
environment, but with standalone PCs), the trouble was traced back to the 
Home Page in GP. Since our users don't use it, we turned it off and the login 
times improved dramatically. You might try that & see what happens.


-- 
Bud Cool, Accounting System Manager
HDA, Inc.  Hazelwood, MO
GP 9.0, SP2


"Dumpsterizer@gmail.com" wrote:

> We have had a particular user report some performance issues in Great
> Plains 9.0. I'm not very familiar with Great Plains at all, so I
> thought I'd see if anyone here could help me out.
> 
> The user's main concern is that upon launching Great Plains, it takes
> anywhere from one to two minutes just to display the login dialog.
> This slowness only happens with GP, and only when this particular user
> is logged in to the term server. Server resources remain steady, CPU
> and memory usage appear fine throughout.
> 
> The actual account that we log into GP with doesn't seem to matter,
> only that this particular user is logged into the terminal server. Any
> GP account she attempts to log into will have the same performance
> problems.
> 
> While logged in to the terminal server as this user, I can use "run
> as" to run GP as another user, at which point GP will run just fine.
> 
> I have created another user with the same group memberships and
> permissions as the trouble user here, but everything runs just fine
> with that test user. The performance issues are limited to this one
> user on the server, and slowness only occurs within GP - other apps
> run normally.
> 
> Does anyone have any ideas about this? I've seen other posts about
> general performance issues, but have yet to find anything concerning
> specific users. If anyone has any ideas I'd be glad to hear them.
> Thanks!
> 
0
Bud (544)
2/21/2008 8:21:01 PM
Thanks for the response. Disabling the home page didn't seem to change
anything. It's not actually the login process that is slow for this
user, but it takes a lot longer than it should for the login prompt to
come up at all. Login time seems to be the same as all our other
users, but then viewing reports and some other actions within GP are
also quite slow. I'm just not sure what would cause this for only one
user, as our other users aren't having this problem.


On Feb 21, 2:21 pm, Bud <B...@discussions.microsoft.com> wrote:
> Well, I know that when we had similar issues (not in a terminal server
> environment, but with standalone PCs), the trouble was traced back to the
> Home Page in GP. Since our users don't use it, we turned it off and the login
> times improved dramatically. You might try that & see what happens.
>
> --
> Bud Cool, Accounting System Manager
> HDA, Inc.  Hazelwood, MO
> GP 9.0, SP2
>
> "Dumpsteri...@gmail.com" wrote:
> > We have had a particular user report some performance issues in Great
> > Plains 9.0. I'm not very familiar with Great Plains at all, so I
> > thought I'd see if anyone here could help me out.
>
> > The user's main concern is that upon launching Great Plains, it takes
> > anywhere from one to two minutes just to display the login dialog.
> > This slowness only happens with GP, and only when this particular user
> > is logged in to the term server. Server resources remain steady, CPU
> > and memory usage appear fine throughout.
>
> > The actual account that we log into GP with doesn't seem to matter,
> > only that this particular user is logged into the terminal server. Any
> > GP account she attempts to log into will have the same performance
> > problems.
>
> > While logged in to the terminal server as this user, I can use "run
> > as" to run GP as another user, at which point GP will run just fine.
>
> > I have created another user with the same group memberships and
> > permissions as the trouble user here, but everything runs just fine
> > with that test user. The performance issues are limited to this one
> > user on the server, and slowness only occurs within GP - other apps
> > run normally.
>
> > Does anyone have any ideas about this? I've seen other posts about
> > general performance issues, but have yet to find anything concerning
> > specific users. If anyone has any ideas I'd be glad to hear them.
> > Thanks!

0
2/22/2008 2:47:31 PM
For what it's worth, I've noticed that the login prompt can take a long time 
to appear for some of my users, too - although nowhere near 1-2 minutes. I 
haven't really tracked it to see if it's an occasional thing or something 
that happens every time. I know that I experience a noticeably slower login 
window every once in a while, too, but it's not consistent.

Hopefully a MS person can offer some insight.

-- 
Bud Cool, Accounting System Manager
HDA, Inc.  Hazelwood, MO
GP 9.0, SP2


"Dumpsterizer@gmail.com" wrote:

> Thanks for the response. Disabling the home page didn't seem to change
> anything. It's not actually the login process that is slow for this
> user, but it takes a lot longer than it should for the login prompt to
> come up at all. Login time seems to be the same as all our other
> users, but then viewing reports and some other actions within GP are
> also quite slow. I'm just not sure what would cause this for only one
> user, as our other users aren't having this problem.
> 
> 
> On Feb 21, 2:21 pm, Bud <B...@discussions.microsoft.com> wrote:
> > Well, I know that when we had similar issues (not in a terminal server
> > environment, but with standalone PCs), the trouble was traced back to the
> > Home Page in GP. Since our users don't use it, we turned it off and the login
> > times improved dramatically. You might try that & see what happens.
> >
> > --
> > Bud Cool, Accounting System Manager
> > HDA, Inc.  Hazelwood, MO
> > GP 9.0, SP2
> >
> > "Dumpsteri...@gmail.com" wrote:
> > > We have had a particular user report some performance issues in Great
> > > Plains 9.0. I'm not very familiar with Great Plains at all, so I
> > > thought I'd see if anyone here could help me out.
> >
> > > The user's main concern is that upon launching Great Plains, it takes
> > > anywhere from one to two minutes just to display the login dialog.
> > > This slowness only happens with GP, and only when this particular user
> > > is logged in to the term server. Server resources remain steady, CPU
> > > and memory usage appear fine throughout.
> >
> > > The actual account that we log into GP with doesn't seem to matter,
> > > only that this particular user is logged into the terminal server. Any
> > > GP account she attempts to log into will have the same performance
> > > problems.
> >
> > > While logged in to the terminal server as this user, I can use "run
> > > as" to run GP as another user, at which point GP will run just fine.
> >
> > > I have created another user with the same group memberships and
> > > permissions as the trouble user here, but everything runs just fine
> > > with that test user. The performance issues are limited to this one
> > > user on the server, and slowness only occurs within GP - other apps
> > > run normally.
> >
> > > Does anyone have any ideas about this? I've seen other posts about
> > > general performance issues, but have yet to find anything concerning
> > > specific users. If anyone has any ideas I'd be glad to hear them.
> > > Thanks!
> 
> 
0
Bud (544)
2/22/2008 3:49:04 PM
It's consistently taken 1-2 minutes for this user as opposed to a few
seconds for everyone else. I did some more searching this morning and
found one other person that seemed to have had the same problem in the
same environment. Simply deleting and recreating the user's profile on
the terminal server seemed to take care of the problem for him. I had
no such luck, of course, so I'll keep looking.


On Feb 22, 9:49 am, Bud <B...@discussions.microsoft.com> wrote:
> For what it's worth, I've noticed that the login prompt can take a long time
> to appear for some of my users, too - although nowhere near 1-2 minutes. I
> haven't really tracked it to see if it's an occasional thing or something
> that happens every time. I know that I experience a noticeably slower login
> window every once in a while, too, but it's not consistent.
>
> Hopefully a MS person can offer some insight.
>
> --
> Bud Cool, Accounting System Manager
> HDA, Inc.  Hazelwood, MO
> GP 9.0, SP2
>
> "Dumpsteri...@gmail.com" wrote:
> > Thanks for the response. Disabling the home page didn't seem to change
> > anything. It's not actually the login process that is slow for this
> > user, but it takes a lot longer than it should for the login prompt to
> > come up at all. Login time seems to be the same as all our other
> > users, but then viewing reports and some other actions within GP are
> > also quite slow. I'm just not sure what would cause this for only one
> > user, as our other users aren't having this problem.
>
> > On Feb 21, 2:21 pm, Bud <B...@discussions.microsoft.com> wrote:
> > > Well, I know that when we had similar issues (not in a terminal server
> > > environment, but with standalone PCs), the trouble was traced back to the
> > > Home Page in GP. Since our users don't use it, we turned it off and the login
> > > times improved dramatically. You might try that & see what happens.
>
> > > --
> > > Bud Cool, Accounting System Manager
> > > HDA, Inc.  Hazelwood, MO
> > > GP 9.0, SP2
>
> > > "Dumpsteri...@gmail.com" wrote:
> > > > We have had a particular user report some performance issues in Great
> > > > Plains 9.0. I'm not very familiar with Great Plains at all, so I
> > > > thought I'd see if anyone here could help me out.
>
> > > > The user's main concern is that upon launching Great Plains, it takes
> > > > anywhere from one to two minutes just to display the login dialog.
> > > > This slowness only happens with GP, and only when this particular user
> > > > is logged in to the term server. Server resources remain steady, CPU
> > > > and memory usage appear fine throughout.
>
> > > > The actual account that we log into GP with doesn't seem to matter,
> > > > only that this particular user is logged into the terminal server. Any
> > > > GP account she attempts to log into will have the same performance
> > > > problems.
>
> > > > While logged in to the terminal server as this user, I can use "run
> > > > as" to run GP as another user, at which point GP will run just fine.
>
> > > > I have created another user with the same group memberships and
> > > > permissions as the trouble user here, but everything runs just fine
> > > > with that test user. The performance issues are limited to this one
> > > > user on the server, and slowness only occurs within GP - other apps
> > > > run normally.
>
> > > > Does anyone have any ideas about this? I've seen other posts about
> > > > general performance issues, but have yet to find anything concerning
> > > > specific users. If anyone has any ideas I'd be glad to hear them.
> > > > Thanks!


0
2/22/2008 4:09:47 PM
Reply:

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