strange email issue

we have an outside user,
the mail is set up to use their ISPs smtp server
and uses our pop3 to get heh mail from our mail server,
they can receive mail fine from wihthin our domain, but when they reply the 
mail goes missing, the mail account otherwise sends mail to other servers 
without an issue, any reasons for this behaviour?,
we recently applied all uptodate service packs, and we use ISA server



0
luna (9)
1/23/2006 10:54:53 AM
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I think this could be a client configuration. When they receive internal 
email what is the address they are replying to? If it is not an SMTP address 
they might be attempting to reply via their ISP's SMTP server and this 
obviously won't work.

Nue
"luna" <luna@themoon.com> wrote in message 
news:1C2Bf.6845$Y6.781@newsfe3-win.ntli.net...
> we have an outside user,
> the mail is set up to use their ISPs smtp server
> and uses our pop3 to get heh mail from our mail server,
> they can receive mail fine from wihthin our domain, but when they reply 
> the mail goes missing, the mail account otherwise sends mail to other 
> servers without an issue, any reasons for this behaviour?,
> we recently applied all uptodate service packs, and we use ISA server
>
>
> 


0
imaneophyte (3005)
1/23/2006 2:19:19 PM
"Nuevo" <imaneophyte@gmail.com> wrote in message 
news:Ost6BgCIGHA.1312@TK2MSFTNGP09.phx.gbl...
>I think this could be a client configuration. When they receive internal 
>email what is the address they are replying to? If it is not an SMTP 
>address they might be attempting to reply via their ISP's SMTP server and 
>this obviously won't work.
>
> Nue

thanks for the reply, took a while to find the root cause but :-

turned out it was a gfi problem, still dont know whats causing it, but when 
i added them to the whitelist it went straight throo, we had issues withthe 
dns servers about xmas time - so it may be related to that, the message 
tagged onto the subject was" Domain not found"


0
luna (9)
1/23/2006 3:47:16 PM
Reply:

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