New Users are not appearing in GAL

We've got SBS 2003 standard, just recently when we have created new users 
their details are not appearing in the Global Address List.

In Exchange Manager when you browse the address lists and click Preview, the 
new users appear, though they still do not being published to the clients.

If anyone has any suggestions, it would be a great help.
0
Sedgwick (2)
1/5/2005 9:51:04 PM
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What version of outlook are you using? Have you checked to see if they appear 
when accessing through OWA?

"Sedgwick" wrote:

> We've got SBS 2003 standard, just recently when we have created new users 
> their details are not appearing in the Global Address List.
> 
> In Exchange Manager when you browse the address lists and click Preview, the 
> new users appear, though they still do not being published to the clients.
> 
> If anyone has any suggestions, it would be a great help.
0
nhaydon1 (4)
1/5/2005 9:59:09 PM
Guess:  your clients are using Outlook 2003 with the default settings of 
cached mode, right?  This is one of the most common questions.  Cached mode 
relies on the Default Offline Address Book, which only gets re-generated by 
Exchange once per day by default.  You can re-generate the OAB and then 
force the clients to download the Address Book, or you can just wait. 
Usually, within a day the clients will have the new updated information. 
There are other options as well, such as forcing the clients to use the 
online GAL while in cached mode, but that will cause problems if they are 
ever offline.

-- 
Ben Winzenz
Exchange MVP


"Sedgwick" <Sedgwick@discussions.microsoft.com> wrote in message 
news:00B32489-805E-4898-B4D8-A0866AEA997D@microsoft.com...
> We've got SBS 2003 standard, just recently when we have created new users
> their details are not appearing in the Global Address List.
>
> In Exchange Manager when you browse the address lists and click Preview, 
> the
> new users appear, though they still do not being published to the clients.
>
> If anyone has any suggestions, it would be a great help. 


0
Ben
1/5/2005 10:02:32 PM
It could be a bunch of things - Are your using Outlook 2003? Then you
need to check that they have downloaded the latest offline address
book.. You may also want to rebuild the offline address book from
Exchange System Manager. If your using the cached mode Outlook 2003
then you were certainly need to do this...

Also update the Recipent update service - you can do that through ESM
as well... 

John Sullivan 
GOOGLE MVP

0
jsullivan (2)
1/5/2005 10:08:20 PM
Thanks nhaydon .. 

We are using Outlook 2003 .. 11.5608.5606

Yes, the new users are available in OWA .. does this complicate things 
further?

"nhaydon" wrote:

> What version of outlook are you using? Have you checked to see if they appear 
> when accessing through OWA?
> 
> "Sedgwick" wrote:
> 
> > We've got SBS 2003 standard, just recently when we have created new users 
> > their details are not appearing in the Global Address List.
> > 
> > In Exchange Manager when you browse the address lists and click Preview, the 
> > new users appear, though they still do not being published to the clients.
> > 
> > If anyone has any suggestions, it would be a great help.
0
Sedgwick (2)
1/5/2005 10:15:05 PM
We have Exchange 2003 Enterprise and we are getting similar issues. After 
adding a new user last week, he still does not show in GAL on the clients. 
Yes we do use caching, but I have downloaded address book and it is a week 
later.
Also on new Address list I have set-up, certain users will be missing on the 
lists at the client end. e.g Directors list has 6 entries on the server 
preview, clients only show 5?
I'm a little lost, but glad I'm not alone and that its not my fault.



"John Sullivan MLS" wrote:

> It could be a bunch of things - Are your using Outlook 2003? Then you
> need to check that they have downloaded the latest offline address
> book.. You may also want to rebuild the offline address book from
> Exchange System Manager. If your using the cached mode Outlook 2003
> then you were certainly need to do this...
> 
> Also update the Recipent update service - you can do that through ESM
> as well... 
> 
> John Sullivan 
> GOOGLE MVP
> 
> 
0
NikWadge (10)
9/15/2005 11:29:02 AM
Hi all,

I'm just in exactly same boat!

GAL is not showing newly created users but other address lists have them 
like "All users".

Tried to update Recipent Update Service bot no luck. 

Any hint ?

Thanks in advance,
Erik

"Nik Wadge" wrote:

> We have Exchange 2003 Enterprise and we are getting similar issues. After 
> adding a new user last week, he still does not show in GAL on the clients. 
> Yes we do use caching, but I have downloaded address book and it is a week 
> later.
> Also on new Address list I have set-up, certain users will be missing on the 
> lists at the client end. e.g Directors list has 6 entries on the server 
> preview, clients only show 5?
> I'm a little lost, but glad I'm not alone and that its not my fault.
> 
> 
> 
> "John Sullivan MLS" wrote:
> 
> > It could be a bunch of things - Are your using Outlook 2003? Then you
> > need to check that they have downloaded the latest offline address
> > book.. You may also want to rebuild the offline address book from
> > Exchange System Manager. If your using the cached mode Outlook 2003
> > then you were certainly need to do this...
> > 
> > Also update the Recipent update service - you can do that through ESM
> > as well... 
> > 
> > John Sullivan 
> > GOOGLE MVP
> > 
> > 
0
Odemark (1)
11/10/2005 10:53:06 AM
Reply:

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