Mail messages not visible
Hi, I have an odd one: I have a user who can only see 82 messages in his mailbox - nothing from before the 5th of this month when these should go back more than a year. Checking the mailbox in our mailstore with Exchange Manager I see he has 1,200 in his mailbox and our backup software agrees. He sees the same number (82) when checking via OWA. So far as I can tell he is the only person with this problem. I have removed caching from his instance Outlook but am at a loss as to the next step. We are running Win2003/EX2003 and he is using XP/Outlook2003. All suggestions gratefully recieved, Pete
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Pete
11/11/2009 5:30:11 PM
exchange.admin
57650 articles. 
2 followers.
2 Replies
979 Views
Pete Halasovski wrote: > I have an odd one: I have a user who can only see 82 messages in his > mailbox - nothing from before the 5th of this month when these should go > back more than a year. Checking the mailbox in our mailstore with Exchange > Manager I see he has 1,200 in his mailbox and our backup software agrees. He > sees the same number (82) when checking via OWA. So far as I can tell he is > the only person with this problem. > > I have removed caching from his instance Outlook but am at a loss as to the > next step. > > We are running Win2003/EX2003 and he is using XP/Outlook2003. What view is used on the folder? Are you using "mailbox" as a generic term for the Inbox folder shown in Outlook?
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VanguardLH
11/11/2009 5:49:36 PM
I'll bet it's the Last Seven Days view. -Peter "VanguardLH" <V@nguard.LH> wrote in message news:hdetfb$l1$1@news.albasani.net... > Pete Halasovski wrote: > >> I have an odd one: I have a user who can only see 82 messages in his >> mailbox - nothing from before the 5th of this month when these should go >> back more than a year. Checking the mailbox in our mailstore with >> Exchange >> Manager I see he has 1,200 in his mailbox and our backup software agrees. >> He >> sees the same number (82) when checking via OWA. So far as I can tell he >> is >> the only person with this problem. >> >> I have removed caching from his instance Outlook but am at a loss as to >> the >> next step. >> >> We are running Win2003/EX2003 and he is using XP/Outlook2003. > > What view is used on the folder? Are you using "mailbox" as a generic > term for the Inbox folder shown in Outlook?
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Peter
11/11/2009 6:39:59 PM
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