Exch 5.5 SP4 - Email loop.


One of my user sent an email to the client yesterday, Since then this user 
has been receiving return receipt every two minutes. Client has been also 
receiving the email in every 3 minutes.

I have rebooted my server, Recreated the email address. Rest the IMS queue. 
Following is the email which my user are receving. Can any one please help. 
Thanks in advance

-----Original Message-----
From: Mail Delivery Subsystem
Sent: Saturday, February 03, 2007 11:01 AM
To: Valerie@.com
Subject: Return receipt

The original message was received at Sat, 3 Feb 2007 10:01:25 -0600
from gw1.d.com [68..51]

   ----- The following addresses had successful delivery notifications -----
<r@cbell.net>  (relayed to non-DSN-aware mailer)

   ----- Transcript of session follows -----
<r@cbell.net>... relayed; expect no further notifications

Fez (10)
2/4/2007 3:45:00 AM
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Fez <Fez@discussions.microsoft.com> wrote:

>One of my user sent an email to the client yesterday, Since then this user 
>has been receiving return receipt every two minutes. 

Those are Delivery Service Notifications, not "return receipts".
They're sent by the server because the sender asked for a DSN.

>Client has been also 
>receiving the email in every 3 minutes.
>I have rebooted my server, Recreated the email address. Rest the IMS queue. 
>Following is the email which my user are receving. Can any one please help. 

IIRC, you can shutdown the outbound connections on the 5.5 IMS. Do
that and you should be able to find the message(s) that are looping in
the IMCDATA\outbound directory. 

Once you have them, stop the IMS entirely. Move (don't copy) those
messages out of the directory. Then delete the imcdata\queue.dat file.
Now restart the IMS and resume the outbound connections.

Now that the message is no longer being sent to the other MTA the
DSN's will stop and so /should/ the message loop.

Someone has an auto-reply rule in their mailbox, and it may not be at
your site. Find them and punish them severely.

Rich Matheisen
MCSE+I, Exchange MVP
MS Exchange FAQ at http://www.swinc.com/resource/exch_faq.htm
Don't send mail to this address mailto:h.pott@getronics.com
Or to these, either: mailto:h.pott@pinkroccade.com mailto:melvin.mcphucknuckle@getronics.com mailto:melvin.mcphucknuckle@pinkroccade.com
richnews (7316)
2/4/2007 5:04:56 AM

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