Cannot See Outlook Root Folder

I have a user who is being notified y Exchange that his mailbox is over the 
size limit.  When I check via system manger, his mailbox is 108MB.  If I open 
his mailbox via Outlook ( 2000 or 2003 ), the folder size shows < 1MB.  The 
Outlook Today folder has about 50K in it.  I used the EXCHNG32 client with 
the same results.  

If I exmerge the mailbox to a pst, it is < 1MB in size.  I've moved the 
mailbox between mail stores on the same server and it remains 108MB through 
ESM.  I decided to move the mailbox to an Exchange 2003 server using the 2003 
ESM.  It shows the progress of the move, listing each Outlook folder and the 
item count as the move takes place.  I noticed that it showed that the user 
has 800+ items in his Root folder.

After the mailbox was moved it again showed 108MB, though Outlook shows < 
1MB.  I know now that the extra data is in the Root folder, but I cannot find 
a way to view it. 

Any suggestions would be appreciated.

Mike
0
MikeC1 (42)
4/26/2005 12:57:08 AM
exchange.admin 57650 articles. 1 followers. Follow

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Do an "advanced find" or in the folder list view, right click the 
Mailbox-Username folder, rightclick/properties and unclick the homepage 
checkbox under the home page tab.

"Mike C" <MikeC@discussions.microsoft.com> wrote in message 
news:02659303-CCC7-4B76-A205-A822074ABA0F@microsoft.com...
>I have a user who is being notified y Exchange that his mailbox is over the
> size limit.  When I check via system manger, his mailbox is 108MB.  If I 
> open
> his mailbox via Outlook ( 2000 or 2003 ), the folder size shows < 1MB. 
> The
> Outlook Today folder has about 50K in it.  I used the EXCHNG32 client with
> the same results.
>
> If I exmerge the mailbox to a pst, it is < 1MB in size.  I've moved the
> mailbox between mail stores on the same server and it remains 108MB 
> through
> ESM.  I decided to move the mailbox to an Exchange 2003 server using the 
> 2003
> ESM.  It shows the progress of the move, listing each Outlook folder and 
> the
> item count as the move takes place.  I noticed that it showed that the 
> user
> has 800+ items in his Root folder.
>
> After the mailbox was moved it again showed 108MB, though Outlook shows <
> 1MB.  I know now that the extra data is in the Root folder, but I cannot 
> find
> a way to view it.
>
> Any suggestions would be appreciated.
>
> Mike 


0
adavid1 (4)
4/26/2005 1:04:14 AM
Is it possible that the user deleted a ton of data?  It may still be in the
"mailbox" as items marked for deletion that have not yet been removed from
the server.  Cleaning the mailbox may fix the issue.

Mike Talon
miketalonnyc@nospam.yahoo.com.nospam


"Mike C" <MikeC@discussions.microsoft.com> wrote in message
news:02659303-CCC7-4B76-A205-A822074ABA0F@microsoft.com...
> I have a user who is being notified y Exchange that his mailbox is over
the
> size limit.  When I check via system manger, his mailbox is 108MB.  If I
open
> his mailbox via Outlook ( 2000 or 2003 ), the folder size shows < 1MB.
The
> Outlook Today folder has about 50K in it.  I used the EXCHNG32 client with
> the same results.
>
> If I exmerge the mailbox to a pst, it is < 1MB in size.  I've moved the
> mailbox between mail stores on the same server and it remains 108MB
through
> ESM.  I decided to move the mailbox to an Exchange 2003 server using the
2003
> ESM.  It shows the progress of the move, listing each Outlook folder and
the
> item count as the move takes place.  I noticed that it showed that the
user
> has 800+ items in his Root folder.
>
> After the mailbox was moved it again showed 108MB, though Outlook shows <
> 1MB.  I know now that the extra data is in the Root folder, but I cannot
find
> a way to view it.
>
> Any suggestions would be appreciated.
>
> Mike


0
Mike
4/26/2005 2:34:48 PM
Reply:

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