antivirus removed active log file, db now labeled inconsistent.

Hi

At 10:30 on Friday night Mcaffee labled th E03.log file for 2 mailbox stores as a virus and then tried removing it from the log file folder. This caused the 2 stores to dismount. In my panic I copied the quarantined file over the E03.log file. Stupid, I know. The databases are have now been labled as inconsistent. NO BACKUPS!! We were in the process of changing our backup system so the last valid backup is for the 12 of June.

The other mailbox stores have been remounted and are operational. 

As mail was starting to queue and we are a 24/7 company I spent 5 hours recreating user accounts. They only way to do this was to delete the mailbox and recreate a new store in a new location. Moving the mailbox to a new store kept failing. All users from the inconsitent databases are operational but with new empty mailboxes!

I have tried running eseutil /p but has only given me a working blank database. I then dismounted that and copied a copy of the edb and stm files to that edb.

I then tried running exmerge and it tells me that "no user mailbox information was found in the database specified". The edb files are 18GB and 12GB so there must be info in them!

Eseutil /r failed and Eseutil /p gave me a blank database.  I made copies of the 4 files before runnning eseutil.  
 
 
Can anyone please give me advice as to recover the information in those databases?  I have tried the recovery storage group, but when the database mounts there are no mailboxes under the mailbox tab. Is that right.  Will I still be able to use exmerge to get info out of that db if there are no mailboxes in view?

Thanks
Viv


0
Vivienne (8)
6/27/2004 2:24:02 PM
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Best way to deal with this is to call MS PSS and ask for help. If this 
is not possible pretend that you have damaged log file and follow
http://support.microsoft.com/search/default.aspx?Queryc=exchange+2000+damaged+log+file&Query=exchange+2000+damaged+log+file&srch=sup&catalog=LCID%3D1033%26CDID%3DEN-US-KB%26PRODLISTSRC%3DON&Product=msall&KeywordType=ALL&Titles=false&numDays=&MaxResults=125&srchstep=1&InCC_hdn=True&querySource=gsfxSearch_Query

Vivienne wrote:

> Hi
> 
> At 10:30 on Friday night Mcaffee labled th E03.log file for 2 mailbox
> stores as a virus and then tried removing it from the log file
> folder. This caused the 2 stores to dismount. In my panic I copied
> the quarantined file over the E03.log file. Stupid, I know. The
> databases are have now been labled as inconsistent. NO BACKUPS!! We
> were in the process of changing our backup system so the last valid
> backup is for the 12 of June.
> 
> The other mailbox stores have been remounted and are operational.
> 
> As mail was starting to queue and we are a 24/7 company I spent 5
> hours recreating user accounts. They only way to do this was to
> delete the mailbox and recreate a new store in a new location. Moving
> the mailbox to a new store kept failing. All users from the
> inconsitent databases are operational but with new empty mailboxes!
> 
> I have tried running eseutil /p but has only given me a working blank
> database. I then dismounted that and copied a copy of the edb and stm
> files to that edb.
> 
> I then tried running exmerge and it tells me that "no user mailbox
> information was found in the database specified". The edb files are
> 18GB and 12GB so there must be info in them!
> 
> Eseutil /r failed and Eseutil /p gave me a blank database.  I made
> copies of the 4 files before runnning eseutil.
> 
> 
> Can anyone please give me advice as to recover the information in
> those databases?  I have tried the recovery storage group, but when
> the database mounts there are no mailboxes under the mailbox tab. Is
> that right.  Will I still be able to use exmerge to get info out of
> that db if there are no mailboxes in view?
> 
> Thanks Viv
> 
> 


-- 
Help fight spam - designate sending servers for your domain.
http://spf.pobox.com
0
kpalagin5422 (293)
6/27/2004 2:52:35 PM
Stop. Before you do anything else, take a backup of where you are
right now. It will allow you to return to your current state so you
can try multiple restore strategies if necessary. 

Next. Call PSS. 

In the last exciting episode, "Vivienne"
<Vivienne@discussions.microsoft.com> wrote:

>Hi
>
>At 10:30 on Friday night Mcaffee labled th E03.log file for 2 mailbox stores as a virus and then tried removing it from the log file folder. This caused the 2 stores to dismount. In my panic I copied the quarantined file over the E03.log file. Stupid, I know. The databases are have now been labled as inconsistent. NO BACKUPS!! We were in the process of changing our backup system so the last valid backup is for the 12 of June.
>
>The other mailbox stores have been remounted and are operational. 
>
>As mail was starting to queue and we are a 24/7 company I spent 5 hours recreating user accounts. They only way to do this was to delete the mailbox and recreate a new store in a new location. Moving the mailbox to a new store kept failing. All users from the inconsitent databases are operational but with new empty mailboxes!
>
>I have tried running eseutil /p but has only given me a working blank database. I then dismounted that and copied a copy of the edb and stm files to that edb.
>
>I then tried running exmerge and it tells me that "no user mailbox information was found in the database specified". The edb files are 18GB and 12GB so there must be info in them!
>
>Eseutil /r failed and Eseutil /p gave me a blank database.  I made copies of the 4 files before runnning eseutil.  
> 
> 
>Can anyone please give me advice as to recover the information in those databases?  I have tried the recovery storage group, but when the database mounts there are no mailboxes under the mailbox tab. Is that right.  Will I still be able to use exmerge to get info out of that db if there are no mailboxes in view?
>
>Thanks
>Viv
>

0
6/27/2004 3:11:13 PM
Will the backup be worth anything if the E03.log file is corrupt?  I have made a file copy of the EDB and STM files, will they be worth anything?  I will run a windows backup and test it.....

"Chris Scharff [MVP]" wrote:

> Stop. Before you do anything else, take a backup of where you are
> right now. It will allow you to return to your current state so you
> can try multiple restore strategies if necessary. 
> 
> Next. Call PSS. 
> 
> In the last exciting episode, "Vivienne"
> <Vivienne@discussions.microsoft.com> wrote:
> 
> >Hi
> >
> >At 10:30 on Friday night Mcaffee labled th E03.log file for 2 mailbox stores as a virus and then tried removing it from the log file folder. This caused the 2 stores to dismount. In my panic I copied the quarantined file over the E03.log file. Stupid, I know. The databases are have now been labled as inconsistent. NO BACKUPS!! We were in the process of changing our backup system so the last valid backup is for the 12 of June.
> >
> >The other mailbox stores have been remounted and are operational. 
> >
> >As mail was starting to queue and we are a 24/7 company I spent 5 hours recreating user accounts. They only way to do this was to delete the mailbox and recreate a new store in a new location. Moving the mailbox to a new store kept failing. All users from the inconsitent databases are operational but with new empty mailboxes!
> >
> >I have tried running eseutil /p but has only given me a working blank database. I then dismounted that and copied a copy of the edb and stm files to that edb.
> >
> >I then tried running exmerge and it tells me that "no user mailbox information was found in the database specified". The edb files are 18GB and 12GB so there must be info in them!
> >
> >Eseutil /r failed and Eseutil /p gave me a blank database.  I made copies of the 4 files before runnning eseutil.  
> > 
> > 
> >Can anyone please give me advice as to recover the information in those databases?  I have tried the recovery storage group, but when the database mounts there are no mailboxes under the mailbox tab. Is that right.  Will I still be able to use exmerge to get info out of that db if there are no mailboxes in view?
> >
> >Thanks
> >Viv
> >
> 
> 
0
Vivienne (8)
6/27/2004 3:47:01 PM
Tried running a windows backup and received the following error:

Backup Type: Normal

Backup started on 27/06/2004 at 17:46.
The 'Microsoft Information Store' returned 'Instance not found

' from a call to 'HrESEBackupSetup()' additional data '-'The 'Microsoft Information Store' returned 'Functions called in an invalid sequence.

' from a call to 'HrESEBackupClose()' additional data '-'
The operation was ended.
Backup completed on 27/06/2004 at 17:46.
Directories: 0
Files: 0
Bytes: 0
Time:  1 second

----------------------

The operation did not successfully complete.


I can't make a backup of the databases...........

"Chris Scharff [MVP]" wrote:

> Stop. Before you do anything else, take a backup of where you are
> right now. It will allow you to return to your current state so you
> can try multiple restore strategies if necessary. 
> 
> Next. Call PSS. 
> 
> In the last exciting episode, "Vivienne"
> <Vivienne@discussions.microsoft.com> wrote:
> 
> >Hi
> >
> >At 10:30 on Friday night Mcaffee labled th E03.log file for 2 mailbox stores as a virus and then tried removing it from the log file folder. This caused the 2 stores to dismount. In my panic I copied the quarantined file over the E03.log file. Stupid, I know. The databases are have now been labled as inconsistent. NO BACKUPS!! We were in the process of changing our backup system so the last valid backup is for the 12 of June.
> >
> >The other mailbox stores have been remounted and are operational. 
> >
> >As mail was starting to queue and we are a 24/7 company I spent 5 hours recreating user accounts. They only way to do this was to delete the mailbox and recreate a new store in a new location. Moving the mailbox to a new store kept failing. All users from the inconsitent databases are operational but with new empty mailboxes!
> >
> >I have tried running eseutil /p but has only given me a working blank database. I then dismounted that and copied a copy of the edb and stm files to that edb.
> >
> >I then tried running exmerge and it tells me that "no user mailbox information was found in the database specified". The edb files are 18GB and 12GB so there must be info in them!
> >
> >Eseutil /r failed and Eseutil /p gave me a blank database.  I made copies of the 4 files before runnning eseutil.  
> > 
> > 
> >Can anyone please give me advice as to recover the information in those databases?  I have tried the recovery storage group, but when the database mounts there are no mailboxes under the mailbox tab. Is that right.  Will I still be able to use exmerge to get info out of that db if there are no mailboxes in view?
> >
> >Thanks
> >Viv
> >
> 
> 
0
Vivienne (8)
6/27/2004 3:51:01 PM
Since the store is not mounted, do a file level backup of the Exchange
data directories. 

In the last exciting episode, "Vivienne"
<Vivienne@discussions.microsoft.com> wrote:

>Tried running a windows backup and received the following error:
>
>Backup Type: Normal
>
>Backup started on 27/06/2004 at 17:46.
>The 'Microsoft Information Store' returned 'Instance not found
>
>' from a call to 'HrESEBackupSetup()' additional data '-'The 'Microsoft Information Store' returned 'Functions called in an invalid sequence.
>
>' from a call to 'HrESEBackupClose()' additional data '-'
>The operation was ended.
>Backup completed on 27/06/2004 at 17:46.
>Directories: 0
>Files: 0
>Bytes: 0
>Time:  1 second
>
>----------------------
>
>The operation did not successfully complete.
>
>
>I can't make a backup of the databases...........

0
6/27/2004 4:48:40 PM
I made a copy of both edb and stm files and the edb files are 18gb and 12gb yesterday.  I also have 2 weeks worth of log files up to the point that the antivirus software corrupted the e03.log.  Can I do anything with those log files?

"Chris Scharff [MVP]" wrote:

> Since the store is not mounted, do a file level backup of the Exchange
> data directories. 
> 
> In the last exciting episode, "Vivienne"
> <Vivienne@discussions.microsoft.com> wrote:
> 
> >Tried running a windows backup and received the following error:
> >
> >Backup Type: Normal
> >
> >Backup started on 27/06/2004 at 17:46.
> >The 'Microsoft Information Store' returned 'Instance not found
> >
> >' from a call to 'HrESEBackupSetup()' additional data '-'The 'Microsoft Information Store' returned 'Functions called in an invalid sequence.
> >
> >' from a call to 'HrESEBackupClose()' additional data '-'
> >The operation was ended.
> >Backup completed on 27/06/2004 at 17:46.
> >Directories: 0
> >Files: 0
> >Bytes: 0
> >Time:  1 second
> >
> >----------------------
> >
> >The operation did not successfully complete.
> >
> >
> >I can't make a backup of the databases...........
> 
> 
0
Vivienne (8)
6/27/2004 5:23:01 PM
Thanks, I will work through those links and see what helps.  I do believe I have a corrupt/damage log file, so hopefully one of these links will work.

Thanks
Viv

"Kirill S. Palagin" wrote:

> Best way to deal with this is to call MS PSS and ask for help. If this 
> is not possible pretend that you have damaged log file and follow
> http://support.microsoft.com/search/default.aspx?Queryc=exchange+2000+damaged+log+file&Query=exchange+2000+damaged+log+file&srch=sup&catalog=LCID%3D1033%26CDID%3DEN-US-KB%26PRODLISTSRC%3DON&Product=msall&KeywordType=ALL&Titles=false&numDays=&MaxResults=125&srchstep=1&InCC_hdn=True&querySource=gsfxSearch_Query
> 
> Vivienne wrote:
> 
> > Hi
> > 
> > At 10:30 on Friday night Mcaffee labled th E03.log file for 2 mailbox
> > stores as a virus and then tried removing it from the log file
> > folder. This caused the 2 stores to dismount. In my panic I copied
> > the quarantined file over the E03.log file. Stupid, I know. The
> > databases are have now been labled as inconsistent. NO BACKUPS!! We
> > were in the process of changing our backup system so the last valid
> > backup is for the 12 of June.
> > 
> > The other mailbox stores have been remounted and are operational.
> > 
> > As mail was starting to queue and we are a 24/7 company I spent 5
> > hours recreating user accounts. They only way to do this was to
> > delete the mailbox and recreate a new store in a new location. Moving
> > the mailbox to a new store kept failing. All users from the
> > inconsitent databases are operational but with new empty mailboxes!
> > 
> > I have tried running eseutil /p but has only given me a working blank
> > database. I then dismounted that and copied a copy of the edb and stm
> > files to that edb.
> > 
> > I then tried running exmerge and it tells me that "no user mailbox
> > information was found in the database specified". The edb files are
> > 18GB and 12GB so there must be info in them!
> > 
> > Eseutil /r failed and Eseutil /p gave me a blank database.  I made
> > copies of the 4 files before runnning eseutil.
> > 
> > 
> > Can anyone please give me advice as to recover the information in
> > those databases?  I have tried the recovery storage group, but when
> > the database mounts there are no mailboxes under the mailbox tab. Is
> > that right.  Will I still be able to use exmerge to get info out of
> > that db if there are no mailboxes in view?
> > 
> > Thanks Viv
> > 
> > 
> 
> 
> -- 
> Help fight spam - designate sending servers for your domain.
> http://spf.pobox.com
> 
0
Vivienne (8)
6/27/2004 5:26:01 PM
Hi

One of the links lets me test the transactions logs, I have tested the last 10 files and all seem consistant?  Does this mean my database or check files is corrupt?

C:\Program Files\Exchsrvr\bin>eseutil /ml l:\logs\ops2\e03.log

Microsoft(R) Exchange Server Database Utilities
Version 6.5
Copyright (C) Microsoft Corporation. All Rights Reserved.

Initiating FILE DUMP mode...

      Base name: e03
      Log file: l:\logs\ops2\e03.log
      lGeneration: 1 (0x1)
      Checkpoint: NOT AVAILABLE
      creation time: 06/26/2004 13:20:14
      prev gen time: 00/00/1900 00:00:00
      Format LGVersion: (7.3704.5)
      Engine LGVersion: (7.3704.5)
      Signature: Create time:06/26/2004 13:20:14 Rand:46924654 Computer:
      Env SystemPath: C:\Program Files\Exchsrvr\Operations\
      Env LogFilePath: L:\Logs\Ops2\
      Env Log Sec size: 512
      Env (CircLog,Session,Opentbl,VerPage,Cursors,LogBufs,LogFile,Buffers)
          (    off,    552,  27600,   3990,  27600,    384,  10240, 229376)
      Using Reserved Log File: false
      Circular Logging Flag (current file): off
      Circular Logging Flag (past files): off

      Last Lgpos: (0x1,FC1,1EC)

Integrity check passed for log file: l:\logs\ops2\e03.log


Operation completed successfully in 1.0 seconds.

I thought the E03.log file was corrupted, obviously not.....

Thanks
Viv




"Vivienne" wrote:

> Thanks, I will work through those links and see what helps.  I do believe I have a corrupt/damage log file, so hopefully one of these links will work.
> 
> Thanks
> Viv
> 
> "Kirill S. Palagin" wrote:
> 
> > Best way to deal with this is to call MS PSS and ask for help. If this 
> > is not possible pretend that you have damaged log file and follow
> > http://support.microsoft.com/search/default.aspx?Queryc=exchange+2000+damaged+log+file&Query=exchange+2000+damaged+log+file&srch=sup&catalog=LCID%3D1033%26CDID%3DEN-US-KB%26PRODLISTSRC%3DON&Product=msall&KeywordType=ALL&Titles=false&numDays=&MaxResults=125&srchstep=1&InCC_hdn=True&querySource=gsfxSearch_Query
> > 
> > Vivienne wrote:
> > 
> > > Hi
> > > 
> > > At 10:30 on Friday night Mcaffee labled th E03.log file for 2 mailbox
> > > stores as a virus and then tried removing it from the log file
> > > folder. This caused the 2 stores to dismount. In my panic I copied
> > > the quarantined file over the E03.log file. Stupid, I know. The
> > > databases are have now been labled as inconsistent. NO BACKUPS!! We
> > > were in the process of changing our backup system so the last valid
> > > backup is for the 12 of June.
> > > 
> > > The other mailbox stores have been remounted and are operational.
> > > 
> > > As mail was starting to queue and we are a 24/7 company I spent 5
> > > hours recreating user accounts. They only way to do this was to
> > > delete the mailbox and recreate a new store in a new location. Moving
> > > the mailbox to a new store kept failing. All users from the
> > > inconsitent databases are operational but with new empty mailboxes!
> > > 
> > > I have tried running eseutil /p but has only given me a working blank
> > > database. I then dismounted that and copied a copy of the edb and stm
> > > files to that edb.
> > > 
> > > I then tried running exmerge and it tells me that "no user mailbox
> > > information was found in the database specified". The edb files are
> > > 18GB and 12GB so there must be info in them!
> > > 
> > > Eseutil /r failed and Eseutil /p gave me a blank database.  I made
> > > copies of the 4 files before runnning eseutil.
> > > 
> > > 
> > > Can anyone please give me advice as to recover the information in
> > > those databases?  I have tried the recovery storage group, but when
> > > the database mounts there are no mailboxes under the mailbox tab. Is
> > > that right.  Will I still be able to use exmerge to get info out of
> > > that db if there are no mailboxes in view?
> > > 
> > > Thanks Viv
> > > 
> > > 
> > 
> > 
> > -- 
> > Help fight spam - designate sending servers for your domain.
> > http://spf.pobox.com
> > 
0
Vivienne (8)
6/27/2004 6:03:01 PM
Then what happens when you attempt to mount stores? Look in App Evemt 
log for clues.
BTW, check integrity of logs with esefile - they should not be damaged.

Vivienne wrote:

> Hi
> 
> One of the links lets me test the transactions logs, I have tested
> the last 10 files and all seem consistant?  Does this mean my
> database or check files is corrupt?
> 
> C:\Program Files\Exchsrvr\bin>eseutil /ml l:\logs\ops2\e03.log
> 
> Microsoft(R) Exchange Server Database Utilities Version 6.5 Copyright
> (C) Microsoft Corporation. All Rights Reserved.
> 
> Initiating FILE DUMP mode...
> 
> Base name: e03 Log file: l:\logs\ops2\e03.log lGeneration: 1 (0x1) 
> Checkpoint: NOT AVAILABLE creation time: 06/26/2004 13:20:14 prev gen
> time: 00/00/1900 00:00:00 Format LGVersion: (7.3704.5) Engine
> LGVersion: (7.3704.5) Signature: Create time:06/26/2004 13:20:14
> Rand:46924654 Computer: Env SystemPath: C:\Program
> Files\Exchsrvr\Operations\ Env LogFilePath: L:\Logs\Ops2\ Env Log Sec
> size: 512 Env
> (CircLog,Session,Opentbl,VerPage,Cursors,LogBufs,LogFile,Buffers) (
> off,    552,  27600,   3990,  27600,    384,  10240, 229376) Using
> Reserved Log File: false Circular Logging Flag (current file): off 
> Circular Logging Flag (past files): off
> 
> Last Lgpos: (0x1,FC1,1EC)
> 
> Integrity check passed for log file: l:\logs\ops2\e03.log
> 
> 
> Operation completed successfully in 1.0 seconds.
> 
> I thought the E03.log file was corrupted, obviously not.....
> 
> Thanks Viv
> 
> 
> 
> 
> "Vivienne" wrote:
> 
> 
>> Thanks, I will work through those links and see what helps.  I do
>> believe I have a corrupt/damage log file, so hopefully one of these
>> links will work.
>> 
>> Thanks Viv
>> 
>> "Kirill S. Palagin" wrote:
>> 
>> 
>>> Best way to deal with this is to call MS PSS and ask for help. If
>>> this is not possible pretend that you have damaged log file and
>>> follow 
>>> http://support.microsoft.com/search/default.aspx?Queryc=exchange+2000+damaged+log+file&Query=exchange+2000+damaged+log+file&srch=sup&catalog=LCID%3D1033%26CDID%3DEN-US-KB%26PRODLISTSRC%3DON&Product=msall&KeywordType=ALL&Titles=false&numDays=&MaxResults=125&srchstep=1&InCC_hdn=True&querySource=gsfxSearch_Query
>>> 
>>> 
>>> Vivienne wrote:
>>> 
>>> 
>>>> Hi
>>>> 
>>>> At 10:30 on Friday night Mcaffee labled th E03.log file for 2
>>>> mailbox stores as a virus and then tried removing it from the
>>>> log file folder. This caused the 2 stores to dismount. In my
>>>> panic I copied the quarantined file over the E03.log file.
>>>> Stupid, I know. The databases are have now been labled as
>>>> inconsistent. NO BACKUPS!! We were in the process of changing
>>>> our backup system so the last valid backup is for the 12 of
>>>> June.
>>>> 
>>>> The other mailbox stores have been remounted and are
>>>> operational.
>>>> 
>>>> As mail was starting to queue and we are a 24/7 company I spent
>>>> 5 hours recreating user accounts. They only way to do this was
>>>> to delete the mailbox and recreate a new store in a new
>>>> location. Moving the mailbox to a new store kept failing. All
>>>> users from the inconsitent databases are operational but with
>>>> new empty mailboxes!
>>>> 
>>>> I have tried running eseutil /p but has only given me a working
>>>> blank database. I then dismounted that and copied a copy of the
>>>> edb and stm files to that edb.
>>>> 
>>>> I then tried running exmerge and it tells me that "no user
>>>> mailbox information was found in the database specified". The
>>>> edb files are 18GB and 12GB so there must be info in them!
>>>> 
>>>> Eseutil /r failed and Eseutil /p gave me a blank database.  I
>>>> made copies of the 4 files before runnning eseutil.
>>>> 
>>>> 
>>>> Can anyone please give me advice as to recover the information
>>>> in those databases?  I have tried the recovery storage group,
>>>> but when the database mounts there are no mailboxes under the
>>>> mailbox tab. Is that right.  Will I still be able to use
>>>> exmerge to get info out of that db if there are no mailboxes in
>>>> view?
>>>> 
>>>> Thanks Viv
>>>> 
>>>> 
>>> 
>>> 
>>> -- Help fight spam - designate sending servers for your domain. 
>>> http://spf.pobox.com
>>> 


-- 
Help fight spam - designate sending servers for your domain.
http://spf.pobox.com
0
kpalagin5422 (293)
6/27/2004 6:22:49 PM
I ran the integrity check on the unmounted backup of the database and got the following result,

C:\Program Files\Exchsrvr\bin>eseutil /k g:\backup\operations\opsmailboxstore.e
db

Microsoft(R) Exchange Server Database Utilities
Version 6.5
Copyright (C) Microsoft Corporation. All Rights Reserved.

Initiating CHECKSUM mode...
        Database: g:\backup\operations\opsmailboxstore.edb
  Streaming File: g:\backup\operations\opsmailboxstore.STM
  Temp. Database: TEMPCHKSUM3608.EDB


File: g:\backup\operations\opsmailboxstore.edb

                     Checksum Status (% complete)

          0    10   20   30   40   50   60   70   80   90  100
          |----|----|----|----|----|----|----|----|----|----|
          ..................................................................


2985090 pages seen
0 bad checksums
1216 uninitialized pages
0 wrong page numbers

186569 reads performed
11660 MB read
190 seconds taken
61 MB/second
194161869 milliseconds used
1040 milliseconds per read
1750 milliseconds for the slowest read
31 milliseconds for the fastest read


File: g:\backup\operations\opsmailboxstore.STM
ERROR: database was not shutdown cleanly (dirty shutdown)


Operation terminated with error -550 (JET_errDatabaseDirtyShutdown, Database was
 not shutdown cleanly. Recovery must first be run to properly complete database
operations for the previous shutdown.) after 194.266 seconds.

-----------------------------------------------------------------------------

The log files and check files passed.......

When trying to mount I get 9519 - Database is inconsistent and then 9518 - Database is inconsistent.......MDB failed to start.

Thanks
Viv

"Kirill S. Palagin" wrote:

> Then what happens when you attempt to mount stores? Look in App Evemt 
> log for clues.
> BTW, check integrity of logs with esefile - they should not be damaged.
> 
> Vivienne wrote:
> 
> > Hi
> > 
> > One of the links lets me test the transactions logs, I have tested
> > the last 10 files and all seem consistant?  Does this mean my
> > database or check files is corrupt?
> > 
> > C:\Program Files\Exchsrvr\bin>eseutil /ml l:\logs\ops2\e03.log
> > 
> > Microsoft(R) Exchange Server Database Utilities Version 6.5 Copyright
> > (C) Microsoft Corporation. All Rights Reserved.
> > 
> > Initiating FILE DUMP mode...
> > 
> > Base name: e03 Log file: l:\logs\ops2\e03.log lGeneration: 1 (0x1) 
> > Checkpoint: NOT AVAILABLE creation time: 06/26/2004 13:20:14 prev gen
> > time: 00/00/1900 00:00:00 Format LGVersion: (7.3704.5) Engine
> > LGVersion: (7.3704.5) Signature: Create time:06/26/2004 13:20:14
> > Rand:46924654 Computer: Env SystemPath: C:\Program
> > Files\Exchsrvr\Operations\ Env LogFilePath: L:\Logs\Ops2\ Env Log Sec
> > size: 512 Env
> > (CircLog,Session,Opentbl,VerPage,Cursors,LogBufs,LogFile,Buffers) (
> > off,    552,  27600,   3990,  27600,    384,  10240, 229376) Using
> > Reserved Log File: false Circular Logging Flag (current file): off 
> > Circular Logging Flag (past files): off
> > 
> > Last Lgpos: (0x1,FC1,1EC)
> > 
> > Integrity check passed for log file: l:\logs\ops2\e03.log
> > 
> > 
> > Operation completed successfully in 1.0 seconds.
> > 
> > I thought the E03.log file was corrupted, obviously not.....
> > 
> > Thanks Viv
> > 
> > 
> > 
> > 
> > "Vivienne" wrote:
> > 
> > 
> >> Thanks, I will work through those links and see what helps.  I do
> >> believe I have a corrupt/damage log file, so hopefully one of these
> >> links will work.
> >> 
> >> Thanks Viv
> >> 
> >> "Kirill S. Palagin" wrote:
> >> 
> >> 
> >>> Best way to deal with this is to call MS PSS and ask for help. If
> >>> this is not possible pretend that you have damaged log file and
> >>> follow 
> >>> http://support.microsoft.com/search/default.aspx?Queryc=exchange+2000+damaged+log+file&Query=exchange+2000+damaged+log+file&srch=sup&catalog=LCID%3D1033%26CDID%3DEN-US-KB%26PRODLISTSRC%3DON&Product=msall&KeywordType=ALL&Titles=false&numDays=&MaxResults=125&srchstep=1&InCC_hdn=True&querySource=gsfxSearch_Query
> >>> 
> >>> 
> >>> Vivienne wrote:
> >>> 
> >>> 
> >>>> Hi
> >>>> 
> >>>> At 10:30 on Friday night Mcaffee labled th E03.log file for 2
> >>>> mailbox stores as a virus and then tried removing it from the
> >>>> log file folder. This caused the 2 stores to dismount. In my
> >>>> panic I copied the quarantined file over the E03.log file.
> >>>> Stupid, I know. The databases are have now been labled as
> >>>> inconsistent. NO BACKUPS!! We were in the process of changing
> >>>> our backup system so the last valid backup is for the 12 of
> >>>> June.
> >>>> 
> >>>> The other mailbox stores have been remounted and are
> >>>> operational.
> >>>> 
> >>>> As mail was starting to queue and we are a 24/7 company I spent
> >>>> 5 hours recreating user accounts. They only way to do this was
> >>>> to delete the mailbox and recreate a new store in a new
> >>>> location. Moving the mailbox to a new store kept failing. All
> >>>> users from the inconsitent databases are operational but with
> >>>> new empty mailboxes!
> >>>> 
> >>>> I have tried running eseutil /p but has only given me a working
> >>>> blank database. I then dismounted that and copied a copy of the
> >>>> edb and stm files to that edb.
> >>>> 
> >>>> I then tried running exmerge and it tells me that "no user
> >>>> mailbox information was found in the database specified". The
> >>>> edb files are 18GB and 12GB so there must be info in them!
> >>>> 
> >>>> Eseutil /r failed and Eseutil /p gave me a blank database.  I
> >>>> made copies of the 4 files before runnning eseutil.
> >>>> 
> >>>> 
> >>>> Can anyone please give me advice as to recover the information
> >>>> in those databases?  I have tried the recovery storage group,
> >>>> but when the database mounts there are no mailboxes under the
> >>>> mailbox tab. Is that right.  Will I still be able to use
> >>>> exmerge to get info out of that db if there are no mailboxes in
> >>>> view?
> >>>> 
> >>>> Thanks Viv
> >>>> 
> >>>> 
> >>> 
> >>> 
> >>> -- Help fight spam - designate sending servers for your domain. 
> >>> http://spf.pobox.com
> >>> 
> 
> 
> -- 
> Help fight spam - designate sending servers for your domain.
> http://spf.pobox.com
> 
0
Vivienne (8)
6/27/2004 6:51:02 PM
In the last exciting episode, "Vivienne"
<Vivienne@discussions.microsoft.com> wrote:

>I made a copy of both edb and stm files and the edb files are 18gb and 12gb yesterday.  I also have 2 weeks worth of log files up to the point that the antivirus software corrupted the e03.log.  Can I do anything with those log files?

Dude, call PSS. You're a 24x7 shop with no current backup. I'd have
called them hours ago. 

-- 
Chris Scharff
MessageOne
http://www.messageone.com

-- ROT13 for valid SMTP address --
0
6/27/2004 9:17:43 PM
http://support.microsoft.com/default.aspx?scid=kb;en-us;827283
http://support.microsoft.com/default.aspx?scid=kb;en-us;307242
and try bringing database to consistency with soft recovery  with eseutil /r


Vivienne wrote:

> I ran the integrity check on the unmounted backup of the database and got the following result,
> 
> C:\Program Files\Exchsrvr\bin>eseutil /k g:\backup\operations\opsmailboxstore.e
> db
> 
> Microsoft(R) Exchange Server Database Utilities
> Version 6.5
> Copyright (C) Microsoft Corporation. All Rights Reserved.
> 
> Initiating CHECKSUM mode...
>         Database: g:\backup\operations\opsmailboxstore.edb
>   Streaming File: g:\backup\operations\opsmailboxstore.STM
>   Temp. Database: TEMPCHKSUM3608.EDB
> 
> 
> File: g:\backup\operations\opsmailboxstore.edb
> 
>                      Checksum Status (% complete)
> 
>           0    10   20   30   40   50   60   70   80   90  100
>           |----|----|----|----|----|----|----|----|----|----|
>           ..................................................................
> 
> 
> 2985090 pages seen
> 0 bad checksums
> 1216 uninitialized pages
> 0 wrong page numbers
> 
> 186569 reads performed
> 11660 MB read
> 190 seconds taken
> 61 MB/second
> 194161869 milliseconds used
> 1040 milliseconds per read
> 1750 milliseconds for the slowest read
> 31 milliseconds for the fastest read
> 
> 
> File: g:\backup\operations\opsmailboxstore.STM
> ERROR: database was not shutdown cleanly (dirty shutdown)
> 
> 
> Operation terminated with error -550 (JET_errDatabaseDirtyShutdown, Database was
>  not shutdown cleanly. Recovery must first be run to properly complete database
> operations for the previous shutdown.) after 194.266 seconds.
> 
> -----------------------------------------------------------------------------
> 
> The log files and check files passed.......
> 
> When trying to mount I get 9519 - Database is inconsistent and then 9518 - Database is inconsistent.......MDB failed to start.
> 
> Thanks
> Viv
> 
> <snip>


-- 
Help fight spam - designate sending servers for your domain.
http://spf.pobox.com
0
kpalagin5422 (293)
6/28/2004 4:04:07 AM
Reply:

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