MS CRM 1.2 or 3.0 for Help Desk Ticketing solution
Does anyone use this for a Ticketing program? I know we have the customer
service module but have never used it. Is there any documentation on how to
set it up as a help desk solution.
Yes , U can surely do this by making a case and the case number can be
considered a s Ticket number.
You will have to dive deep into the whole process to map it to CRM
> Does anyone use this for a Ticketing program? I know we have the customer
> service module but have never used it. Is there any documentation on how to
> set it up as a help desk ...Tracking Cost of Contract Labour on a project, for 3/4 mth contrac
I am trying to track Project Costs for a client 'after the fact' so to
speak. The project has ended, and the client wishes to determine what their
actual Costs for their Staff were. Over the course of the project which
lasted from 2006 to 2008, the client hired some specialists for specific
periods of time to work on various tasks.
So there are specific dates where these Staff members would be present as
Resources, and others where they would not.
Sometimes this happens in the middle of a Task, and some of these tasks can
i.e. if Mark is assig...Session mix-up issue
We ran into a strange issue 2 days back in our client's production
environment. A remote user, logs in and finds out that the data available in
the web page are from a different user. The client environement is having
..net 3.5 running on Windows 2003 server connected to an Oracle 10g DB. The
web server is on NLB and in a DMZ. The sessions are maintained In proc.
We analysed the IIS logs and the network logs for that duration and were not
able to conclude if this was a security issue or a genuine application
Request your inputs in solving this issue.
Ben...Can not install Internet Explorer on this version of windows
On win xp pro 64-bit. I upgraded to Internet explorer 8 now when I attempt to
get updates I get "We need to open a 32-bit version of Internet Explorer",
but it fails.... I have attempted to download/install a new copy of IE 8
(32-bit) but get an installation error "Internet Explorer 8 is not supported
on this Operating System". I also get the same error when attempting to
install IE 7.
You must download Windows Internet Explorer 8 for Windows Server 2003
SP2 64-bit Edition or Windows XP Professional 64-bit Edition. This
includes both the 64-bit version and ...Upgrade Excel 2003 to 2007 = loads of #div/0
There is a strange behaviour in my Worksheet since the upgrade from Excel
2003 to Excel 2007.
As soon as I "touch" some cells in the sheet, I get loads of #div/0 errors
in some cells. Holding F9 (forcing calculations) until all cells have been
calculated, solves the problem.
When the problem occurs, the first offending cell has a simple subtraction,
(three cells, one of them has a fixed 0 value), no divisions.
Calculation option is set to Automatic.
Can someone explain what's happening?
This is not how Excel 2007 behaves. I would seem you have a corrupt
w...Problem with web browser version of discussion board?
Has anyone else been having problems posting messages here using the web
browser version of the board? For the last week or so, I've been successful
only about 10% of the time. If I click on 'New' or 'Reply', nothing opens
up. I've had to use the newsreader version to get things posted.
I have had the saem issue but I found a work around (Poasting this with the
When you see a post you want to reply to first log out of the of your MSN
account. then click on reply or new and you will log back in. I then get a
web 503 error but if I hit the...follow up #4
i´ve got a problem with outlook 2k3. The follow Up function has changed.
In the past we use the follow up to remind us on this mail.
but now when we set a follow up, the receiver of the mail gets the
reminder. Did anyone now about this?
Meeting reminders are forwarded to invitees but follow-up Flags on meetings
are not. I did some test on emails, forwarding and replying that had
follow-up reminders set-up on them and they were not forwarded. Did I miss
something in your explanation below?
President, San Diego...More Outlook bugs... Rules are mixing up accounts!
WHY do the rules in Outlook 2003 keep changing the accounts they are to
"When message arrives through MYACCOUNT@HERE.COM move it to the MYACCOUNT
"When message arrives through ANOTHERACCOUNT@HERE.COM move it to MYACCOUNT
- These rules were manually entered by me, not imported from OE6.
- This is a fresh installation of Win XP Pro SP1
- Only action in OE6 was to import the old email account settings and
contents through the Transfer Settings Wizard. The Outlook 2003 was
installed and account info imported.
If I fix....MIX files
I have several .MIX files (Microsoft Photo Draw) that were
sent to me. Are there any other Microsoft programs that
can read these files ?? I tried to even insert them into
MS Word (XP version) but I have received errors everytime
I try. Windows XP will preview in a window but I cannot
import them into any application !
...Cases with no Customer
The requirements for a CRM 4.0 implementation is to be able to create
Cases without linking it to a Customer (Contact or Account). From the
customisation section in CRM the mandatory Customer field cannot be
set to optional or removed from the form. It was proposed that a dummy
account is created called 'non-linked', which is used in this
situation, but this will have too much of an impact on existing
workflow and reports.
So my questions is:
Is there anyway to design the system so a Case can be created which is
not linked to a Customer. And we are happy to consider unsupported
so...Compatibility Mode settings in Advanced Word Options
I set the 'Compatibility options for:' to All New Documents and the 'Lay out
this document as if created in:' to Microsoft office Word 2007.
I close and relaunch MS Word, and it comes up in Compaitbility Mode and the
Advanced Word Options are back to the default settings.
What am I doing wrong?
Have you been into Word > Options > Save tab and set the 'Save files in this
format' option to Word Document (*.dotx)?
That's Alt+F, I, S and the very first option.
Terry Farrell - MSWord MVP
"OU81259" <OU81259@discussions.micros...Average Help, v. 2.0
Thanks again for the help on my previous question. Now, using the same
beginning format, I'd like to know how to figure out what the average
for the remaining values needs to be to reach 5.
ex. Starting with 7 different values from A1 thru A7, what would the
values of A8 thru A10 have to be to reach an overall average of 5?
assuming your values are in A1:A10
The first Problem is, that you need a specific sum
to get an specific average:
count of all values x 5 = searched sum (10*5=50)
you have 7 values: 7 x 5 = ...Help with setting up spreadsheet and charts please
Hi, I would be extremely grateful for some help with my spreadsheet.
I have the following data which I need to use to produce charts for a
hospital report fairly urgently.
The rows are the names of patients. This could be up to 200 for each month,
but this varies from month to month. I will have each month on a different
Column F - Ward
Column G - Hospital
Column K - I have a number 1 in the row if the patient meets the criteria
I need to produce a chart(s) to show and compare the following:
How many patients from each ward met the criteria (as indicated by 1 in
column K) a...how to set a assembly's properties without the use of a GUI
I want to set the Description of my .exe file (it is a .NET
You know that description that is seen in Windows Task Manager process
tab. Almost every running process has got one. They can be a whole
sentence explaining what the process is about.
I need a way of setting this description of my .exe without any GUI. I
need it to be set from a command line tool or something alike.
Is there a tool like that? Maybe something built into Windows?
On May 21, 3:31=A0am, Marcus <marcussilf...@gmail.com> wrote:
> I want to set the Description of my .exe file (it is a .NET
...Outlook 2003/Exchange 2000 Cached Mode
Running the above combination.
Any idea how often the GAL gets updated on the cached Outlook client? Any
way to force an update or change the update interval?
Mark P <Mark.Puchalski@n0spamHonigman.com> wrote:
> Any idea how often the GAL gets updated on the cached Outlook client?
> Any way to force an update or change the update interval?
Mine seems to get updated every time a send/receive occurs. You can always
click Tools>Send/Receive>Download Address Book.
...Publisher Can Not Open Files From A Different Version
Publisher Can Not Open Files From A Different Version: Is
there anyway to get around this?
Hi merle (email@example.com),
in the Microsoft� newsgroups
|| Publisher Can Not Open Files From A Different Version: Is
|| there anyway to get around this?
Microsoft Office Publisher MVP
Official Publisher MVP Site:
This posting is provided "AS IS" with no warranties, and
confers no rights.
You'll need the version that created the file, or newer version.
If you can read this, tha...msmoney 5.0
I did read earlier postings and do realise you're all gonna dislike this
About 6 years ago I bought a PC .. it was pre-installed with msmoney 5.0
A few weeks ago I bought a new PC ... I managed to relocate all needed
programs and files ... except msmoney 5.0 !!!!!
I already found out .. it's not possible to relocate this program ... but
because my husband is dyslectic, and capable to work with this prog. I'm
having a urge to retain ( and being capable to proceed) msmoney 5.0
Is there anyone who can tell me how to get it ??
With lots of excuses
...eraser function in word drawing mode
How do I edit a picture in word (eg: to erase part of the picture)?
Is there a eraser function? if so how do I use it??
Click on the picture and the Picture toolbar should appear. You can turn the
toolbar on manually using View > Toolbars > Picture.
On the bottom row of the toolbar you'll find selection tools. Use an
appropriate selection tool to select an area then use Edit > Cut to remove
the selected part.
Quoting from "lawengin" <firstname.lastname@example.org>, in article
email@example.com, on [DATE:
> How...RMS Store Operations V2.0.0110 integration with QuickBooks Premier
I am trying to setup RMS V2 to work with QuickBooks Premier: Retail Edition
2007. When attempting to import data in RMS from QB I'm getting two pop-ups:
Pop-up window #1:
"Could not retrieve the company from QB.
Error Details: Blank response received from QB"
Pop-up window #2 (shows up after I click OK on window #1):
"Connection successful - You've connected to QuickBooks and retrieved the
The QBImport.log file also says "Blank response received from QB" and
nothing gets imported.
Thank you for taking the time to read this post. An...Deleted Items Folder #4
My Deleted Items Folder currently says Deleted Items
(41). However when I view it, the message "There are no
items to show in this view." appears. I can empty the
Deleted Items folder but I cannot retrieve anything from
jnanderson <firstname.lastname@example.org> wrote:
> My Deleted Items Folder currently says Deleted Items
> (41). However when I view it, the message "There are no
> items to show in this view." appears.
Asd what View do you have selected?
>jnanderson <anonymous@disc...Can I upgrade my old Office:Mac 2001 version to Office 2008?
Version: Older version
Operating System: Mac OS X 10.6 (Snow Leopard)
Can I upgrade from Office 2001 for Mac to the current version? If so, how do I overpass the installation check?
I got the original media -complete with plastic box- in my posesion but I don't think I will be able to install this under Snow Leopard.
Yes, Office 2001 qualifies for the upgrade to any edition of Office 2008
*other than* the Home & Student Edition � there is no upgrade path to it.
The prior version need not be installed. When prompted to locate the prior
version just slip ...Mixed Icons
I created an application with Visual Studio 2005 under Vista and
changed the only icon that the wizard created. When the app runs, the
correct icon appears in the task bar and also if I click properties.
However, the default icons appear on the quick lanch toolbar and in
Windows Explorer. I read through about a years worth of messages on
icons, but didn't see anything exactly like my problem.
Thanks for any help,
You will want to make sure that the default icon is the first one in the EXE
and that it has both a large and small icon (and 48x48 if you are specifying
for XP or Vist...Great Plains 9.0, Citrix and Windows 2000
Is anyone aware of any issues with running Great Plains 9.0 on a Citrix
server with Windows 2000?
...Cached mode will not work
I upgrade my Windows XP box from Outlook 2002 to Outlook
2003. It starts up fine, but if I try to put it
in "Cached Mode" Outlook will not start. It give the
generic message of "Cannot start Microsoft Office
Outlook. Unable to open the Outlook window. The set of
folders could not be opened. The server is not available.
Contact your administrator in this condition persists."
I installed Outlook 2003 as a fresh install on my laptop
and cached mode works great. Any suggestions?
Never mind I found the problem. The offline file name was not a valid file. I set it ...NDR 4.4.6?
I get the following error when attempting to send to a particular DL.
A configuration error in the e-mail system caused the message to bounce
between two servers or to be forwarded between two recipients. Contact your
How do I check the possibility of looping?
Do the users in the DL have forwarding turned on within their mail
properties in AD?
"pscottlee" <email@example.com> wrote in message
>I get the following error when attempting to send to a particu...