Windows 2003 Service Pack 1 causes CRM "Send Direct Email" Error.

When sending a direct email, you receive a message: "You do not have 
sufficient access rights or privilages to perform this action"

It occurs during the following steps.

 Click Sales, click Leads, and then click to highlight a lead record. 

On the menu bar, click Actions, and then click Send Direct E-mail. 

Leave the default options, and then click Send. 


There is a hot fix from that your VAR can download and send to you.

A responsible server tech should apply this patch and do the needed backups 
prior to applying the hotfix.
KB898654

The following files are affected.
Date         Time   Version            Size    File name
--------------------------------------------------------------
11-May-2005  16:45  1.2.3297.153      756,448  Activities.dll   
11-May-2005  01:35                      7,166  Alllookups.xml
11-May-2005  16:45  1.2.3297.153      453,360  Attachmenthandler.dll  
11-May-2005  16:46  1.2.3297.153      887,528  Communications.dll  
11-May-2005  16:45  1.2.3297.153      797,408  Contract.dll     
11-May-2005  21:33  1.2.3297.153      600,816  Crmrichclientsync.dll  
11-May-2005  16:46  1.2.3297.153    1,125,104  Crmworkflowservice.exe  
11-May-2005  16:46  1.2.3297.153      916,200  Customerservice.dll  
11-May-2005  01:35                     17,409  Edit.aspx
11-May-2005  16:40  1.2.3297.153      109,352  
Microsoft.crm.application.components.platform.dll  
11-May-2005  16:46  1.2.3297.153    1,235,680  Products.dll     
11-May-2005  16:45  1.2.3297.153    1,116,880  Sfa.dll          
11-May-2005  14:46  1.2.3297.153    1,149,664  Workflow.dll 

Hope this helps.



0
Utf
7/12/2005 11:57:01 PM
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It sounds like the Sales Outlook Client is already installed under another 
profile on the machine.

You will need to uninstall it.

On Outlook 2003 and client 1.2 you can reuse the databases created under MSDE.
If not you may need to remove them and have them recreated.

You can only remove the other install under the profile where it is installed.

If you reduced their local rights, you need to bump them up.
Hope this helps.


"Curt Spanburgh" wrote:

> When sending a direct email, you receive a message: "You do not have 
> sufficient access rights or privilages to perform this action"
> 
> It occurs during the following steps.
> 
>  Click Sales, click Leads, and then click to highlight a lead record. 
> 
> On the menu bar, click Actions, and then click Send Direct E-mail. 
> 
> Leave the default options, and then click Send. 
> 
> 
> There is a hot fix from that your VAR can download and send to you.
> 
> A responsible server tech should apply this patch and do the needed backups 
> prior to applying the hotfix.
> KB898654
> 
> The following files are affected.
> Date         Time   Version            Size    File name
> --------------------------------------------------------------
> 11-May-2005  16:45  1.2.3297.153      756,448  Activities.dll   
> 11-May-2005  01:35                      7,166  Alllookups.xml
> 11-May-2005  16:45  1.2.3297.153      453,360  Attachmenthandler.dll  
> 11-May-2005  16:46  1.2.3297.153      887,528  Communications.dll  
> 11-May-2005  16:45  1.2.3297.153      797,408  Contract.dll     
> 11-May-2005  21:33  1.2.3297.153      600,816  Crmrichclientsync.dll  
> 11-May-2005  16:46  1.2.3297.153    1,125,104  Crmworkflowservice.exe  
> 11-May-2005  16:46  1.2.3297.153      916,200  Customerservice.dll  
> 11-May-2005  01:35                     17,409  Edit.aspx
> 11-May-2005  16:40  1.2.3297.153      109,352  
> Microsoft.crm.application.components.platform.dll  
> 11-May-2005  16:46  1.2.3297.153    1,235,680  Products.dll     
> 11-May-2005  16:45  1.2.3297.153    1,116,880  Sfa.dll          
> 11-May-2005  14:46  1.2.3297.153    1,149,664  Workflow.dll 
> 
> Hope this helps.
> 
> 
> 
0
Utf
7/13/2005 12:03:01 AM
Thanks for the heads-up, Curt. Anyone else have issues to report on SP1 for 
Win2003?
-- 
Matt Wittemann
http://icu-mscrm.blogspot.com


"Curt Spanburgh" wrote:

> When sending a direct email, you receive a message: "You do not have 
> sufficient access rights or privilages to perform this action"
> 
> It occurs during the following steps.
> 
>  Click Sales, click Leads, and then click to highlight a lead record. 
> 
> On the menu bar, click Actions, and then click Send Direct E-mail. 
> 
> Leave the default options, and then click Send. 
> 
> 
> There is a hot fix from that your VAR can download and send to you.
> 
> A responsible server tech should apply this patch and do the needed backups 
> prior to applying the hotfix.
> KB898654
> 
> The following files are affected.
> Date         Time   Version            Size    File name
> --------------------------------------------------------------
> 11-May-2005  16:45  1.2.3297.153      756,448  Activities.dll   
> 11-May-2005  01:35                      7,166  Alllookups.xml
> 11-May-2005  16:45  1.2.3297.153      453,360  Attachmenthandler.dll  
> 11-May-2005  16:46  1.2.3297.153      887,528  Communications.dll  
> 11-May-2005  16:45  1.2.3297.153      797,408  Contract.dll     
> 11-May-2005  21:33  1.2.3297.153      600,816  Crmrichclientsync.dll  
> 11-May-2005  16:46  1.2.3297.153    1,125,104  Crmworkflowservice.exe  
> 11-May-2005  16:46  1.2.3297.153      916,200  Customerservice.dll  
> 11-May-2005  01:35                     17,409  Edit.aspx
> 11-May-2005  16:40  1.2.3297.153      109,352  
> Microsoft.crm.application.components.platform.dll  
> 11-May-2005  16:46  1.2.3297.153    1,235,680  Products.dll     
> 11-May-2005  16:45  1.2.3297.153    1,116,880  Sfa.dll          
> 11-May-2005  14:46  1.2.3297.153    1,149,664  Workflow.dll 
> 
> Hope this helps.
> 
> 
> 
0
Utf
7/13/2005 12:34:02 AM
Reply:

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