Track in CRM - Outlook Error - Email will not track in CRM - Delete Request

I have been trying to figure out why e-mail will not track on my Inbox
in CRM.  I have seen a number of variations on this issue.

What's different about this issue is that I can track e-mail
sucessfully in any sub-folder of my Inbox, just not my Inbox.

I tracked the request/response stream with fiddler and found that when
I track e-mail from my Inbox a final delete request is being sent to
CRM, which is resulting in the e-mail activity being deleted from CRM.

When I track e-mail from the other folders underneath the Inbox
everything works fine and a delete request is NOT being sent.

We have the e-mail router in place and it works without issue.  I am
the only one in the organization with this problem.  I am running
Vista Business 32 with Office 2007 and CRM 4.0 UR1.


POST /MSCRMServices/2007/CrmService.asmx HTTP/1.1
User-Agent: Mozilla/4.0 (compatible; MSIE 6.0; MS Web Services Client
Protocol 2.0.50727.1434)
Content-Type: text/xml; charset=utf-8
SOAPAction: ""
Content-Length: 2161
Expect: 100-continue

<?xml version="1.0" encoding="utf-8"?><soap:Envelope
XMLSchema"><soap:Header><CrmAuthenticationToken xmlns="http://"><AuthenticationType
AuthenticationType><CrmTicket xmlns="
2007/CoreTypes">ASDF</CrmTicket><OrganizationName xmlns="http://">EASI</
OrganizationName><CallerId xmlns="
CrmAuthenticationToken></soap:Header><soap:Body><Delete xmlns="http://"><entityName>email</


HTTP/1.1 200 OK
Date: Sun, 22 Feb 2009 14:58:22 GMT
Server: Microsoft-IIS/6.0
X-Powered-By: ASP.NET
X-AspNet-Version: 2.0.50727
Cache-Control: private, max-age=0
Content-Type: text/xml; charset=utf-8
Content-Length: 322

<?xml version="1.0" encoding="utf-8"?><soap:Envelope
XMLSchema"><soap:Body><DeleteResponse xmlns="http://" /></soap:Body></


2/22/2009 3:05:54 PM
crm 35858 articles. 1 followers. Follow

0 Replies

Similar Articles

[PageSpeed] 25


Similar Artilces:

Sending e-mail " Error"
When sending an email, I recieve the following error. Task ' - Sending' reported error (0x800CCC65) : 'Your outgoing (SMTP) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: 503 No recipient(s).' My ISP says he can't fix it and it is an Outlook/Microsoft issue. Can you help? Go into the properties for that account within Outlook. Make sure that My Server Requires Authentication is checked. -- Nikki Peterson [MVP - ...

Template Wizard with Data Tracking
I have been using this add-in just fine for about a year, gathering data from about 20 users onto an Excel Database by having them all use the template. But I recently made some changes and then began having the following problem: After a worksheet has been created using the template, and saved as a new record in the database, and then we want to go back in to change the record and update it in the database, the option does not appear to update the database; the only options continue to be to create a new record or to proceed without saving to the database. It is as though the sys...

CRM 4.0 Client Upgrade
Running Vista SP1 with Office 2007. CRM Outlook Client install runs fine then rolls back and gives error messge - "installation is not completed because of errors..." - here is the log file below - can anyone help ?? Log Name: Application Source: MsiInstaller Date: 5/20/2008 1:35:54 AM Event ID: 1033 Task Category: None Level: Information Keywords: Classic User: DK\Carl.D Computer: Description: Windows Installer installed the product. Product Name: Microsoft Dynamics CRM 4.0 for Microsoft Office Outloo...

Message Tracking #6
What is the best way to check if your exchange sometimes doesn't accepts mail (delay) or doesn't send mails correctly (delay) Message Tracking ? But how do you actually do this Kind regards Guillaume Coign� "Guillaume Coign�" <> wrote: >What is the best way to check if your exchange sometimes doesn't accepts >mail (delay) or doesn't send mails correctly (delay) Message Tracking ? >But how do you actually do this Assuming you're asking about messages leaving your organization, the SMTP protocol logs are the place to ...

Office 2004 error message
I had to initialize my MacBook Pro and reinstalled everything. I am unable to use any of the Office 2004 applications because I keep getting an error message, "An unexpected error occurred while trying to load the Microsoft Framework Library". I cannot find a way to uninstall and reinstall the office programs, and can't figure out any other way to fix this problem. Any suggestions will be greatly appreciated, since I really don't want to start all over again without knowing what is creating the problem. On 4/8/07 9:53 PM, in article 1176094437.296015.266390@y66g2000hsf.g...

Access 97 installation error in Windows Vista
Dear all, On completion of the installation, a message box entitled "Workgroup Administrator" appears with the message: "An error has occurred at changing workgroup database" On clicking the OK button, another message box with the same title appears: "Setup couldn't create a system.mdw file. After setup is complete, reboot your computer then run the workgroup administrator before you run this application (-1011)." Please help. Thx. Chlaris Chlaris wrote: > Dear all, > > On completion of the installation, a message box entitled "Workgroup...

Track Changes compatibility between versions of Excel
I'm planning to undertake a project which involves Excel sheets created in Excel 2003 and tracking the changes made to those sheets via Excel 97. Does anybody know of any problems with the compatibility of this function? This would help me out a lot. Thanks. ...

CRM list webpart customization
Hi, I have a requirement to create a MOSS dashboard for CRM and display CRM data in the dashboard. I am using CRM list web part for the purpose. However, I am unable to set the number of records to be displayes in the list. Also I need to connect two list web parts, of which the second one filters its data based on the record selected in the first one. Pls let me know how can I achieve these. Thanks, Mahalax. Hi Mahalax, If you are interested we can discuss about custom dash board solutions. Please let me know your thoughts. Regards, Manick "Mahalax"...

How do I track half days in the attendance tracking template?
I've just created an attendance tracking template in Excel, however realized that there isn't an option to track half or quarter days taken off. Does anyone have any suggestions? A lot depends on how you've laid out the data. Instead of tracking whole days, can you track hours? 8 for a full day, 4 for a half day, etc. ...

Tracking GST/VAT in MSMoney Standard
I'm new to Money & processing small business accounts. Had no problems tracking & reporting VAT in Quicken & havegot Money to calculate VAT with each relevant entry. Somehow just not finding a report that shows VAT totals, taxable income etc. Please HELP!!!!! ...

HI, My application is mulithreaded VC++ console based application. Some times when i run the application, pop up error is displayed as "User break point called from code at 0xxxxxxx". But, there are no Break points set in the code. Please help ! Gary "Gary" <> wrote in message news:%23vXcZekhDHA.3784@tk2msftngp13.phx.gbl... > HI, > My application is mulithreaded VC++ console based application. Some times > when i run the application, pop up error is displayed as > "User break point called from code at 0xxxxxxx". But, the...

How to track meetings for a task?
How would you suggest to charge meeting time to a my Timesheet task? TIA! Depends on if it's a planned meeting or informal. I typically just create a bucket task through the entire schedule for "Meetings" or book it to PM time. You may also opt to create a distinct line item bucket task for status meetings as opposed to other ad hoc meetings. If it's a big phase gate meeting, I may list that specifically as a line item, but for anything less than that, it becomes too granular for effective management. - Andrew Lavinsky Blog: http://blogs.catapultsystems...

crm customization 10-15-04
hi, i´ve problems when i change fields in for example account view using the settings area in the application. when i do this and then save the settings and then access to the application the new fields doesnt apply. after do this i restard the IIS. Is necesary to do more? thanks. if i only have one server, is necesary to publish the customization? when i try to publish i have this problem when start download xsl templates: "publish completed with errors. please see event log for details. error, failed to download XSL template files from web server" thanks "jose m...

Error 30366 in VB code behind Visual Studio 2005 project
I'm new to using Visual Studio (2005) with VB and I've recently taken over a project started by someone else. The basic process is to retrieve a file from an ftp server, load the data into SQL Server (2005) tables, summarize the data - creating a new file to put on the mainframe. There are steps included that print reports as well. The problem is an error I get for each field when attempting to upload the data into the db tables. This is the error: Error 30366: 'Public Property BatchAgency() As String' and 'Public WriteOnly Property BatchAgency() As Stri...

track Shipment
Is it possible to set up the Track Shipment so when you click on TRACK it is automatically bring up a browser with the tracking information? For UPS what will be the URL to set up? ...

Problem in message tracking center
when i use message tracking center to search some e-mail in our exchange 2003 server,i find that some e-mail cann't to be in the search result.For example,I sent 3 email to my stuff,and he received all. Then i tracked them in the message tracking center ,only the first email could be tracked. Thanks for ang reply! ...

ODBC Linked tables keep on getting error 3151
Here's my issue, I have a access 2003 database on a network drive with linked tables to a SQL Server 2005 database. I have 4 users on 4 different PC's that need to connect to the database. I have configured ODBC connections on each of these 4 different PC's to the SQL database. However everytime a different user connects to the access database it tells then that the ODBC connection failed and then they have to go into the linked tables manager and reconnect to the SQL tables. I don't want them to have to reinitialize the connection every time a different u...

KB822931 request
This may be out of scope, but I was wondering if someone could make the recommendation that MX, A, and PTR records may need to be updated. Again, it may be out of scope since updating the MX, A, PTR (and any NATted IPs) are not cut and dry Exchange things. Bob -- Bob Christian II - Blog "Bob Christian" <> wrote in news:ujJVmdikFHA.576@tk2msftngp13.phx.gbl: > > This may be out of scope, but I was wondering if someone could make > the recommendation th...

Tracking of Birthdays in CONTACTS
In my contacts, I also key in their birthdays. How to make Microsoft Outlook tracks and alert me of Contacts' birthdays? outlook should create the appointments when you save the contact. if it doesn't try -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? Outlook 2007: Outlook Tips by email: Outlook Tips: Outlook &am...

CRM Account owner integration with Great Plains
Does anyone know of a way to integrate the SLPRSNID field from the customer table in Great Plains to the ownerid field in Microsoft CRM using Biztalk? I have tried mapping them using database lookup's to obtain the correct CRM userid with no success. In fact if I simply pass a constant userid, CRM continues to have "integration, user" as the owner. Short of developing an application that runs at night to update the owners...I think I'm out of luck. Do you have any ideas? Conn Campbell ComPrint Solutions ...

can I track IRA contributions?
I have several mutual fund accounts set up as retirement accounts, and periodically buy shares in them as a monthly IRA contribution from my checking account. Is there any way I can get a report at the end of the year of all my IRA contributions for the previous year? You would think that by running Reports->Taxes->Tax Related Transactions that they would show up, but no such luck. The category of each transaction in my checking account is Buy Investment/CD which generates an activity of "Buy" in the investment transactions of the mutual fund account. I'm still on ...

Excel startup bug: VBA Run-time error 76??
Help, please. Yesterday, Excel started giving me error messages whenever I start it up. I uninstalled Office 2000, reinstalled it, and I still get the same error. Here is what happens. MS Visual Basic displays a dialog box that says: Run-time error '76': Path not found When I hit the debug button, it highlights (in yellow) the following line of code: lengthOfFile = Filelen(registryValue) What should I do to fix this annoying problem? Steve Delete the ZZZ. It keeps spam off the server. Start it with a switch "C:\program files\microsoft office\office\excel.exe" /...

CRM 3.0 with Exchange 2007
We are currently on CRM 3.0 and Exchange 2003 utilizing the email router. We plan on upgrading to Exchange 2007, but remain on CRM 3.0. Everything I have been reading informs me that CRM 3.0 email router cannot be installed on Exchange 2007 and must remain on Exchange 2000/2003 (I understand you can use the hotfix for forwarding rules, etc... to Exchange 2007). With the release of CRM 4.0, and forgive me if this is a silly question, could we install the CRM 4.0 email router on Exchange 2007 (so we can get rid of our Exchange 2003 server) and still be able to use it with our CRM 3.0 i...

CRM Maintenance Plans
Hello! I've recently experienced a crash which corrupted my msdb database, forcing me to rebuild the system databases. I lost the scheduled tasks that the CRM sets up on install. Does anyone know how to recreate these tasks? Thank you! Nolan ...

how do I track other users info on my comp as the administrator? ...