SFO sync issue with outlook contacts (address name filed)

Hi all,

I installed SFO on several outlook clients to get the CRM database available 
"on the field". The synchronization (Go offline / Go online) works fine but 
when SFO adds the CRM contacts to the outlook contact folder, it drops the 
"address name" field in from contact information. All other fields (First 
Name, Last Name, Street 1, Street2, ZIP, ...) are copied correctly.

I renamed the "address name" field as "street 0" and I am wondering if it 
could be the reason of the problem.

1- Can anyone tell me if the "address name" field is correctly added by SFO 
to the outlook contact address usually ?

2- Can someone reminds me how is named and labeled the "address1_name" 
field, this way I could check if it makes changing names and labels make a 
difference ?

Thank you for your help
--
Fabien
0
Utf
6/10/2005 2:19:04 PM
crm 35858 articles. 1 followers. Follow

2 Replies
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Changing the label name should have no effect on SFO online/offline - it will 
synch over just fine.

Something else is wrong with your environment.  You could log an incident 
with MBS Support to resolve.

Good luck.

Frank Lee
Workopia, Inc.
http://www.workopia.com/Links.htm

"fchauvire" wrote:

> Hi all,
> 
> I installed SFO on several outlook clients to get the CRM database available 
> "on the field". The synchronization (Go offline / Go online) works fine but 
> when SFO adds the CRM contacts to the outlook contact folder, it drops the 
> "address name" field in from contact information. All other fields (First 
> Name, Last Name, Street 1, Street2, ZIP, ...) are copied correctly.
> 
> I renamed the "address name" field as "street 0" and I am wondering if it 
> could be the reason of the problem.
> 
> 1- Can anyone tell me if the "address name" field is correctly added by SFO 
> to the outlook contact address usually ?
> 
> 2- Can someone reminds me how is named and labeled the "address1_name" 
> field, this way I could check if it makes changing names and labels make a 
> difference ?
> 
> Thank you for your help
> --
> Fabien
0
Utf
6/11/2005 2:14:01 AM
Franck,

Just to be sure, could you confirm when you synchronize SFO with your CRM 
server, the contacts automatically added by SFO to the regular outlook 
contact folder do not have the "address name" field copied ?

Thank you for your help,
--
Fabien

"Frank Lee" wrote:

> Changing the label name should have no effect on SFO online/offline - it will 
> synch over just fine.
> 
> Something else is wrong with your environment.  You could log an incident 
> with MBS Support to resolve.
> 
> Good luck.
> 
> Frank Lee
> Workopia, Inc.
> http://www.workopia.com/Links.htm
> 
> "fchauvire" wrote:
> 
> > Hi all,
> > 
> > I installed SFO on several outlook clients to get the CRM database available 
> > "on the field". The synchronization (Go offline / Go online) works fine but 
> > when SFO adds the CRM contacts to the outlook contact folder, it drops the 
> > "address name" field in from contact information. All other fields (First 
> > Name, Last Name, Street 1, Street2, ZIP, ...) are copied correctly.
> > 
> > I renamed the "address name" field as "street 0" and I am wondering if it 
> > could be the reason of the problem.
> > 
> > 1- Can anyone tell me if the "address name" field is correctly added by SFO 
> > to the outlook contact address usually ?
> > 
> > 2- Can someone reminds me how is named and labeled the "address1_name" 
> > field, this way I could check if it makes changing names and labels make a 
> > difference ?
> > 
> > Thank you for your help
> > --
> > Fabien
0
Utf
6/13/2005 12:27:01 PM
Reply:

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