Reports Issues

> CRM and Reports are on the same box. SQL (named instance) is on a different 
> server.  The following is true of our setup:
> 
> -IE clients are setup to allow Kerberos Authentication
> -We are not using Host Headers
> -Everything is using the "Network Service" security account
> -Our domain functional level is Windows 2003
> -CRM was installed by a domain admin
> 
> When installing, I got an error message '...TrustForDelegationAction 
> Failed...' I was able to ignore the error and continue with the installation. 
> Now, when I am trying to run reports from CRM, I get the following error:
> 
> An error has occurred during report processing. (rsProcessingAborted) Get 
> Online Help
> Cannot create a connection to data source 'CRM'. (rsErrorOpeningConnection) 
> Get Online Help. Login failed for user 'NT AUTHORITY\ANONYMOUS LOGON'. 
> 
> I have followed the RsSetupTFD document and everything seems to be ok. 
> 
> I am not able to get past this error. I also do not see any Network Service 
> account in SQL. One of the blogs mentioned having this login having access to 
> certain databases and roles.

Also, I get the same error when I try to run report from ReportServer 
(http://localserver/reportserver) directly.
> 
> Any help/input appreciated.
> 
> Thanks,
> 
> Shikhar

0
Utf
9/20/2007 6:04:02 PM
crm 35858 articles. 1 followers. Follow

4 Replies
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Hi,

The trust for delegation message: I saw this many times, it did not affect 
my singlebox installations. It is not recommended setting having Anyonymous 
Logon having access to the databases.

It seems like reporting services is running ok. Since you are able to see 
the list of reports directly. Did you check the datasource? Go to 
http://localserver/reportserver. Click yourinstallation_MSCRM. You see a list 
of all reports. Click Show Details. When you scroll down you see a datasource 
(name ending with _MSCRM. The datasource should connect using integrated 
security.

Did you check your internet explorer User Authentication settings? Check 
your crm server is in the Local Intranet zone. It certainly has to do with 
..NET security settings in combination of the Operating System kerberos. Could 
it be some kind of policy is affecting your installation? Please check your 
Microsoft.NET Framework Configuration.

Best regards,

Merijn van Mourik
http://crmerijn.blogspot.com

"Shikhar" wrote:

> > CRM and Reports are on the same box. SQL (named instance) is on a different 
> > server.  The following is true of our setup:
> > 
> > -IE clients are setup to allow Kerberos Authentication
> > -We are not using Host Headers
> > -Everything is using the "Network Service" security account
> > -Our domain functional level is Windows 2003
> > -CRM was installed by a domain admin
> > 
> > When installing, I got an error message '...TrustForDelegationAction 
> > Failed...' I was able to ignore the error and continue with the installation. 
> > Now, when I am trying to run reports from CRM, I get the following error:
> > 
> > An error has occurred during report processing. (rsProcessingAborted) Get 
> > Online Help
> > Cannot create a connection to data source 'CRM'. (rsErrorOpeningConnection) 
> > Get Online Help. Login failed for user 'NT AUTHORITY\ANONYMOUS LOGON'. 
> > 
> > I have followed the RsSetupTFD document and everything seems to be ok. 
> > 
> > I am not able to get past this error. I also do not see any Network Service 
> > account in SQL. One of the blogs mentioned having this login having access to 
> > certain databases and roles.
> 
> Also, I get the same error when I try to run report from ReportServer 
> (http://localserver/reportserver) directly.
> > 
> > Any help/input appreciated.
> > 
> > Thanks,
> > 
> > Shikhar
> 
0
Utf
9/21/2007 7:50:05 AM
Hi Merjin,

I am pretty sure that anonymous logon to database is not set. 

I can see the list of reports directly but when i run a report, I get this 
error. The datasource is connected using integrated security.

The CRM server is in the network. What do you mean by checking if CRM server 
is in the intranet zone? How do I do it?

Thanks for this reponse!!

Shikhar

"Merijn van Mourik" wrote:

> Hi,
> 
> The trust for delegation message: I saw this many times, it did not affect 
> my singlebox installations. It is not recommended setting having Anyonymous 
> Logon having access to the databases.
> 
> It seems like reporting services is running ok. Since you are able to see 
> the list of reports directly. Did you check the datasource? Go to 
> http://localserver/reportserver. Click yourinstallation_MSCRM. You see a list 
> of all reports. Click Show Details. When you scroll down you see a datasource 
> (name ending with _MSCRM. The datasource should connect using integrated 
> security.
> 
> Did you check your internet explorer User Authentication settings? Check 
> your crm server is in the Local Intranet zone. It certainly has to do with 
> .NET security settings in combination of the Operating System kerberos. Could 
> it be some kind of policy is affecting your installation? Please check your 
> Microsoft.NET Framework Configuration.
> 
> Best regards,
> 
> Merijn van Mourik
> http://crmerijn.blogspot.com
> 
> "Shikhar" wrote:
> 
> > > CRM and Reports are on the same box. SQL (named instance) is on a different 
> > > server.  The following is true of our setup:
> > > 
> > > -IE clients are setup to allow Kerberos Authentication
> > > -We are not using Host Headers
> > > -Everything is using the "Network Service" security account
> > > -Our domain functional level is Windows 2003
> > > -CRM was installed by a domain admin
> > > 
> > > When installing, I got an error message '...TrustForDelegationAction 
> > > Failed...' I was able to ignore the error and continue with the installation. 
> > > Now, when I am trying to run reports from CRM, I get the following error:
> > > 
> > > An error has occurred during report processing. (rsProcessingAborted) Get 
> > > Online Help
> > > Cannot create a connection to data source 'CRM'. (rsErrorOpeningConnection) 
> > > Get Online Help. Login failed for user 'NT AUTHORITY\ANONYMOUS LOGON'. 
> > > 
> > > I have followed the RsSetupTFD document and everything seems to be ok. 
> > > 
> > > I am not able to get past this error. I also do not see any Network Service 
> > > account in SQL. One of the blogs mentioned having this login having access to 
> > > certain databases and roles.
> > 
> > Also, I get the same error when I try to run report from ReportServer 
> > (http://localserver/reportserver) directly.
> > > 
> > > Any help/input appreciated.
> > > 
> > > Thanks,
> > > 
> > > Shikhar
> > 
0
Utf
9/21/2007 9:14:01 AM
Hi,

The zone is in Internet Explorer. Tools - Options - Security. Click Local 
Intranet, and add the crm server to the list of trusted websites.

Best regards,

Merijn van Mourik
http://crmerijn.blogspot.com

"Shikhar" wrote:

> Hi Merjin,
> 
> I am pretty sure that anonymous logon to database is not set. 
> 
> I can see the list of reports directly but when i run a report, I get this 
> error. The datasource is connected using integrated security.
> 
> The CRM server is in the network. What do you mean by checking if CRM server 
> is in the intranet zone? How do I do it?
> 
> Thanks for this reponse!!
> 
> Shikhar
> 
> "Merijn van Mourik" wrote:
> 
> > Hi,
> > 
> > The trust for delegation message: I saw this many times, it did not affect 
> > my singlebox installations. It is not recommended setting having Anyonymous 
> > Logon having access to the databases.
> > 
> > It seems like reporting services is running ok. Since you are able to see 
> > the list of reports directly. Did you check the datasource? Go to 
> > http://localserver/reportserver. Click yourinstallation_MSCRM. You see a list 
> > of all reports. Click Show Details. When you scroll down you see a datasource 
> > (name ending with _MSCRM. The datasource should connect using integrated 
> > security.
> > 
> > Did you check your internet explorer User Authentication settings? Check 
> > your crm server is in the Local Intranet zone. It certainly has to do with 
> > .NET security settings in combination of the Operating System kerberos. Could 
> > it be some kind of policy is affecting your installation? Please check your 
> > Microsoft.NET Framework Configuration.
> > 
> > Best regards,
> > 
> > Merijn van Mourik
> > http://crmerijn.blogspot.com
> > 
> > "Shikhar" wrote:
> > 
> > > > CRM and Reports are on the same box. SQL (named instance) is on a different 
> > > > server.  The following is true of our setup:
> > > > 
> > > > -IE clients are setup to allow Kerberos Authentication
> > > > -We are not using Host Headers
> > > > -Everything is using the "Network Service" security account
> > > > -Our domain functional level is Windows 2003
> > > > -CRM was installed by a domain admin
> > > > 
> > > > When installing, I got an error message '...TrustForDelegationAction 
> > > > Failed...' I was able to ignore the error and continue with the installation. 
> > > > Now, when I am trying to run reports from CRM, I get the following error:
> > > > 
> > > > An error has occurred during report processing. (rsProcessingAborted) Get 
> > > > Online Help
> > > > Cannot create a connection to data source 'CRM'. (rsErrorOpeningConnection) 
> > > > Get Online Help. Login failed for user 'NT AUTHORITY\ANONYMOUS LOGON'. 
> > > > 
> > > > I have followed the RsSetupTFD document and everything seems to be ok. 
> > > > 
> > > > I am not able to get past this error. I also do not see any Network Service 
> > > > account in SQL. One of the blogs mentioned having this login having access to 
> > > > certain databases and roles.
> > > 
> > > Also, I get the same error when I try to run report from ReportServer 
> > > (http://localserver/reportserver) directly.
> > > > 
> > > > Any help/input appreciated.
> > > > 
> > > > Thanks,
> > > > 
> > > > Shikhar
> > > 
0
Utf
9/22/2007 7:36:00 AM
Hi,

Another suggestion. Please also take a look at the CRM Diag Tool Turbo from 
Benjamin:

http://blogs.msdn.com/benlec/archive/2007/09/13/crmdiagtoolturbo-update-3-0-5300-091307-go-offline-issues.aspx

Just go to the download page to the left, create some info reports for crm 
and for reportings services. The reports show a high level of detail of all 
settings.

Best regards,

Merijn van Mourik
http://crmerijn.blogspot.com


"Shikhar" wrote:

> Hi Merjin,
> 
> I am pretty sure that anonymous logon to database is not set. 
> 
> I can see the list of reports directly but when i run a report, I get this 
> error. The datasource is connected using integrated security.
> 
> The CRM server is in the network. What do you mean by checking if CRM server 
> is in the intranet zone? How do I do it?
> 
> Thanks for this reponse!!
> 
> Shikhar
> 
> "Merijn van Mourik" wrote:
> 
> > Hi,
> > 
> > The trust for delegation message: I saw this many times, it did not affect 
> > my singlebox installations. It is not recommended setting having Anyonymous 
> > Logon having access to the databases.
> > 
> > It seems like reporting services is running ok. Since you are able to see 
> > the list of reports directly. Did you check the datasource? Go to 
> > http://localserver/reportserver. Click yourinstallation_MSCRM. You see a list 
> > of all reports. Click Show Details. When you scroll down you see a datasource 
> > (name ending with _MSCRM. The datasource should connect using integrated 
> > security.
> > 
> > Did you check your internet explorer User Authentication settings? Check 
> > your crm server is in the Local Intranet zone. It certainly has to do with 
> > .NET security settings in combination of the Operating System kerberos. Could 
> > it be some kind of policy is affecting your installation? Please check your 
> > Microsoft.NET Framework Configuration.
> > 
> > Best regards,
> > 
> > Merijn van Mourik
> > http://crmerijn.blogspot.com
> > 
> > "Shikhar" wrote:
> > 
> > > > CRM and Reports are on the same box. SQL (named instance) is on a different 
> > > > server.  The following is true of our setup:
> > > > 
> > > > -IE clients are setup to allow Kerberos Authentication
> > > > -We are not using Host Headers
> > > > -Everything is using the "Network Service" security account
> > > > -Our domain functional level is Windows 2003
> > > > -CRM was installed by a domain admin
> > > > 
> > > > When installing, I got an error message '...TrustForDelegationAction 
> > > > Failed...' I was able to ignore the error and continue with the installation. 
> > > > Now, when I am trying to run reports from CRM, I get the following error:
> > > > 
> > > > An error has occurred during report processing. (rsProcessingAborted) Get 
> > > > Online Help
> > > > Cannot create a connection to data source 'CRM'. (rsErrorOpeningConnection) 
> > > > Get Online Help. Login failed for user 'NT AUTHORITY\ANONYMOUS LOGON'. 
> > > > 
> > > > I have followed the RsSetupTFD document and everything seems to be ok. 
> > > > 
> > > > I am not able to get past this error. I also do not see any Network Service 
> > > > account in SQL. One of the blogs mentioned having this login having access to 
> > > > certain databases and roles.
> > > 
> > > Also, I get the same error when I try to run report from ReportServer 
> > > (http://localserver/reportserver) directly.
> > > > 
> > > > Any help/input appreciated.
> > > > 
> > > > Thanks,
> > > > 
> > > > Shikhar
> > > 
0
Utf
9/25/2007 11:12:04 AM
Reply:

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