PDF's not traking in crm

when tracking a pdf file in CRM we get an error saying that we can not track 
it. the files are small so it is not an issue with them being to big. we can 
track other types of attachments with no problem. in the event viewer we get 
an error with the event ID: 5983. i did a google on it and find a solution 
for the old 3.0 version(which was to update to a later 3.0 version). we are 
on 4.0 with the latest updates.
thanks for your help
0
4/23/2008 9:54:00 PM
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Hi,

There is a problem attaching an email which has an attachment with an '&' in 
the file name. Could this be your problem?


Rob

"Tyler Baranowsky" wrote:

> when tracking a pdf file in CRM we get an error saying that we can not track 
> it. the files are small so it is not an issue with them being to big. we can 
> track other types of attachments with no problem. in the event viewer we get 
> an error with the event ID: 5983. i did a google on it and find a solution 
> for the old 3.0 version(which was to update to a later 3.0 version). we are 
> on 4.0 with the latest updates.
> thanks for your help
0
RobMottram (202)
6/11/2008 12:10:04 PM
yes that was it and we have the hotfix for it.

thanks

"Rob Mottram" wrote:

> Hi,
> 
> There is a problem attaching an email which has an attachment with an '&' in 
> the file name. Could this be your problem?
> 
> 
> Rob
> 
> "Tyler Baranowsky" wrote:
> 
> > when tracking a pdf file in CRM we get an error saying that we can not track 
> > it. the files are small so it is not an issue with them being to big. we can 
> > track other types of attachments with no problem. in the event viewer we get 
> > an error with the event ID: 5983. i did a google on it and find a solution 
> > for the old 3.0 version(which was to update to a later 3.0 version). we are 
> > on 4.0 with the latest updates.
> > thanks for your help
0
6/11/2008 9:58:01 PM
Hi, i'm having the same problem. Where i can find the hotfix?. Regards

"Tyler Baranowsky" wrote:

> yes that was it and we have the hotfix for it.
> 
> thanks
> 
> "Rob Mottram" wrote:
> 
> > Hi,
> > 
> > There is a problem attaching an email which has an attachment with an '&' in 
> > the file name. Could this be your problem?
> > 
> > 
> > Rob
> > 
> > "Tyler Baranowsky" wrote:
> > 
> > > when tracking a pdf file in CRM we get an error saying that we can not track 
> > > it. the files are small so it is not an issue with them being to big. we can 
> > > track other types of attachments with no problem. in the event viewer we get 
> > > an error with the event ID: 5983. i did a google on it and find a solution 
> > > for the old 3.0 version(which was to update to a later 3.0 version). we are 
> > > on 4.0 with the latest updates.
> > > thanks for your help
0
Rodriguez (4)
6/20/2008 1:54:03 PM
Reply:

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