Not able to send email directly from CRM...

Using MS CRM 3.0 on SQL 2005.
Email Router is installed on Exchange Server 2003.

When I send an email from CRM, it goes to History record with Email ID
however it is not actually transmitted to the recipient.

We can however send the email through Outlook and track the email to

Can anyone give a clue why we are not able to send email directly from
CRM interface.

We must be missing something.

3/28/2006 12:20:07 PM
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Can someone please help me in resolving this issue?
We are not able to send email from CRM.

3/30/2006 10:55:10 PM
did you configure your SMTP settings when you did the crm install?

Has email never worked or has it just stopped working recently?
John O'Donnell
Microsoft CRM MVP

"ExSlx" <> wrote in message
> Can someone please help me in resolving this issue?
> We are not able to send email from CRM.
> Tia

3/31/2006 4:16:55 AM
I joined this company recently and I am also new to MS CRM.
CRM was installed by someone else who is no longer with this company.
I think it has never worked before. We can track email from Outlook
however we are not able to send email from CRM. When I send an email
from CRM, it does not give any error message and simply goes to the
History as a completed activity. But email is not transmitted to the

How do I configure SMTP now? I will appreciate your help.

4/3/2006 11:26:04 PM

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