Many receipients not receiving emails out of CRM

We have sent emails to 1500 contacts using direct email and quick campaigns 
over the last couple weeks.  CRM shows them as sent.  No errors.  However, 
MANY, MANY receipients are saying they never received these emails. 

I sent a single person an email out of CRM and they never received it, even 
though it shows in CRM as sent.  

If I manually send an email to the same person from Outlook, the person 
receives it.  This is not a blacklist issue.  It is also not an issue with 
email content as I've used the same content that is not received when sent 
from CRM but is received when sent out of Outlook.  

What is going on with CRM?  We are on version 4.  Did not have these many 
issues with emails on version 3. 

How can we verify that an email sent out of CRM is received?  
0
Luvsql (265)
2/9/2010 5:04:02 PM
crm 35858 articles. 1 followers. Follow

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What method are you using to send direct emails from CRM: forwarding via the 
email router and an SMTP server, or via the user's Outlook mailbox?

If you are using the CRM email router and an SMTP server, then the issue 
could easily be a blacklist or spam issue. Your SMTP server might not be in 
the same domain as the email sender domain, the reply to address might not 
match the sender address, and lots of other reasons might be preventing 
delivery. Professional email marketing service providers spend millions of 
dollars getting this right because it's tricky stuff.

Have you tried sending direct email to a test email account outside your 
domain (a Hotmail or Gmail account, for example).

Regards,
-- 
Neil Benson, Customery -- UK online community for CRM customers and partners
http://www.customery.co.uk
http://twitter.com/neilabenson
http://uk.linkedin.com/in/neilbenson


"Luvsql" wrote:

> We have sent emails to 1500 contacts using direct email and quick campaigns 
> over the last couple weeks.  CRM shows them as sent.  No errors.  However, 
> MANY, MANY receipients are saying they never received these emails. 
> 
> I sent a single person an email out of CRM and they never received it, even 
> though it shows in CRM as sent.  
> 
> If I manually send an email to the same person from Outlook, the person 
> receives it.  This is not a blacklist issue.  It is also not an issue with 
> email content as I've used the same content that is not received when sent 
> from CRM but is received when sent out of Outlook.  
> 
> What is going on with CRM?  We are on version 4.  Did not have these many 
> issues with emails on version 3. 
> 
> How can we verify that an email sent out of CRM is received?  
0
NeilBenson (62)
2/11/2010 10:54:01 AM
Reply:

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