How to see incoming emails within CRM?

Hi all,

where can I read how to setup CRM so we can see incoming emails for a given
accounts (ex, support@..) in a queue?

We have already configured a queue and can send mails OUT of CRM.

Regards,

 0
Utf
8/2/2005 12:15:02 PM
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Assuming you have set up the queue (creating a disabled user account in
queue via the business unit settings > queue > New Queue), then you should be
able to see the queue in the Workplace module of CRM. Detailed step-by-step
instructions for seting up queues is in the Implementation Guide that you
will find on the CRM installation CDs.
--
Matt Wittemann
http://icu-mscrm.blogspot.com

> Hi all,
>
> where can I read how to setup CRM so we can see incoming emails for a given
> accounts (ex, support@..) in a queue?
>
> We have already configured a queue and can send mails OUT of CRM.
>
> Regards,

 0
Utf
8/2/2005 12:36:05 PM
Hi Matt,

I have created a queue user in Exchange according to manual.
Still mesages sent to this user do not appear in CRM queue.

What may be the reason for this?

thanks,

"MattNC" wrote:

> Assuming you have set up the queue (creating a disabled user account in
> queue via the business unit settings > queue > New Queue), then you should be
> able to see the queue in the Workplace module of CRM. Detailed step-by-step
> instructions for seting up queues is in the Implementation Guide that you
> will find on the CRM installation CDs.
> --
> Matt Wittemann
> http://icu-mscrm.blogspot.com
>
>
>
> > Hi all,
> >
> > where can I read how to setup CRM so we can see incoming emails for a given
> > accounts (ex, support@..) in a queue?
> >
> > We have already configured a queue and can send mails OUT of CRM.
> >
> > Regards,

 0
Utf
8/4/2005 11:21:04 AM
Have you installed the CRM Exchange Router?
--
Matt Wittemann
http://icu-mscrm.blogspot.com

> Hi Matt,
>
> I have created a queue user in Exchange according to manual.
> Still mesages sent to this user do not appear in CRM queue.
>
> What may be the reason for this?
>
> thanks,
>
> "MattNC" wrote:
>
> > Assuming you have set up the queue (creating a disabled user account in
> > Active Directory, added CRMEmailEnabled custom attribute, etc., and added the
> > queue via the business unit settings > queue > New Queue), then you should be
> > able to see the queue in the Workplace module of CRM. Detailed step-by-step
> > instructions for seting up queues is in the Implementation Guide that you
> > will find on the CRM installation CDs.
> > --
> > Matt Wittemann
> > http://icu-mscrm.blogspot.com
> >
> >
> >
> > > Hi all,
> > >
> > > where can I read how to setup CRM so we can see incoming emails for a given
> > > accounts (ex, support@..) in a queue?
> > >
> > > We have already configured a queue and can send mails OUT of CRM.
> > >
> > > Regards,

 0
Utf
8/4/2005 11:55:06 AM
Matt, not sure.

At the moment mesages can be sent out of CRM. Does this mean that router was
installed?

Regards,

"MattNC" wrote:

> Have you installed the CRM Exchange Router?
> --
> Matt Wittemann
> http://icu-mscrm.blogspot.com
>
>
>
> > Hi Matt,
> >
> > I have created a queue user in Exchange according to manual.
> > Still mesages sent to this user do not appear in CRM queue.
> >
> > What may be the reason for this?
> >
> > thanks,
> >
> > "MattNC" wrote:
> >
> > > Assuming you have set up the queue (creating a disabled user account in
> > > Active Directory, added CRMEmailEnabled custom attribute, etc., and added the
> > > queue via the business unit settings > queue > New Queue), then you should be
> > > able to see the queue in the Workplace module of CRM. Detailed step-by-step
> > > instructions for seting up queues is in the Implementation Guide that you
> > > will find on the CRM installation CDs.
> > > --
> > > Matt Wittemann
> > > http://icu-mscrm.blogspot.com
> > >
> > >
> > > "Vadim Bogdanov" wrote:
> > >
> > > > Hi all,
> > > >
> > > > where can I read how to setup CRM so we can see incoming emails for a given
> > > > accounts (ex, support@..) in a queue?
> > > >
> > > > We have already configured a queue and can send mails OUT of CRM.
> > > >
> > > > Regards,

 0
Utf
8/4/2005 1:11:04 PM
This would indicate that the Exchange router has been installed. Is the user
account disabled in Active Directory? It needs to be in order to redirect
email to the queue.
--
Matt Wittemann
http://icu-mscrm.blogspot.com

> Matt, not sure.
>
> At the moment mesages can be sent out of CRM. Does this mean that router was
> installed?
>
> Regards,
>
> "MattNC" wrote:
>
> > Have you installed the CRM Exchange Router?
> > --
> > Matt Wittemann
> > http://icu-mscrm.blogspot.com
> >
> >
> >
> > > Hi Matt,
> > >
> > > I have created a queue user in Exchange according to manual.
> > > Still mesages sent to this user do not appear in CRM queue.
> > >
> > > What may be the reason for this?
> > >
> > > thanks,
> > >
> > > "MattNC" wrote:
> > >
> > > > Assuming you have set up the queue (creating a disabled user account in
> > > > Active Directory, added CRMEmailEnabled custom attribute, etc., and added the
> > > > queue via the business unit settings > queue > New Queue), then you should be
> > > > able to see the queue in the Workplace module of CRM. Detailed step-by-step
> > > > instructions for seting up queues is in the Implementation Guide that you
> > > > will find on the CRM installation CDs.
> > > > --
> > > > Matt Wittemann
> > > > http://icu-mscrm.blogspot.com
> > > >
> > > >
> > > > "Vadim Bogdanov" wrote:
> > > >
> > > > > Hi all,
> > > > >
> > > > > where can I read how to setup CRM so we can see incoming emails for a given
> > > > > accounts (ex, support@..) in a queue?
> > > > >
> > > > > We have already configured a queue and can send mails OUT of CRM.
> > > > >
> > > > > Regards,
> > > > > Vadim

 0
Utf
8/4/2005 1:36:10 PM
Hi Matt,

yes the account is desabled in AD.

I send email to this account and neither get any error replies nor any
errors in event log.
Still emails are not shown under queue in CRM.

Should queue NAME be tha same as AD account name?

Regards,

"MattNC" wrote:

> This would indicate that the Exchange router has been installed. Is the user
> account disabled in Active Directory? It needs to be in order to redirect
> email to the queue.
> --
> Matt Wittemann
> http://icu-mscrm.blogspot.com
>
>
>
> > Matt, not sure.
> >
> > At the moment mesages can be sent out of CRM. Does this mean that router was
> > installed?
> >
> > Regards,
> >
> > "MattNC" wrote:
> >
> > > Have you installed the CRM Exchange Router?
> > > --
> > > Matt Wittemann
> > > http://icu-mscrm.blogspot.com
> > >
> > >
> > > "Vadim Bogdanov" wrote:
> > >
> > > > Hi Matt,
> > > >
> > > > I have created a queue user in Exchange according to manual.
> > > > Still mesages sent to this user do not appear in CRM queue.
> > > >
> > > > What may be the reason for this?
> > > >
> > > > thanks,
> > > >
> > > > "MattNC" wrote:
> > > >
> > > > > Assuming you have set up the queue (creating a disabled user account in
> > > > > Active Directory, added CRMEmailEnabled custom attribute, etc., and added the
> > > > > queue via the business unit settings > queue > New Queue), then you should be
> > > > > able to see the queue in the Workplace module of CRM. Detailed step-by-step
> > > > > instructions for seting up queues is in the Implementation Guide that you
> > > > > will find on the CRM installation CDs.
> > > > > --
> > > > > Matt Wittemann
> > > > > http://icu-mscrm.blogspot.com
> > > > >
> > > > >
> > > > > "Vadim Bogdanov" wrote:
> > > > >
> > > > > > Hi all,
> > > > > >
> > > > > > where can I read how to setup CRM so we can see incoming emails for a given
> > > > > > accounts (ex, support@..) in a queue?
> > > > > >
> > > > > > We have already configured a queue and can send mails OUT of CRM.
> > > > > >
> > > > > > Regards,
> > > > > > Vadim

 0
Utf
8/4/2005 1:51:05 PM
I'm not sure if it's critical that the name of the queue match the AD name,
but all the queue I've ever created were. I think the main thing would be to
make sure the email address is correct in the queue settings as well.
--
Matt Wittemann
http://icu-mscrm.blogspot.com

> Hi Matt,
>
> yes the account is desabled in AD.
>
> I send email to this account and neither get any error replies nor any
> errors in event log.
> Still emails are not shown under queue in CRM.
>
> Should queue NAME be tha same as AD account name?
>
> Regards,
>
>
> "MattNC" wrote:
>
> > This would indicate that the Exchange router has been installed. Is the user
> > account disabled in Active Directory? It needs to be in order to redirect
> > email to the queue.
> > --
> > Matt Wittemann
> > http://icu-mscrm.blogspot.com
> >
> >
> >
> > > Matt, not sure.
> > >
> > > At the moment mesages can be sent out of CRM. Does this mean that router was
> > > installed?
> > >
> > > Regards,
> > >
> > > "MattNC" wrote:
> > >
> > > > Have you installed the CRM Exchange Router?
> > > > --
> > > > Matt Wittemann
> > > > http://icu-mscrm.blogspot.com
> > > >
> > > >
> > > > "Vadim Bogdanov" wrote:
> > > >
> > > > > Hi Matt,
> > > > >
> > > > > I have created a queue user in Exchange according to manual.
> > > > > Still mesages sent to this user do not appear in CRM queue.
> > > > >
> > > > > What may be the reason for this?
> > > > >
> > > > > thanks,
> > > > > Vadim
> > > > >
> > > > > "MattNC" wrote:
> > > > >
> > > > > > Assuming you have set up the queue (creating a disabled user account in
> > > > > > Active Directory, added CRMEmailEnabled custom attribute, etc., and added the
> > > > > > queue via the business unit settings > queue > New Queue), then you should be
> > > > > > able to see the queue in the Workplace module of CRM. Detailed step-by-step
> > > > > > instructions for seting up queues is in the Implementation Guide that you
> > > > > > will find on the CRM installation CDs.
> > > > > > --
> > > > > > Matt Wittemann
> > > > > > http://icu-mscrm.blogspot.com
> > > > > >
> > > > > >
> > > > > > "Vadim Bogdanov" wrote:
> > > > > >
> > > > > > > Hi all,
> > > > > > >
> > > > > > > where can I read how to setup CRM so we can see incoming emails for a given
> > > > > > > accounts (ex, support@..) in a queue?
> > > > > > >
> > > > > > > We have already configured a queue and can send mails OUT of CRM.
> > > > > > >
> > > > > > > Regards,
> > > > > > > Vadim

 0
Utf
8/4/2005 2:09:01 PM
I have renamed the queue to Support (the same as email alias) and it still
does not work.

I wonder do the emails have to appear in CRM immediately?

Also, it there any way to trace CRM queue emails? At thew moment there are
no log errors , but emails are not in CRM queue

Regards,

"MattNC" wrote:

> I'm not sure if it's critical that the name of the queue match the AD name,
> but all the queue I've ever created were. I think the main thing would be to
> make sure the email address is correct in the queue settings as well.
> --
> Matt Wittemann
> http://icu-mscrm.blogspot.com
>
>
>
> > Hi Matt,
> >
> > yes the account is desabled in AD.
> >
> > I send email to this account and neither get any error replies nor any
> > errors in event log.
> > Still emails are not shown under queue in CRM.
> >
> > Should queue NAME be tha same as AD account name?
> >
> > Regards,
> >
> >
> > "MattNC" wrote:
> >
> > > This would indicate that the Exchange router has been installed. Is the user
> > > account disabled in Active Directory? It needs to be in order to redirect
> > > email to the queue.
> > > --
> > > Matt Wittemann
> > > http://icu-mscrm.blogspot.com
> > >
> > >
> > > "Vadim Bogdanov" wrote:
> > >
> > > > Matt, not sure.
> > > >
> > > > At the moment mesages can be sent out of CRM. Does this mean that router was
> > > > installed?
> > > >
> > > > Regards,
> > > >
> > > > "MattNC" wrote:
> > > >
> > > > > Have you installed the CRM Exchange Router?
> > > > > --
> > > > > Matt Wittemann
> > > > > http://icu-mscrm.blogspot.com
> > > > >
> > > > >
> > > > > "Vadim Bogdanov" wrote:
> > > > >
> > > > > > Hi Matt,
> > > > > >
> > > > > > I have created a queue user in Exchange according to manual.
> > > > > > Still mesages sent to this user do not appear in CRM queue.
> > > > > >
> > > > > > What may be the reason for this?
> > > > > >
> > > > > > thanks,
> > > > > > Vadim
> > > > > >
> > > > > > "MattNC" wrote:
> > > > > >
> > > > > > > Assuming you have set up the queue (creating a disabled user account in
> > > > > > > Active Directory, added CRMEmailEnabled custom attribute, etc., and added the
> > > > > > > queue via the business unit settings > queue > New Queue), then you should be
> > > > > > > able to see the queue in the Workplace module of CRM. Detailed step-by-step
> > > > > > > instructions for seting up queues is in the Implementation Guide that you
> > > > > > > will find on the CRM installation CDs.
> > > > > > > --
> > > > > > > Matt Wittemann
> > > > > > > http://icu-mscrm.blogspot.com
> > > > > > >
> > > > > > >
> > > > > > > "Vadim Bogdanov" wrote:
> > > > > > >
> > > > > > > > Hi all,
> > > > > > > >
> > > > > > > > where can I read how to setup CRM so we can see incoming emails for a given
> > > > > > > > accounts (ex, support@..) in a queue?
> > > > > > > >
> > > > > > > > We have already configured a queue and can send mails OUT of CRM.
> > > > > > > >
> > > > > > > > Regards,
> > > > > > > > Vadim

 0
Utf
8/4/2005 2:52:07 PM
Are you sending test messages to the queue from the Internet. (they will not
be delivered to the queue from internal email addresses unless you have a
different SMTP sub domain for CRM)

Is the Exchange Server with CRM router the first Exchange Server in your
organisation to receive inbound SMTP email? ie is it the point of entry to
the Exchange Organisation?

news:1884B15C-6837-4C90-992C-E3B25B0FD38A@microsoft.com...
>I have renamed the queue to Support (the same as email alias) and it still
> does not work.
>
> I wonder do the emails have to appear in CRM immediately?
>
> Also, it there any way to trace CRM queue emails? At thew moment there are
> no log errors , but emails are not in CRM queue
>
> Regards,
>
> "MattNC" wrote:
>
>> I'm not sure if it's critical that the name of the queue match the AD
>> name,
>> but all the queue I've ever created were. I think the main thing would be
>> to
>> make sure the email address is correct in the queue settings as well.
>> --
>> Matt Wittemann
>> http://icu-mscrm.blogspot.com
>>
>>
>>
>> > Hi Matt,
>> >
>> > yes the account is desabled in AD.
>> >
>> > I send email to this account and neither get any error replies nor any
>> > errors in event log.
>> > Still emails are not shown under queue in CRM.
>> >
>> > Should queue NAME be tha same as AD account name?
>> >
>> > Regards,
>> >
>> >
>> > "MattNC" wrote:
>> >
>> > > This would indicate that the Exchange router has been installed. Is
>> > > the user
>> > > account disabled in Active Directory? It needs to be in order to
>> > > redirect
>> > > email to the queue.
>> > > --
>> > > Matt Wittemann
>> > > http://icu-mscrm.blogspot.com
>> > >
>> > >
>> > > "Vadim Bogdanov" wrote:
>> > >
>> > > > Matt, not sure.
>> > > >
>> > > > At the moment mesages can be sent out of CRM. Does this mean that
>> > > > router was
>> > > > installed?
>> > > >
>> > > > Regards,
>> > > >
>> > > > "MattNC" wrote:
>> > > >
>> > > > > Have you installed the CRM Exchange Router?
>> > > > > --
>> > > > > Matt Wittemann
>> > > > > http://icu-mscrm.blogspot.com
>> > > > >
>> > > > >
>> > > > > "Vadim Bogdanov" wrote:
>> > > > >
>> > > > > > Hi Matt,
>> > > > > >
>> > > > > > I have created a queue user in Exchange according to manual.
>> > > > > > Still mesages sent to this user do not appear in CRM queue.
>> > > > > >
>> > > > > > What may be the reason for this?
>> > > > > >
>> > > > > > thanks,
>> > > > > > Vadim
>> > > > > >
>> > > > > > "MattNC" wrote:
>> > > > > >
>> > > > > > > Assuming you have set up the queue (creating a disabled user
>> > > > > > > account in
>> > > > > > > Active Directory, added CRMEmailEnabled custom attribute,
>> > > > > > > etc., and added the
>> > > > > > > queue via the business unit settings > queue > New Queue),
>> > > > > > > then you should be
>> > > > > > > able to see the queue in the Workplace module of CRM.
>> > > > > > > Detailed step-by-step
>> > > > > > > instructions for seting up queues is in the Implementation
>> > > > > > > Guide that you
>> > > > > > > will find on the CRM installation CDs.
>> > > > > > > --
>> > > > > > > Matt Wittemann
>> > > > > > > http://icu-mscrm.blogspot.com
>> > > > > > >
>> > > > > > >
>> > > > > > > "Vadim Bogdanov" wrote:
>> > > > > > >
>> > > > > > > > Hi all,
>> > > > > > > >
>> > > > > > > > where can I read how to setup CRM so we can see incoming
>> > > > > > > > emails for a given
>> > > > > > > > accounts (ex, support@..) in a queue?
>> > > > > > > >
>> > > > > > > > We have already configured a queue and can send mails OUT
>> > > > > > > > of CRM.
>> > > > > > > >
>> > > > > > > > Regards,
>> > > > > > > > Vadim


 0
Peter
8/4/2005 3:21:54 PM
Peter,

yes, I send from internet.
Our Exchange server is one and the only we have.

Regards,

"Peter Lynch" wrote:

> Are you sending test messages to the queue from the Internet. (they will not
> be delivered to the queue from internal email addresses unless you have a
> different SMTP sub domain for CRM)
>
> Is the Exchange Server with CRM router the first Exchange Server in your
> organisation to receive inbound SMTP email? ie is it the point of entry to
> the Exchange Organisation?
>
> news:1884B15C-6837-4C90-992C-E3B25B0FD38A@microsoft.com...
> >I have renamed the queue to Support (the same as email alias) and it still
> > does not work.
> >
> > I wonder do the emails have to appear in CRM immediately?
> >
> > Also, it there any way to trace CRM queue emails? At thew moment there are
> > no log errors , but emails are not in CRM queue
> >
> > Regards,
> >
> > "MattNC" wrote:
> >
> >> I'm not sure if it's critical that the name of the queue match the AD
> >> name,
> >> but all the queue I've ever created were. I think the main thing would be
> >> to
> >> make sure the email address is correct in the queue settings as well.
> >> --
> >> Matt Wittemann
> >> http://icu-mscrm.blogspot.com
> >>
> >>
> >>
> >> > Hi Matt,
> >> >
> >> > yes the account is desabled in AD.
> >> >
> >> > I send email to this account and neither get any error replies nor any
> >> > errors in event log.
> >> > Still emails are not shown under queue in CRM.
> >> >
> >> > Should queue NAME be tha same as AD account name?
> >> >
> >> > Regards,
> >> >
> >> >
> >> > "MattNC" wrote:
> >> >
> >> > > This would indicate that the Exchange router has been installed. Is
> >> > > the user
> >> > > account disabled in Active Directory? It needs to be in order to
> >> > > redirect
> >> > > email to the queue.
> >> > > --
> >> > > Matt Wittemann
> >> > > http://icu-mscrm.blogspot.com
> >> > >
> >> > >
> >> > > "Vadim Bogdanov" wrote:
> >> > >
> >> > > > Matt, not sure.
> >> > > >
> >> > > > At the moment mesages can be sent out of CRM. Does this mean that
> >> > > > router was
> >> > > > installed?
> >> > > >
> >> > > > Regards,
> >> > > > Vadim
> >> > > >
> >> > > > "MattNC" wrote:
> >> > > >
> >> > > > > Have you installed the CRM Exchange Router?
> >> > > > > --
> >> > > > > Matt Wittemann
> >> > > > > http://icu-mscrm.blogspot.com
> >> > > > >
> >> > > > >
> >> > > > > "Vadim Bogdanov" wrote:
> >> > > > >
> >> > > > > > Hi Matt,
> >> > > > > >
> >> > > > > > I have created a queue user in Exchange according to manual.
> >> > > > > > Still mesages sent to this user do not appear in CRM queue.
> >> > > > > >
> >> > > > > > What may be the reason for this?
> >> > > > > >
> >> > > > > > thanks,
> >> > > > > > Vadim
> >> > > > > >
> >> > > > > > "MattNC" wrote:
> >> > > > > >
> >> > > > > > > Assuming you have set up the queue (creating a disabled user
> >> > > > > > > account in
> >> > > > > > > Active Directory, added CRMEmailEnabled custom attribute,
> >> > > > > > > etc., and added the
> >> > > > > > > queue via the business unit settings > queue > New Queue),
> >> > > > > > > then you should be
> >> > > > > > > able to see the queue in the Workplace module of CRM.
> >> > > > > > > Detailed step-by-step
> >> > > > > > > instructions for seting up queues is in the Implementation
> >> > > > > > > Guide that you
> >> > > > > > > will find on the CRM installation CDs.
> >> > > > > > > --
> >> > > > > > > Matt Wittemann
> >> > > > > > > http://icu-mscrm.blogspot.com
> >> > > > > > >
> >> > > > > > >
> >> > > > > > > "Vadim Bogdanov" wrote:
> >> > > > > > >
> >> > > > > > > > Hi all,
> >> > > > > > > >
> >> > > > > > > > where can I read how to setup CRM so we can see incoming
> >> > > > > > > > emails for a given
> >> > > > > > > > accounts (ex, support@..) in a queue?
> >> > > > > > > >
> >> > > > > > > > We have already configured a queue and can send mails OUT
> >> > > > > > > > of CRM.
> >> > > > > > > >
> >> > > > > > > > Regards,
> >> > > > > > > > Vadim
>
>
>

 0
Utf
8/4/2005 4:04:03 PM
Maybe I can get some info from Message tracker center?

I have seen my test emails and traces for them but cannot understand whether
it is right or wrong.

Regards,

"Peter Lynch" wrote:

> Are you sending test messages to the queue from the Internet. (they will not
> be delivered to the queue from internal email addresses unless you have a
> different SMTP sub domain for CRM)
>
> Is the Exchange Server with CRM router the first Exchange Server in your
> organisation to receive inbound SMTP email? ie is it the point of entry to
> the Exchange Organisation?
>
> news:1884B15C-6837-4C90-992C-E3B25B0FD38A@microsoft.com...
> >I have renamed the queue to Support (the same as email alias) and it still
> > does not work.
> >
> > I wonder do the emails have to appear in CRM immediately?
> >
> > Also, it there any way to trace CRM queue emails? At thew moment there are
> > no log errors , but emails are not in CRM queue
> >
> > Regards,
> >
> > "MattNC" wrote:
> >
> >> I'm not sure if it's critical that the name of the queue match the AD
> >> name,
> >> but all the queue I've ever created were. I think the main thing would be
> >> to
> >> make sure the email address is correct in the queue settings as well.
> >> --
> >> Matt Wittemann
> >> http://icu-mscrm.blogspot.com
> >>
> >>
> >>
> >> > Hi Matt,
> >> >
> >> > yes the account is desabled in AD.
> >> >
> >> > I send email to this account and neither get any error replies nor any
> >> > errors in event log.
> >> > Still emails are not shown under queue in CRM.
> >> >
> >> > Should queue NAME be tha same as AD account name?
> >> >
> >> > Regards,
> >> >
> >> >
> >> > "MattNC" wrote:
> >> >
> >> > > This would indicate that the Exchange router has been installed. Is
> >> > > the user
> >> > > account disabled in Active Directory? It needs to be in order to
> >> > > redirect
> >> > > email to the queue.
> >> > > --
> >> > > Matt Wittemann
> >> > > http://icu-mscrm.blogspot.com
> >> > >
> >> > >
> >> > > "Vadim Bogdanov" wrote:
> >> > >
> >> > > > Matt, not sure.
> >> > > >
> >> > > > At the moment mesages can be sent out of CRM. Does this mean that
> >> > > > router was
> >> > > > installed?
> >> > > >
> >> > > > Regards,
> >> > > > Vadim
> >> > > >
> >> > > > "MattNC" wrote:
> >> > > >
> >> > > > > Have you installed the CRM Exchange Router?
> >> > > > > --
> >> > > > > Matt Wittemann
> >> > > > > http://icu-mscrm.blogspot.com
> >> > > > >
> >> > > > >
> >> > > > > "Vadim Bogdanov" wrote:
> >> > > > >
> >> > > > > > Hi Matt,
> >> > > > > >
> >> > > > > > I have created a queue user in Exchange according to manual.
> >> > > > > > Still mesages sent to this user do not appear in CRM queue.
> >> > > > > >
> >> > > > > > What may be the reason for this?
> >> > > > > >
> >> > > > > > thanks,
> >> > > > > > Vadim
> >> > > > > >
> >> > > > > > "MattNC" wrote:
> >> > > > > >
> >> > > > > > > Assuming you have set up the queue (creating a disabled user
> >> > > > > > > account in
> >> > > > > > > Active Directory, added CRMEmailEnabled custom attribute,
> >> > > > > > > etc., and added the
> >> > > > > > > queue via the business unit settings > queue > New Queue),
> >> > > > > > > then you should be
> >> > > > > > > able to see the queue in the Workplace module of CRM.
> >> > > > > > > Detailed step-by-step
> >> > > > > > > instructions for seting up queues is in the Implementation
> >> > > > > > > Guide that you
> >> > > > > > > will find on the CRM installation CDs.
> >> > > > > > > --
> >> > > > > > > Matt Wittemann
> >> > > > > > > http://icu-mscrm.blogspot.com
> >> > > > > > >
> >> > > > > > >
> >> > > > > > > "Vadim Bogdanov" wrote:
> >> > > > > > >
> >> > > > > > > > Hi all,
> >> > > > > > > >
> >> > > > > > > > where can I read how to setup CRM so we can see incoming
> >> > > > > > > > emails for a given
> >> > > > > > > > accounts (ex, support@..) in a queue?
> >> > > > > > > >
> >> > > > > > > > We have already configured a queue and can send mails OUT
> >> > > > > > > > of CRM.
> >> > > > > > > >
> >> > > > > > > > Regards,
> >> > > > > > > > Vadim
>
>
>

 0
Utf
8/4/2005 4:08:52 PM
Sorry, no more suggestions...

news:6611E2F2-FED5-45F3-9570-D1A460EFF911@microsoft.com...
> Maybe I can get some info from Message tracker center?
>
> I have seen my test emails and traces for them but cannot understand
> whether
> it is right or wrong.
>
> Regards,
>
> "Peter Lynch" wrote:
>
>> Are you sending test messages to the queue from the Internet. (they will
>> not
>> be delivered to the queue from internal email addresses unless you have a
>> different SMTP sub domain for CRM)
>>
>> Is the Exchange Server with CRM router the first Exchange Server in your
>> organisation to receive inbound SMTP email? ie is it the point of entry
>> to
>> the Exchange Organisation?
>>
>> message
>> news:1884B15C-6837-4C90-992C-E3B25B0FD38A@microsoft.com...
>> >I have renamed the queue to Support (the same as email alias) and it
>> >still
>> > does not work.
>> >
>> > I wonder do the emails have to appear in CRM immediately?
>> >
>> > Also, it there any way to trace CRM queue emails? At thew moment there
>> > are
>> > no log errors , but emails are not in CRM queue
>> >
>> > Regards,
>> >
>> > "MattNC" wrote:
>> >
>> >> I'm not sure if it's critical that the name of the queue match the AD
>> >> name,
>> >> but all the queue I've ever created were. I think the main thing would
>> >> be
>> >> to
>> >> make sure the email address is correct in the queue settings as well.
>> >> --
>> >> Matt Wittemann
>> >> http://icu-mscrm.blogspot.com
>> >>
>> >>
>> >>
>> >> > Hi Matt,
>> >> >
>> >> > yes the account is desabled in AD.
>> >> >
>> >> > I send email to this account and neither get any error replies nor
>> >> > any
>> >> > errors in event log.
>> >> > Still emails are not shown under queue in CRM.
>> >> >
>> >> > Should queue NAME be tha same as AD account name?
>> >> >
>> >> > Regards,
>> >> >
>> >> >
>> >> > "MattNC" wrote:
>> >> >
>> >> > > This would indicate that the Exchange router has been installed.
>> >> > > Is
>> >> > > the user
>> >> > > account disabled in Active Directory? It needs to be in order to
>> >> > > redirect
>> >> > > email to the queue.
>> >> > > --
>> >> > > Matt Wittemann
>> >> > > http://icu-mscrm.blogspot.com
>> >> > >
>> >> > >
>> >> > > "Vadim Bogdanov" wrote:
>> >> > >
>> >> > > > Matt, not sure.
>> >> > > >
>> >> > > > At the moment mesages can be sent out of CRM. Does this mean
>> >> > > > that
>> >> > > > router was
>> >> > > > installed?
>> >> > > >
>> >> > > > Regards,
>> >> > > > Vadim
>> >> > > >
>> >> > > > "MattNC" wrote:
>> >> > > >
>> >> > > > > Have you installed the CRM Exchange Router?
>> >> > > > > --
>> >> > > > > Matt Wittemann
>> >> > > > > http://icu-mscrm.blogspot.com
>> >> > > > >
>> >> > > > >
>> >> > > > > "Vadim Bogdanov" wrote:
>> >> > > > >
>> >> > > > > > Hi Matt,
>> >> > > > > >
>> >> > > > > > I have created a queue user in Exchange according to manual.
>> >> > > > > > Still mesages sent to this user do not appear in CRM queue.
>> >> > > > > >
>> >> > > > > > What may be the reason for this?
>> >> > > > > >
>> >> > > > > > thanks,
>> >> > > > > > Vadim
>> >> > > > > >
>> >> > > > > > "MattNC" wrote:
>> >> > > > > >
>> >> > > > > > > Assuming you have set up the queue (creating a disabled
>> >> > > > > > > user
>> >> > > > > > > account in
>> >> > > > > > > Active Directory, added CRMEmailEnabled custom attribute,
>> >> > > > > > > etc., and added the
>> >> > > > > > > queue via the business unit settings > queue > New Queue),
>> >> > > > > > > then you should be
>> >> > > > > > > able to see the queue in the Workplace module of CRM.
>> >> > > > > > > Detailed step-by-step
>> >> > > > > > > instructions for seting up queues is in the Implementation
>> >> > > > > > > Guide that you
>> >> > > > > > > will find on the CRM installation CDs.
>> >> > > > > > > --
>> >> > > > > > > Matt Wittemann
>> >> > > > > > > http://icu-mscrm.blogspot.com
>> >> > > > > > >
>> >> > > > > > >
>> >> > > > > > > "Vadim Bogdanov" wrote:
>> >> > > > > > >
>> >> > > > > > > > Hi all,
>> >> > > > > > > >
>> >> > > > > > > > where can I read how to setup CRM so we can see incoming
>> >> > > > > > > > emails for a given
>> >> > > > > > > > accounts (ex, support@..) in a queue?
>> >> > > > > > > >
>> >> > > > > > > > We have already configured a queue and can send mails
>> >> > > > > > > > OUT
>> >> > > > > > > > of CRM.
>> >> > > > > > > >
>> >> > > > > > > > Regards,
>> >> > > > > > > > Vadim
>>
>>
>>


 0
Peter
8/4/2005 4:59:46 PM
Vadim,

Did you resolve this issue?  Can all of the CRM users receive the messages,
but not the CRM queues?  Can you send from the Queue user but not receive?
Please let me know if you resolved the issue, as I am facing the same problem
here now.

> Hi all,
>
> where can I read how to setup CRM so we can see incoming emails for a given
> accounts (ex, support@..) in a queue?
>
> We have already configured a queue and can send mails OUT of CRM.
>
> Regards,

 0
Utf
10/29/2005 1:23:01 AM
Hi,

Can you please advise if / how this problem was resolved for you?
We are implementing CRM 3, and have the same issue. We can mail out of CRM
ok, but not receive the emails into the queue. We can see the mail in
Exchange.

We disabled the AD user after running the rules deployment wizard as advised
followed.

"RMONTJH" wrote:

>
> Did you resolve this issue?  Can all of the CRM users receive the messages,
> but not the CRM queues?  Can you send from the Queue user but not receive?
> Please let me know if you resolved the issue, as I am facing the same problem
> here now.
>
>
> > Hi all,
> >
> > where can I read how to setup CRM so we can see incoming emails for a given
> > accounts (ex, support@..) in a queue?
> >
> > We have already configured a queue and can send mails OUT of CRM.
> >
> > Regards,

 0
Utf
1/18/2006 1:02:02 PM
look on the exchange server in the event logs just after an email is
received and tell us what message appear relating to the router

=======================
John O'Donnell
Microsoft CRM MVP
http://codegallery.gotdotnet.com/crm

news:A6198ABA-E612-479D-8937-81091E0BCCFF@microsoft.com...
> Hi,
>
> Can you please advise if / how this problem was resolved for you?
> We are implementing CRM 3, and have the same issue. We can mail out of CRM
> ok, but not receive the emails into the queue. We can see the mail in
> Exchange.
>
> We disabled the AD user after running the rules deployment wizard as
> followed.
>
>
>
> "RMONTJH" wrote:
>
>>
>> Did you resolve this issue?  Can all of the CRM users receive the
>> messages,
>> but not the CRM queues?  Can you send from the Queue user but not
>> Please let me know if you resolved the issue, as I am facing the same
>> problem
>> here now.
>>
>>
>> > Hi all,
>> >
>> > where can I read how to setup CRM so we can see incoming emails for a
>> > given
>> > accounts (ex, support@..) in a queue?
>> >
>> > We have already configured a queue and can send mails OUT of CRM.
>> >
>> > Regards,


 0
John
1/21/2006 5:58:52 AM
Hi John,
Sorry to jump in. We are having the same problem as Vadim.
I've attached a log entry from Eventvwr. I'm not sure if it helps:

Event Type:	Warning
Event Source:	MSCRMExRouterService
Event Category:	None
Event ID:	0
Date:		07/02/2006
Time:		12:58:29
User:		N/A
Message: [Subject:'FW: test 1002' From:'' To:'"crmmail@oneshop.com"
<crmmail@oneshop.com>' CC:''] in mailbox:
[CRMServerUrl:'http://OSHOP-SBS:5555/' EmailServer:'OSHOP-SBS'
EmailAccount:'CRMMail' ForceReDelivery:'False'] was determined to have none
of its recipients match a Microsoft CRM user or queue.

cheers,
Ally

"John O'Donnell" wrote:

> look on the exchange server in the event logs just after an email is
> received and tell us what message appear relating to the router
>
>
> =======================
> John O'Donnell
> Microsoft CRM MVP
> http://codegallery.gotdotnet.com/crm
>
>
>
>
> news:A6198ABA-E612-479D-8937-81091E0BCCFF@microsoft.com...
> > Hi,
> >
> > Can you please advise if / how this problem was resolved for you?
> > We are implementing CRM 3, and have the same issue. We can mail out of CRM
> > ok, but not receive the emails into the queue. We can see the mail in
> > Exchange.
> >
> > We disabled the AD user after running the rules deployment wizard as
> > followed.
> >
> >
> >
> > "RMONTJH" wrote:
> >
> >>
> >> Did you resolve this issue?  Can all of the CRM users receive the
> >> messages,
> >> but not the CRM queues?  Can you send from the Queue user but not
> >> Please let me know if you resolved the issue, as I am facing the same
> >> problem
> >> here now.
> >>
> >>
> >> > Hi all,
> >> >
> >> > where can I read how to setup CRM so we can see incoming emails for a
> >> > given
> >> > accounts (ex, support@..) in a queue?
> >> >
> >> > We have already configured a queue and can send mails OUT of CRM.
> >> >
> >> > Regards,
>
>
>

 0
Utf
2/7/2006 1:16:28 PM
Guys, came across this today when i was playing with our test install. But i
was struggling to get my 'support' queue to pick up e mails,Go to Active
directory users and computers and the disabled CRM mailbox user account which
you have created (mine is called support@blah) the install and config docs
say to change the Custom Attributes in the exchange advanced tab and add
'Microsoft CRMMailEnabled' to the 1st attribute. playing with it today and i
took out the 'microsoft' bit and just left it CRMMailEnabled. Then i added
this to the the other users mailboxes custom attributes within AD and my CRM
queue which i created started to populate. this seems wierd because external
users won't have this attribute congifured so how will external internet
users get stuff onto your 'support' queue??

"Ally" wrote:

> Hi John,
> Sorry to jump in. We are having the same problem as Vadim.
> I've attached a log entry from Eventvwr. I'm not sure if it helps:
>
> Event Type:	Warning
> Event Source:	MSCRMExRouterService
> Event Category:	None
> Event ID:	0
> Date:		07/02/2006
> Time:		12:58:29
> User:		N/A
> Message: [Subject:'FW: test 1002' From:'' To:'"crmmail@oneshop.com"
> <crmmail@oneshop.com>' CC:''] in mailbox:
> [CRMServerUrl:'http://OSHOP-SBS:5555/' EmailServer:'OSHOP-SBS'
> EmailAccount:'CRMMail' ForceReDelivery:'False'] was determined to have none
> of its recipients match a Microsoft CRM user or queue.
>
> cheers,
> Ally
>
> "John O'Donnell" wrote:
>
> > look on the exchange server in the event logs just after an email is
> > received and tell us what message appear relating to the router
> >
> >
> > =======================
> > John O'Donnell
> > Microsoft CRM MVP
> > http://codegallery.gotdotnet.com/crm
> >
> >
> >
> >
> > news:A6198ABA-E612-479D-8937-81091E0BCCFF@microsoft.com...
> > > Hi,
> > >
> > > Can you please advise if / how this problem was resolved for you?
> > > We are implementing CRM 3, and have the same issue. We can mail out of CRM
> > > ok, but not receive the emails into the queue. We can see the mail in
> > > Exchange.
> > >
> > > We disabled the AD user after running the rules deployment wizard as
> > > followed.
> > >
> > >
> > >
> > > "RMONTJH" wrote:
> > >
> > >>
> > >> Did you resolve this issue?  Can all of the CRM users receive the
> > >> messages,
> > >> but not the CRM queues?  Can you send from the Queue user but not
> > >> Please let me know if you resolved the issue, as I am facing the same
> > >> problem
> > >> here now.
> > >>
> > >> "Vadim Bogdanov" wrote:
> > >>
> > >> > Hi all,
> > >> >
> > >> > where can I read how to setup CRM so we can see incoming emails for a
> > >> > given
> > >> > accounts (ex, support@..) in a queue?
> > >> >
> > >> > We have already configured a queue and can send mails OUT of CRM.
> > >> >
> > >> > Regards,
> >
> >
> >

 0
Utf
2/9/2006 7:24:17 PM
We've tried all the settings that everyone has suggested and still can't get
the queue to work in the normal way - We have come up with a messy work
around (which probably won't suit most people though)
If you've followed the normal set-up instructions for creating a queue then
try the following.
1. Re-enable the queue user account in AD
2. Create a user in the crm system that corresponds to the AD account for
3. Give the user the same primary email address as the AD account and the
exisitng queue.
4. Try reducing the roles for the user to a minimum, we only tested it with
the CRM system Administrator role. Unfortunately the solution did not work
with Restricted Access Mode ticked - which would have helped with the
licensing issue I believe.

That's it.

Interestingly we found that when we opened the email that had now come into
the required queue that it was addressed to the queue and the new crm user.

cheers,
Ally

http://www.onestop.it

"smithy" wrote:

> Guys, came across this today when i was playing with our test install. But i
> was struggling to get my 'support' queue to pick up e mails,Go to Active
> directory users and computers and the disabled CRM mailbox user account which
> you have created (mine is called support@blah) the install and config docs
> say to change the Custom Attributes in the exchange advanced tab and add
> 'Microsoft CRMMailEnabled' to the 1st attribute. playing with it today and i
> took out the 'microsoft' bit and just left it CRMMailEnabled. Then i added
> this to the the other users mailboxes custom attributes within AD and my CRM
> queue which i created started to populate. this seems wierd because external
> users won't have this attribute congifured so how will external internet
> users get stuff onto your 'support' queue??
>
> "Ally" wrote:
>
> > Hi John,
> > Sorry to jump in. We are having the same problem as Vadim.
> > I've attached a log entry from Eventvwr. I'm not sure if it helps:
> >
> > Event Type:	Warning
> > Event Source:	MSCRMExRouterService
> > Event Category:	None
> > Event ID:	0
> > Date:		07/02/2006
> > Time:		12:58:29
> > User:		N/A
> > Message: [Subject:'FW: test 1002' From:'' To:'"crmmail@oneshop.com"
> > <crmmail@oneshop.com>' CC:''] in mailbox:
> > [CRMServerUrl:'http://OSHOP-SBS:5555/' EmailServer:'OSHOP-SBS'
> > EmailAccount:'CRMMail' ForceReDelivery:'False'] was determined to have none
> > of its recipients match a Microsoft CRM user or queue.
> >
> > cheers,
> > Ally
> >
> > "John O'Donnell" wrote:
> >
> > > look on the exchange server in the event logs just after an email is
> > > received and tell us what message appear relating to the router
> > >
> > >
> > > =======================
> > > John O'Donnell
> > > Microsoft CRM MVP
> > > http://codegallery.gotdotnet.com/crm
> > >
> > >
> > >
> > >
> > > news:A6198ABA-E612-479D-8937-81091E0BCCFF@microsoft.com...
> > > > Hi,
> > > >
> > > > Can you please advise if / how this problem was resolved for you?
> > > > We are implementing CRM 3, and have the same issue. We can mail out of CRM
> > > > ok, but not receive the emails into the queue. We can see the mail in
> > > > Exchange.
> > > >
> > > > We disabled the AD user after running the rules deployment wizard as
> > > > in previous posts. All other advise given to Vadim in this thread also
> > > > followed.
> > > >
> > > >
> > > >
> > > > "RMONTJH" wrote:
> > > >
> > > >>
> > > >> Did you resolve this issue?  Can all of the CRM users receive the
> > > >> messages,
> > > >> but not the CRM queues?  Can you send from the Queue user but not
> > > >> Please let me know if you resolved the issue, as I am facing the same
> > > >> problem
> > > >> here now.
> > > >>
> > > >> "Vadim Bogdanov" wrote:
> > > >>
> > > >> > Hi all,
> > > >> >
> > > >> > where can I read how to setup CRM so we can see incoming emails for a
> > > >> > given
> > > >> > accounts (ex, support@..) in a queue?
> > > >> >
> > > >> > We have already configured a queue and can send mails OUT of CRM.
> > > >> >
> > > >> > Regards,
> > > >> > Vadim
> > >
> > >
> > >

 0
Utf
2/10/2006 3:07:28 PM

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Hi, Although it runs sometimes the majority of the time the CRM client is causing Outlook to hang. It either prevents outlook from opening, prevents messages from being dispayed or Outlook freezes when try and send a message. As soon as the CRM client is removed all is okay. Is anyone using it for real?! What might be making it so unrelieable for us? Marcus -- MR ICT Ltd - http://www.mrict.co.uk a) Delete (disabling is not sufficient!!!) every Anti Virus software on this computer. b) Disable all further addins inside Outlook. Does it work now? If not, open a service request with M...

Query to Access : does'nt see tables
Office 2000 SP3 FR From Excel / MS Query, I want to read data in Access tables. I choose the mdb file and so MS Query displays this error message (translated) : "This data source does'nt have any visible table". Original in French : "Cette source de donn�es ne contient aucune table visible." I transfert my data to a new mdb file : it work's few times (!), then the error message appears again. How to resolve this problem ? Jacques. Gotcha ! MS Query does'nt accept a file name with 2 dot inside ! Example : MyFile.mdb --> Ok My.File.mdb --> "...

Is it possible to add attachment to email by default?
Is it possible to modify the Outlook Email Template? I know I can add a signature to all of my new emails, but I would like to add an attachment (a font file) to all of my emails. Could someone tell me if this is possible (and how to do it) tia Terry Holland You can save an e-mail as a template -- set it up like you want it (with attachment, recipients, etc.), then click File | Save As and save it somewhere on your hard drive as an Outlook Template File (.oft). You can pull that file up anytime you want to send a similarly formatted message. -- Jocelyn Fiorello MVP - Outlook *** ...

World Wide Calling! Unlimited Incoming Calls. #4
New virtual access anywhere technology lets you call anyone, anywhere in the world, from any phone! Access: http://pt.telextreme.com/743499/components/products_services/join.html ...

How to see my mail queue?
Hi there, I have a Exchange 2000 running on Windows 2000 server. Could you please tell me how to monitor my emails in my mail queue? I can't find a location on the Windows to see the mail queue status. Thanks in advance, Ross To view the mail queues follow these steps: 1. Open system manager, Navigate down to the following location Your organization --> Administrative groups --> Your Admin group --> Servers --> Your Server --> Protocols --> SMTP --> SMTP virtual server --> Queues You should then see all the smtp queues and monitor mail. thanks, J. ...

How do I convert a Publisher file so that it can be emailed?
What can I do to make a file I've created emailable? File is too large, dont have winzip, and it doesn't appear a Publisher file can be converted to a pdf. Patty, If you are using Publisher 2007 Microsoft has available an add-on pdf creating application. If you are using a version of Publisher earlier than 2007, or would like to be able to create pdf files of any and all other programs, a fee pdf creating program, primopdf version 4.1 is available at www.primopdf.com -- Don - PDF-XChange Pro�/PDF-XChange Viewer Pro� Vancouver, USA "Patty" <Patty@discussions.m...

email not going to a specific account type
Two days ago, my exchange server wuit sending mail to any juno or netzero accounts. when i open the Exchange System Manager, and highlight either of those accounts there is an error message at the bottom that says "An SMTP protocol error occurred. Any ideas? All other email is going out ok. We are not one Sorbs blacklist that I know of. -- Glenn MCP A+ Network Admin MBBC Glenn @ Maranatha <GlennMaranatha@discussions.microsoft.com> wrote: >Two days ago, my exchange server wuit sending mail to any juno or netzero >accounts. when i open the Exchange System Manager, and...

Scribe Migrate
I am planning to do a reinstall on our CRM server and have purchased Scribe (didn't come in till JUST now), and was planning to do this over the weekend. I have a test environment and want to try it here before I do this on our production. However this isn't as simple as I thought. I know, I know, read the manual, etc, etc etc. But its near critical that I get this production reinstalled, and I'd rather not work straight through a weekend just to learn this thing. Anways, can anyone give me the basic overview of this? Does this take hours just to create the migration setup? For s...

I see you
Well, not really, but I used Google Earth to zoom in on the Flatiron Building. You can get so close you can see the utilities on the roof, the hydrants on the street, the little parkish area across 5th Avenue, etc etc. Cool! Now tell me where your office is (like where is Peter's window, what floor and facing what street). Google Earth lets you zoom in all directions so I'll be able to turn the map to see that window. Silly I know but still a connection on some level. Pats looked good but not great last night. I didn't watch much more of the game. I'm not sold on ...