Fresh install, crystal issue.

During an install on an Enterprise server 03 SP1, I have run into DEP or Data 
Encription Protection.  This stops each of the crystal services upon install 
and therefor after the install we recieved the infamous crystal license 
error.  We checked and the APS service is not started and will not start no 
matter what we try.  Also there is three tables missing from the Crystal 
database: APS_IdNumbers2, APS_InfoObjects2 and APS_VersionInfo.
I am guessing that the missing tables is the reason the APS wont start, If I 
copied these three tables from another database would this work for getting 
the APS up and going so I can then perfrom an APS re-build???
Or is another install on the books......      I hope not :( but if it has to 
be done.

Any ideas or help greatly appreciated.

Regards,

Nathan
0
Utf
5/11/2005 6:51:02 AM
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Hi Nathan~

This is a known issue when installing CRM on a clean environment that has 
Windows Server 2003 with SP1 installed.  The install will fail when it 
tries to start the Crystal services.  You can just ignore and continue the 
setup successfully. Once the installation is complete you have two options 
to get the Crystal services to start.

You can do one of the following options as a workaround:

Option #1:

1. Click Start, click Run, type sysdm.cpl in the Open box, and then click 
OK.  
2. Click the Advanced tab, and then click Settings under Performance. 
3. Click the Data Execution Prevention tab, and then use one of the 
following procedures: 
         Click "Turn on DEP for essential Windows programs and services 
only" to select the OptIn policy. 
4.. Click OK two times.

This will allow you to be able to start the Crystal services.

Option #2:

1. Click Start, click Run, type sysdm.cpl in the Open box, and then click 
OK.  
2. Click the Advanced tab, and then click Settings under Performance. 
3. Click the Data Execution Prevention tab, and then use one of the 
following procedures: 
            Click "Turn on DEP for all programs and services except those I 
select to select the OptOut policy", and then click Add to add the programs 
that you do not want to use the DEP feature. 
4. Browse out to each Crystal.exe service file in C:\Program 
Files\Microsoft CRM\Crystal Decisions\Enterprise 9\win32_x86 and choose 
each of the 8 Crystal services one at a time. 
5. Click OK two times.

This will allow you to be able to start the Crystal services and would be 
the "more secure" option.

Warm Regards,

Shawn Nulph | Microsoft CRM | Microsoft Business Solutions

Microsoft Online Partner Support

When responding to posts, please "Reply to Group" via your newsreader so 
that others may learn and benefit from your issue.
=====================================================
Business-Critical Phone Support (BCPS) provides you with technical phone 
support at no charge during critical LAN outages or "business down" 
situations. This benefit is available 24 hours a day, 7 days a week to all 
Microsoft technology partners in the United States and Canada.

This and other support options are available here:
BCPS: 
https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469 
Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/

If you are outside the United States, please visit our International 
Support page: 
http://support.microsoft.com/default.aspx?scid=%2finternational.aspx. 
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights. 
You assume all risk for your use. � 2005 Microsoft Corporation. All rights 
reserved.
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\viewkind4\uc1\pard\f0\fs20 Hi Nathan~
\par 
\par This is a known issue when installing CRM on a clean environment that has Windows Server 2003 with SP1 installed.  The install will fail when it tries to start the Crystal services.  You can just ignore and continue the setup successfully. Once the installation is complete you have two options to get the Crystal services to start.
\par 
\par You can do one of the following options as a workaround:
\par 
\par Option #1:
\par 
\par 1. Click Start, click Run, type sysdm.cpl in the Open box, and then click OK.  
\par 2. Click the Advanced tab, and then click Settings under Performance. 
\par 3. Click the Data Execution Prevention tab, and then use one of the following procedures: 
\par          Click "Turn on DEP for essential Windows programs and services only" to select the OptIn policy. 
\par 4.. Click OK two times.
\par 
\par This will allow you to be able to start the Crystal services.
\par 
\par Option #2:
\par 
\par 1. Click Start, click Run, type sysdm.cpl in the Open box, and then click OK.  
\par 2. Click the Advanced tab, and then click Settings under Performance. 
\par 3. Click the Data Execution Prevention tab, and then use one of the following procedures: 
\par             Click "Turn on DEP for all programs and services except those I select to select the OptOut policy", and then click Add to add the programs that you do not want to use the DEP feature. 
\par 4. Browse out to each Crystal.exe service file in C:\\Program Files\\Microsoft CRM\\Crystal Decisions\\Enterprise 9\\win32_x86 and choose each of the 8 Crystal services one at a time. 
\par 5. Click OK two times.
\par 
\par This will allow you to be able to start the Crystal services and would be the "more secure" option.
\par 
\par Warm Regards,
\par 
\par Shawn Nulph | Microsoft CRM | Microsoft Business Solutions
\par 
\par Microsoft Online Partner Support
\par 
\par When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue.
\par =====================================================
\par Business-Critical Phone Support (BCPS) provides you with technical phone support at no charge during critical LAN outages or "business down" situations. This benefit is available 24 hours a day, 7 days a week to all Microsoft technology partners in the United States and Canada.
\par 
\par This and other support options are available here:
\par BCPS: https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469 
\par Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/
\par 
\par If you are outside the United States, please visit our International Support page: http://support.microsoft.com/default.aspx?scid=%2finternational.aspx. 
\par =====================================================
\par This posting is provided "AS IS" with no warranties, and confers no rights. You assume all risk for your use. \'a9 2005 Microsoft Corporation. All rights reserved.
\par 
\par }
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0
snulph
5/12/2005 4:55:02 PM
Shawn,

Thanks for the reply, I have tried both options and still the APS doesn't 
start.  I have replaced the missing tables with the ones from our database 
and still does not start.  Now that these tables are in there, I tried to 
re-build the crystal databse.  This still has an error.    Would it have not 
installed a part of Crystal, when the CRM install was completed, due to this 
DEP stopping the crystal services?? would there be somthing that is required 
that was not added due to the services not starting?

Thanks!
Nathan

"Shawn Nulph" wrote:

> Hi Nathan~
> 
> This is a known issue when installing CRM on a clean environment that has 
> Windows Server 2003 with SP1 installed.  The install will fail when it 
> tries to start the Crystal services.  You can just ignore and continue the 
> setup successfully. Once the installation is complete you have two options 
> to get the Crystal services to start.
> 
> You can do one of the following options as a workaround:
> 
> Option #1:
> 
> 1. Click Start, click Run, type sysdm.cpl in the Open box, and then click 
> OK.  
> 2. Click the Advanced tab, and then click Settings under Performance. 
> 3. Click the Data Execution Prevention tab, and then use one of the 
> following procedures: 
>          Click "Turn on DEP for essential Windows programs and services 
> only" to select the OptIn policy. 
> 4.. Click OK two times.
> 
> This will allow you to be able to start the Crystal services.
> 
> Option #2:
> 
> 1. Click Start, click Run, type sysdm.cpl in the Open box, and then click 
> OK.  
> 2. Click the Advanced tab, and then click Settings under Performance. 
> 3. Click the Data Execution Prevention tab, and then use one of the 
> following procedures: 
>             Click "Turn on DEP for all programs and services except those I 
> select to select the OptOut policy", and then click Add to add the programs 
> that you do not want to use the DEP feature. 
> 4. Browse out to each Crystal.exe service file in C:\Program 
> Files\Microsoft CRM\Crystal Decisions\Enterprise 9\win32_x86 and choose 
> each of the 8 Crystal services one at a time. 
> 5. Click OK two times.
> 
> This will allow you to be able to start the Crystal services and would be 
> the "more secure" option.
> 
> Warm Regards,
> 
> Shawn Nulph | Microsoft CRM | Microsoft Business Solutions
> 
> Microsoft Online Partner Support
> 
> When responding to posts, please "Reply to Group" via your newsreader so 
> that others may learn and benefit from your issue.
> =====================================================
> Business-Critical Phone Support (BCPS) provides you with technical phone 
> support at no charge during critical LAN outages or "business down" 
> situations. This benefit is available 24 hours a day, 7 days a week to all 
> Microsoft technology partners in the United States and Canada.
> 
> This and other support options are available here:
> BCPS: 
> https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469 
> Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/
> 
> If you are outside the United States, please visit our International 
> Support page: 
> http://support.microsoft.com/default.aspx?scid=%2finternational.aspx. 
> =====================================================
> This posting is provided "AS IS" with no warranties, and confers no rights. 
> You assume all risk for your use. © 2005 Microsoft Corporation. All rights 
> reserved
0
Utf
5/16/2005 4:00:03 AM
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Hi Nathan~

Ok, I just wanted to make sure that it wasn't a Windows 2003 SP1 DEP issue. 
If the tables that you specified were missing from the crystal database 
then you will need to rebuild the database. I have provided the 
instructions below to do this. This should correct the problem for you.

Before you follow these steps, perform a back up of any custom reports. The 
following steps will remove all reports from the database. Any custom 
reports must be saved into Microsoft CRM after the process is completed. 

1. A log file named addlicenskey.log exists in the Temp folder for the user 
who installed Microsoft CRM. This is typically located at c:\Documents and 
Settings\<Installing User>\Local Settings\Temp. Open this file to obtain 
the license key for this installation. You must have this key in step 
twelve. 

If you do not see this log file, see step 4 to obtain the license key from 
the APS_InfoObjects2 table under the ObjName column. 

Note: If you cannot see the Local Settings folder, enable hidden files and 
folders. Click FolderOptions on the Tools menu, click the View tab, and 
select the option Show hidden files and folders. 

2. Click Start, point to Programs, point to Microsoft SQL Server, and then 
click Enterprise Manager. 

3. Expand Microsoft SQL Servers, expand SQL Server Group, expand the 
instance of SQL Server, expand Databases, expand 
Organization_Name_CRMCRYSTAL, and select Tables. 

4. Find the APS_IdNumbers2 table. If the license key was not found in step 
one, open the APS_InfoObjects2 table in SQL Enterprise Manager. Right-click 
the APS_InfoObjects2 table, point to Open Table and select Return All Rows. 
Under the ObjName column the license key will exist in the following 
format: {00000-0000000-0000000}. Save this value in Notepad or another 
location that can be referenced later. This is the Crystal APS license key. 
Close the APS_InfoObjects2 table. 

Find the APS_IdNumbers2 and APS_InfoObjects2 tables. Right-click each table 
and then click Delete. Select to drop the tables when prompted. 

5. Click Start, point to Programs, point to Crystal Enterprise 9, and then 
click Crystal Configuration Manager (CCM). 

6. Right-click the Crystal APS Service and then click Stop. 

7. Right-click the Crystal APS Service and then click Properties. Select 
the Configuration tab on the Crystal APS Properties dialog box. You may 
receive the following error message: 
"Failed to retrieve cluster name for the database. Reason: Database Access 
Failure.." 
Click OK if this message appears. 

8. Click Specify. Select Recreate the current Data Sourceand click OK. 
Click Yes to confirm that you want to continue. 

9. Right-click the Crystal APS Service and then click Restart. Restart all 
the other Crystal services. 

Important: Wait one minute before the next step. 

10. Open a command prompt. Click Start, click Run, type cmd and then click 
OK. 

11. Type cd "c:\program files\microsoft crm\crystal decisions\enterprise 
9\win32_x86" and press enter. 

12. Type addlicensekey.js /License <license key identified in step 1> and 
press enter. 

13. The addlicensekey.log file will be recreated in the Temp folder of the 
current user, verify that this file exists. 

14. Restart the Crystal APS Service from the Crystal Configuration Manager 
(CCM). 

Important: Wait one minute before the next step. 

15. On the CCM click Enable/Disable Servers. 

16. Type Administrator as the User. Enter the correct APS Password (default 
is blank) and then click Connect. 

17. Click Enable All and then click OK. 

18. Publish the standard reports using the version 1.2 Crystal Report 
Toolkit. Visit the following Microsoft Business Solutions Web site to 
obtain the Toolkit: 

http://mbs.microsoft.com/downloads/customer/TK35006Report_Toolkit_12.zip 

There is a readme document included for instructions on how to use the 
Toolkit. 


Warm Regards,

Shawn Nulph | Microsoft CRM | Microsoft Business Solutions

Microsoft Online Partner Support

When responding to posts, please "Reply to Group" via your newsreader so 
that others may learn and benefit from your issue.
=====================================================
Business-Critical Phone Support (BCPS) provides you with technical phone 
support at no charge during critical LAN outages or "business down" 
situations. This benefit is available 24 hours a day, 7 days a week to all 
Microsoft technology partners in the United States and Canada.

This and other support options are available here:
BCPS: 
https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469 
Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/

If you are outside the United States, please visit our International 
Support page: 
http://support.microsoft.com/default.aspx?scid=%2finternational.aspx. 
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights. 
You assume all risk for your use. � 2005 Microsoft Corporation. All rights 
reserved.
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\viewkind4\uc1\pard\f0\fs20 Hi Nathan~
\par 
\par Ok, I just wanted to make sure that it wasn't a Windows 2003 SP1 DEP issue. If the tables that you specified were missing from the crystal database then you will need to rebuild the database. I have provided the instructions below to do this. This should correct the problem for you.
\par 
\par Before you follow these steps, perform a back up of any custom reports. The following steps will remove all reports from the database. Any custom reports must be saved into Microsoft CRM after the process is completed. 
\par 
\par 1. A log file named addlicenskey.log exists in the Temp folder for the user who installed Microsoft CRM. This is typically located at c:\\Documents and Settings\\<Installing User>\\Local Settings\\Temp. Open this file to obtain the license key for this installation. You must have this key in step twelve. 
\par 
\par If you do not see this log file, see step 4 to obtain the license key from the APS_InfoObjects2 table under the ObjName column. 
\par 
\par Note: If you cannot see the Local Settings folder, enable hidden files and folders. Click FolderOptions on the Tools menu, click the View tab, and select the option Show hidden files and folders. 
\par 
\par 2. Click Start, point to Programs, point to Microsoft SQL Server, and then click Enterprise Manager. 
\par 
\par 3. Expand Microsoft SQL Servers, expand SQL Server Group, expand the instance of SQL Server, expand Databases, expand Organization_Name_CRMCRYSTAL, and select Tables. 
\par 
\par 4. Find the APS_IdNumbers2 table. If the license key was not found in step one, open the APS_InfoObjects2 table in SQL Enterprise Manager. Right-click the APS_InfoObjects2 table, point to Open Table and select Return All Rows. Under the ObjName column the license key will exist in the following format: \{00000-0000000-0000000\}. Save this value in Notepad or another location that can be referenced later. This is the Crystal APS license key. Close the APS_InfoObjects2 table. 
\par 
\par Find the APS_IdNumbers2 and APS_InfoObjects2 tables. Right-click each table and then click Delete. Select to drop the tables when prompted. 
\par 
\par 5. Click Start, point to Programs, point to Crystal Enterprise 9, and then click Crystal Configuration Manager (CCM). 
\par 
\par 6. Right-click the Crystal APS Service and then click Stop. 
\par 
\par 7. Right-click the Crystal APS Service and then click Properties. Select the Configuration tab on the Crystal APS Properties dialog box. You may receive the following error message: 
\par "Failed to retrieve cluster name for the database. Reason: Database Access Failure.." 
\par Click OK if this message appears. 
\par 
\par 8. Click Specify. Select Recreate the current Data Sourceand click OK. Click Yes to confirm that you want to continue. 
\par 
\par 9. Right-click the Crystal APS Service and then click Restart. Restart all the other Crystal services. 
\par 
\par Important: Wait one minute before the next step. 
\par 
\par 10. Open a command prompt. Click Start, click Run, type cmd and then click OK. 
\par 
\par 11. Type cd "c:\\program files\\microsoft crm\\crystal decisions\\enterprise 9\\win32_x86" and press enter. 
\par 
\par 12. Type addlicensekey.js /License <license key identified in step 1> and press enter. 
\par 
\par 13. The addlicensekey.log file will be recreated in the Temp folder of the current user, verify that this file exists. 
\par 
\par 14. Restart the Crystal APS Service from the Crystal Configuration Manager (CCM). 
\par 
\par Important: Wait one minute before the next step. 
\par 
\par 15. On the CCM click Enable/Disable Servers. 
\par 
\par 16. Type Administrator as the User. Enter the correct APS Password (default is blank) and then click Connect. 
\par 
\par 17. Click Enable All and then click OK. 
\par 
\par 18. Publish the standard reports using the version 1.2 Crystal Report Toolkit. Visit the following Microsoft Business Solutions Web site to obtain the Toolkit: 
\par 
\par http://mbs.microsoft.com/downloads/customer/TK35006Report_Toolkit_12.zip 
\par 
\par There is a readme document included for instructions on how to use the Toolkit. 
\par 
\par 
\par Warm Regards,
\par 
\par Shawn Nulph | Microsoft CRM | Microsoft Business Solutions
\par 
\par Microsoft Online Partner Support
\par 
\par When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue.
\par =====================================================
\par Business-Critical Phone Support (BCPS) provides you with technical phone support at no charge during critical LAN outages or "business down" situations. This benefit is available 24 hours a day, 7 days a week to all Microsoft technology partners in the United States and Canada.
\par 
\par This and other support options are available here:
\par BCPS: https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469 
\par Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/
\par 
\par If you are outside the United States, please visit our International Support page: http://support.microsoft.com/default.aspx?scid=%2finternational.aspx. 
\par =====================================================
\par This posting is provided "AS IS" with no warranties, and confers no rights. You assume all risk for your use. \'a9 2005 Microsoft Corporation. All rights reserved.
\par 
\par }
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0
snulph
5/17/2005 7:00:38 PM
Hi, i had the same problem, the DEP messed things up.. (it would have bean 
nice if ther was some quind of warning about this..) 
Anyway i have followd the guide at 
https://mbs.microsoft.com/knowledgebase/kbdisplay.aspx?scid=kb;EN-US;862678
But run in to a problem, ther is no servers in the Crystal Configuration 
Manager under Enable/Disable Servers.. its emty.. 
How do i add the servers ?

Daniel Rapp
daniel.rapp@incabus.com

"Shawn Nulph" skrev:

> Hi Nathan~
> 
> Ok, I just wanted to make sure that it wasn't a Windows 2003 SP1 DEP issue. 
> If the tables that you specified were missing from the crystal database 
> then you will need to rebuild the database. I have provided the 
> instructions below to do this. This should correct the problem for you.
> 
> Before you follow these steps, perform a back up of any custom reports. The 
> following steps will remove all reports from the database. Any custom 
> reports must be saved into Microsoft CRM after the process is completed. 
> 
> 1. A log file named addlicenskey.log exists in the Temp folder for the user 
> who installed Microsoft CRM. This is typically located at c:\Documents and 
> Settings\<Installing User>\Local Settings\Temp. Open this file to obtain 
> the license key for this installation. You must have this key in step 
> twelve. 
> 
> If you do not see this log file, see step 4 to obtain the license key from 
> the APS_InfoObjects2 table under the ObjName column. 
> 
> Note: If you cannot see the Local Settings folder, enable hidden files and 
> folders. Click FolderOptions on the Tools menu, click the View tab, and 
> select the option Show hidden files and folders. 
> 
> 2. Click Start, point to Programs, point to Microsoft SQL Server, and then 
> click Enterprise Manager. 
> 
> 3. Expand Microsoft SQL Servers, expand SQL Server Group, expand the 
> instance of SQL Server, expand Databases, expand 
> Organization_Name_CRMCRYSTAL, and select Tables. 
> 
> 4. Find the APS_IdNumbers2 table. If the license key was not found in step 
> one, open the APS_InfoObjects2 table in SQL Enterprise Manager. Right-click 
> the APS_InfoObjects2 table, point to Open Table and select Return All Rows. 
> Under the ObjName column the license key will exist in the following 
> format: {00000-0000000-0000000}. Save this value in Notepad or another 
> location that can be referenced later. This is the Crystal APS license key. 
> Close the APS_InfoObjects2 table. 
> 
> Find the APS_IdNumbers2 and APS_InfoObjects2 tables. Right-click each table 
> and then click Delete. Select to drop the tables when prompted. 
> 
> 5. Click Start, point to Programs, point to Crystal Enterprise 9, and then 
> click Crystal Configuration Manager (CCM). 
> 
> 6. Right-click the Crystal APS Service and then click Stop. 
> 
> 7. Right-click the Crystal APS Service and then click Properties. Select 
> the Configuration tab on the Crystal APS Properties dialog box. You may 
> receive the following error message: 
> "Failed to retrieve cluster name for the database. Reason: Database Access 
> Failure.." 
> Click OK if this message appears. 
> 
> 8. Click Specify. Select Recreate the current Data Sourceand click OK. 
> Click Yes to confirm that you want to continue. 
> 
> 9. Right-click the Crystal APS Service and then click Restart. Restart all 
> the other Crystal services. 
> 
> Important: Wait one minute before the next step. 
> 
> 10. Open a command prompt. Click Start, click Run, type cmd and then click 
> OK. 
> 
> 11. Type cd "c:\program files\microsoft crm\crystal decisions\enterprise 
> 9\win32_x86" and press enter. 
> 
> 12. Type addlicensekey.js /License <license key identified in step 1> and 
> press enter. 
> 
> 13. The addlicensekey.log file will be recreated in the Temp folder of the 
> current user, verify that this file exists. 
> 
> 14. Restart the Crystal APS Service from the Crystal Configuration Manager 
> (CCM). 
> 
> Important: Wait one minute before the next step. 
> 
> 15. On the CCM click Enable/Disable Servers. 
> 
> 16. Type Administrator as the User. Enter the correct APS Password (default 
> is blank) and then click Connect. 
> 
> 17. Click Enable All and then click OK. 
> 
> 18. Publish the standard reports using the version 1.2 Crystal Report 
> Toolkit. Visit the following Microsoft Business Solutions Web site to 
> obtain the Toolkit: 
> 
> http://mbs.microsoft.com/downloads/customer/TK35006Report_Toolkit_12.zip 
> 
> There is a readme document included for instructions on how to use the 
> Toolkit. 
> 
> 
> Warm Regards,
> 
> Shawn Nulph | Microsoft CRM | Microsoft Business Solutions
> 
> Microsoft Online Partner Support
> 
> When responding to posts, please "Reply to Group" via your newsreader so 
> that others may learn and benefit from your issue.
> =====================================================
> Business-Critical Phone Support (BCPS) provides you with technical phone 
> support at no charge during critical LAN outages or "business down" 
> situations. This benefit is available 24 hours a day, 7 days a week to all 
> Microsoft technology partners in the United States and Canada.
> 
> This and other support options are available here:
> BCPS: 
> https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469 
> Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/
> 
> If you are outside the United States, please visit our International 
> Support page: 
> http://support.microsoft.com/default.aspx?scid=%2finternational.aspx. 
> =====================================================
> This posting is provided "AS IS" with no warranties, and confers no rights. 
> You assume all risk for your use. © 2005 Microsoft Corporation. All rights 
> reserved
0
Utf
8/15/2005 1:48:02 PM
Yes this issue hurt my fresh server as well - I ambeginning tothinkn that sp1 
was not worth it for simply an app server (regardless of the app), Reports do 
not work at all and it is a mess - will uninstalling sp1 fix the issue as 
well?

TIA,
Seth

"Daniel Rapp" wrote:

> Hi, i had the same problem, the DEP messed things up.. (it would have bean 
> nice if ther was some quind of warning about this..) 
> Anyway i have followd the guide at 
> https://mbs.microsoft.com/knowledgebase/kbdisplay.aspx?scid=kb;EN-US;862678
> But run in to a problem, ther is no servers in the Crystal Configuration 
> Manager under Enable/Disable Servers.. its emty.. 
> How do i add the servers ?
> 
> Daniel Rapp
> daniel.rapp@incabus.com
> 
> "Shawn Nulph" skrev:
> 
> > Hi Nathan~
> > 
> > Ok, I just wanted to make sure that it wasn't a Windows 2003 SP1 DEP issue. 
> > If the tables that you specified were missing from the crystal database 
> > then you will need to rebuild the database. I have provided the 
> > instructions below to do this. This should correct the problem for you.
> > 
> > Before you follow these steps, perform a back up of any custom reports. The 
> > following steps will remove all reports from the database. Any custom 
> > reports must be saved into Microsoft CRM after the process is completed. 
> > 
> > 1. A log file named addlicenskey.log exists in the Temp folder for the user 
> > who installed Microsoft CRM. This is typically located at c:\Documents and 
> > Settings\<Installing User>\Local Settings\Temp. Open this file to obtain 
> > the license key for this installation. You must have this key in step 
> > twelve. 
> > 
> > If you do not see this log file, see step 4 to obtain the license key from 
> > the APS_InfoObjects2 table under the ObjName column. 
> > 
> > Note: If you cannot see the Local Settings folder, enable hidden files and 
> > folders. Click FolderOptions on the Tools menu, click the View tab, and 
> > select the option Show hidden files and folders. 
> > 
> > 2. Click Start, point to Programs, point to Microsoft SQL Server, and then 
> > click Enterprise Manager. 
> > 
> > 3. Expand Microsoft SQL Servers, expand SQL Server Group, expand the 
> > instance of SQL Server, expand Databases, expand 
> > Organization_Name_CRMCRYSTAL, and select Tables. 
> > 
> > 4. Find the APS_IdNumbers2 table. If the license key was not found in step 
> > one, open the APS_InfoObjects2 table in SQL Enterprise Manager. Right-click 
> > the APS_InfoObjects2 table, point to Open Table and select Return All Rows. 
> > Under the ObjName column the license key will exist in the following 
> > format: {00000-0000000-0000000}. Save this value in Notepad or another 
> > location that can be referenced later. This is the Crystal APS license key. 
> > Close the APS_InfoObjects2 table. 
> > 
> > Find the APS_IdNumbers2 and APS_InfoObjects2 tables. Right-click each table 
> > and then click Delete. Select to drop the tables when prompted. 
> > 
> > 5. Click Start, point to Programs, point to Crystal Enterprise 9, and then 
> > click Crystal Configuration Manager (CCM). 
> > 
> > 6. Right-click the Crystal APS Service and then click Stop. 
> > 
> > 7. Right-click the Crystal APS Service and then click Properties. Select 
> > the Configuration tab on the Crystal APS Properties dialog box. You may 
> > receive the following error message: 
> > "Failed to retrieve cluster name for the database. Reason: Database Access 
> > Failure.." 
> > Click OK if this message appears. 
> > 
> > 8. Click Specify. Select Recreate the current Data Sourceand click OK. 
> > Click Yes to confirm that you want to continue. 
> > 
> > 9. Right-click the Crystal APS Service and then click Restart. Restart all 
> > the other Crystal services. 
> > 
> > Important: Wait one minute before the next step. 
> > 
> > 10. Open a command prompt. Click Start, click Run, type cmd and then click 
> > OK. 
> > 
> > 11. Type cd "c:\program files\microsoft crm\crystal decisions\enterprise 
> > 9\win32_x86" and press enter. 
> > 
> > 12. Type addlicensekey.js /License <license key identified in step 1> and 
> > press enter. 
> > 
> > 13. The addlicensekey.log file will be recreated in the Temp folder of the 
> > current user, verify that this file exists. 
> > 
> > 14. Restart the Crystal APS Service from the Crystal Configuration Manager 
> > (CCM). 
> > 
> > Important: Wait one minute before the next step. 
> > 
> > 15. On the CCM click Enable/Disable Servers. 
> > 
> > 16. Type Administrator as the User. Enter the correct APS Password (default 
> > is blank) and then click Connect. 
> > 
> > 17. Click Enable All and then click OK. 
> > 
> > 18. Publish the standard reports using the version 1.2 Crystal Report 
> > Toolkit. Visit the following Microsoft Business Solutions Web site to 
> > obtain the Toolkit: 
> > 
> > http://mbs.microsoft.com/downloads/customer/TK35006Report_Toolkit_12.zip 
> > 
> > There is a readme document included for instructions on how to use the 
> > Toolkit. 
> > 
> > 
> > Warm Regards,
> > 
> > Shawn Nulph | Microsoft CRM | Microsoft Business Solutions
> > 
> > Microsoft Online Partner Support
> > 
> > When responding to posts, please "Reply to Group" via your newsreader so 
> > that others may learn and benefit from your issue.
> > =====================================================
> > Business-Critical Phone Support (BCPS) provides you with technical phone 
> > support at no charge during critical LAN outages or "business down" 
> > situations. This benefit is available 24 hours a day, 7 days a week to all 
> > Microsoft technology partners in the United States and Canada.
> > 
> > This and other support options are available here:
> > BCPS: 
> > https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469 
> > Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/
> > 
> > If you are outside the United States, please visit our International 
> > Support page: 
> > http://support.microsoft.com/default.aspx?scid=%2finternational.aspx. 
> > =====================================================
> > This posting is provided "AS IS" with no warranties, and confers no rights. 
> > You assume all risk for your use. © 2005 Microsoft Corporation. All rights 
> > reserved
0
Utf
10/20/2005 5:07:10 PM
Nathan it seems I have the exact same situation, except I am not lucky enough 
to have another database to copy tables from. I have tables 
APS_IdNumbers2,APS_InfoObjects2 and APS_VersionInfo missing from the 
OU_CRMCRYSTAL database - how do I go about recreating this database so the 
reporting functions operate correctly in MS CRM? 

"Nathan Warner" wrote:

> Shawn,
> 
> Thanks for the reply, I have tried both options and still the APS doesn't 
> start.  I have replaced the missing tables with the ones from our database 
> and still does not start.  Now that these tables are in there, I tried to 
> re-build the crystal databse.  This still has an error.    Would it have not 
> installed a part of Crystal, when the CRM install was completed, due to this 
> DEP stopping the crystal services?? would there be somthing that is required 
> that was not added due to the services not starting?
> 
> Thanks!
> Nathan
> 
> "Shawn Nulph" wrote:
> 
> > Hi Nathan~
> > 
> > This is a known issue when installing CRM on a clean environment that has 
> > Windows Server 2003 with SP1 installed.  The install will fail when it 
> > tries to start the Crystal services.  You can just ignore and continue the 
> > setup successfully. Once the installation is complete you have two options 
> > to get the Crystal services to start.
> > 
> > You can do one of the following options as a workaround:
> > 
> > Option #1:
> > 
> > 1. Click Start, click Run, type sysdm.cpl in the Open box, and then click 
> > OK.  
> > 2. Click the Advanced tab, and then click Settings under Performance. 
> > 3. Click the Data Execution Prevention tab, and then use one of the 
> > following procedures: 
> >          Click "Turn on DEP for essential Windows programs and services 
> > only" to select the OptIn policy. 
> > 4.. Click OK two times.
> > 
> > This will allow you to be able to start the Crystal services.
> > 
> > Option #2:
> > 
> > 1. Click Start, click Run, type sysdm.cpl in the Open box, and then click 
> > OK.  
> > 2. Click the Advanced tab, and then click Settings under Performance. 
> > 3. Click the Data Execution Prevention tab, and then use one of the 
> > following procedures: 
> >             Click "Turn on DEP for all programs and services except those I 
> > select to select the OptOut policy", and then click Add to add the programs 
> > that you do not want to use the DEP feature. 
> > 4. Browse out to each Crystal.exe service file in C:\Program 
> > Files\Microsoft CRM\Crystal Decisions\Enterprise 9\win32_x86 and choose 
> > each of the 8 Crystal services one at a time. 
> > 5. Click OK two times.
> > 
> > This will allow you to be able to start the Crystal services and would be 
> > the "more secure" option.
> > 
> > Warm Regards,
> > 
> > Shawn Nulph | Microsoft CRM | Microsoft Business Solutions
> > 
> > Microsoft Online Partner Support
> > 
> > When responding to posts, please "Reply to Group" via your newsreader so 
> > that others may learn and benefit from your issue.
> > =====================================================
> > Business-Critical Phone Support (BCPS) provides you with technical phone 
> > support at no charge during critical LAN outages or "business down" 
> > situations. This benefit is available 24 hours a day, 7 days a week to all 
> > Microsoft technology partners in the United States and Canada.
> > 
> > This and other support options are available here:
> > BCPS: 
> > https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469 
> > Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/
> > 
> > If you are outside the United States, please visit our International 
> > Support page: 
> > http://support.microsoft.com/default.aspx?scid=%2finternational.aspx. 
> > =====================================================
> > This posting is provided "AS IS" with no warranties, and confers no rights. 
> > You assume all risk for your use. © 2005 Microsoft Corporation. All rights 
> > reserved
0
Utf
10/20/2005 5:28:03 PM
Hi,

I had a similar issue where no Crystal services would not start after a 
fresh installation on windows 2003 sp1 with remote SQL server for databases. 
During install all Crystal services failed to start selecting Ignore allowed 
the install to complete. After install I followed Shaun's advice and added 
the DEP config outlined in his previous post. This allowed all but the APS 
service to start, to resolved this I had to do associatte the CrystalDB DSN 
by doing the following:

1) Start Crystal Configuration manager

2) Go to the properties of the Crystal APS Service and select the 
Configuration tab

3) The APS Data Source was missing from here I confirmed the System DSN 
(CE90) existed and ensured that it was able to connect within Windows Data 
Sources.

4) Within the configuration Tab of the Crystal APS service I selected 
Specify and selected the CE90 DSN.

5) After a server reboot all services started successfull and the three APS 
tables were added to the Crystal DB.

I am still completing the CRM install but this allowed the Crystal services 
to at least be started.

Shane

"Shawn Nulph" wrote:

> Hi Nathan~
> 
> Ok, I just wanted to make sure that it wasn't a Windows 2003 SP1 DEP issue. 
> If the tables that you specified were missing from the crystal database 
> then you will need to rebuild the database. I have provided the 
> instructions below to do this. This should correct the problem for you.
> 
> Before you follow these steps, perform a back up of any custom reports. The 
> following steps will remove all reports from the database. Any custom 
> reports must be saved into Microsoft CRM after the process is completed. 
> 
> 1. A log file named addlicenskey.log exists in the Temp folder for the user 
> who installed Microsoft CRM. This is typically located at c:\Documents and 
> Settings\<Installing User>\Local Settings\Temp. Open this file to obtain 
> the license key for this installation. You must have this key in step 
> twelve. 
> 
> If you do not see this log file, see step 4 to obtain the license key from 
> the APS_InfoObjects2 table under the ObjName column. 
> 
> Note: If you cannot see the Local Settings folder, enable hidden files and 
> folders. Click FolderOptions on the Tools menu, click the View tab, and 
> select the option Show hidden files and folders. 
> 
> 2. Click Start, point to Programs, point to Microsoft SQL Server, and then 
> click Enterprise Manager. 
> 
> 3. Expand Microsoft SQL Servers, expand SQL Server Group, expand the 
> instance of SQL Server, expand Databases, expand 
> Organization_Name_CRMCRYSTAL, and select Tables. 
> 
> 4. Find the APS_IdNumbers2 table. If the license key was not found in step 
> one, open the APS_InfoObjects2 table in SQL Enterprise Manager. Right-click 
> the APS_InfoObjects2 table, point to Open Table and select Return All Rows. 
> Under the ObjName column the license key will exist in the following 
> format: {00000-0000000-0000000}. Save this value in Notepad or another 
> location that can be referenced later. This is the Crystal APS license key. 
> Close the APS_InfoObjects2 table. 
> 
> Find the APS_IdNumbers2 and APS_InfoObjects2 tables. Right-click each table 
> and then click Delete. Select to drop the tables when prompted. 
> 
> 5. Click Start, point to Programs, point to Crystal Enterprise 9, and then 
> click Crystal Configuration Manager (CCM). 
> 
> 6. Right-click the Crystal APS Service and then click Stop. 
> 
> 7. Right-click the Crystal APS Service and then click Properties. Select 
> the Configuration tab on the Crystal APS Properties dialog box. You may 
> receive the following error message: 
> "Failed to retrieve cluster name for the database. Reason: Database Access 
> Failure.." 
> Click OK if this message appears. 
> 
> 8. Click Specify. Select Recreate the current Data Sourceand click OK. 
> Click Yes to confirm that you want to continue. 
> 
> 9. Right-click the Crystal APS Service and then click Restart. Restart all 
> the other Crystal services. 
> 
> Important: Wait one minute before the next step. 
> 
> 10. Open a command prompt. Click Start, click Run, type cmd and then click 
> OK. 
> 
> 11. Type cd "c:\program files\microsoft crm\crystal decisions\enterprise 
> 9\win32_x86" and press enter. 
> 
> 12. Type addlicensekey.js /License <license key identified in step 1> and 
> press enter. 
> 
> 13. The addlicensekey.log file will be recreated in the Temp folder of the 
> current user, verify that this file exists. 
> 
> 14. Restart the Crystal APS Service from the Crystal Configuration Manager 
> (CCM). 
> 
> Important: Wait one minute before the next step. 
> 
> 15. On the CCM click Enable/Disable Servers. 
> 
> 16. Type Administrator as the User. Enter the correct APS Password (default 
> is blank) and then click Connect. 
> 
> 17. Click Enable All and then click OK. 
> 
> 18. Publish the standard reports using the version 1.2 Crystal Report 
> Toolkit. Visit the following Microsoft Business Solutions Web site to 
> obtain the Toolkit: 
> 
> http://mbs.microsoft.com/downloads/customer/TK35006Report_Toolkit_12.zip 
> 
> There is a readme document included for instructions on how to use the 
> Toolkit. 
> 
> 
> Warm Regards,
> 
> Shawn Nulph | Microsoft CRM | Microsoft Business Solutions
> 
> Microsoft Online Partner Support
> 
> When responding to posts, please "Reply to Group" via your newsreader so 
> that others may learn and benefit from your issue.
> =====================================================
> Business-Critical Phone Support (BCPS) provides you with technical phone 
> support at no charge during critical LAN outages or "business down" 
> situations. This benefit is available 24 hours a day, 7 days a week to all 
> Microsoft technology partners in the United States and Canada.
> 
> This and other support options are available here:
> BCPS: 
> https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469 
> Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/
> 
> If you are outside the United States, please visit our International 
> Support page: 
> http://support.microsoft.com/default.aspx?scid=%2finternational.aspx. 
> =====================================================
> This posting is provided "AS IS" with no warranties, and confers no rights. 
> You assume all risk for your use. © 2005 Microsoft Corporation. All rights 
> reserved
0
Utf
11/3/2005 1:55:03 AM
Reply:

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