Error sending email from Order using template
I created an email template to be used to confirm receipt of an order. It copies a few fields from the Order Form. It does not work, but shows a really helpful error message: MS CRM Web Page Dialog -An error has occurred; please consult your SA. Well, that's me. But I have no clue where to look. The built-in Order Thank You template shows the same behavior: Error. I made lots of email templates to be used from the Opportunity and Quote forms; these all work fine. I tried switching on tracing on the client (don't want to mess with the server registry keys) so I would get some additional information, but the C:\CRMTrace folder remains empty (even after restarting the client PC) How can I get more information on this error ??
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Utf
5/22/2007 3:08:01 PM
crm
35858 articles. 
1 followers.
2 Replies
798 Views
Hmmm, overwhelming reponse... Someone -not through this forum- suggested to strip the order form from customizations one-by-one and find the culprit this way. Is this really the MS endorsed method or is it possible to pinpoint the problem by looking at some trace or log ? "nb0512" wrote: > I created an email template to be used to confirm receipt of an order. It > copies a few fields from the Order Form. > It does not work, but shows a really helpful error message: MS CRM Web Page > Dialog -An error has occurred; please consult your SA. > Well, that's me. But I have no clue where to look. > The built-in Order Thank You template shows the same behavior: Error. > I made lots of email templates to be used from the Opportunity and Quote > forms; these all work fine. > > I tried switching on tracing on the client (don't want to mess with the > server registry keys) so I would get some additional information, but the > C:\CRMTrace folder remains empty (even after restarting the client PC) > How can I get more information on this error ??
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Utf
6/25/2007 11:43:01 AM
This is solved. The Order Form had a field using a custom attribute -a picklist- which was corrupt as could be seen from the XML after Export Customizations. After adding a new attribute and field and manually copying the existing data into it I removed the corrupt attribute and...bingo "nb0512" wrote: > Hmmm, overwhelming reponse... > Someone -not through this forum- suggested to strip the order form from > customizations one-by-one and find the culprit this way. > Is this really the MS endorsed method or is it possible to pinpoint the > problem by looking at some trace or log ? > > "nb0512" wrote: > > > I created an email template to be used to confirm receipt of an order. It > > copies a few fields from the Order Form. > > It does not work, but shows a really helpful error message: MS CRM Web Page > > Dialog -An error has occurred; please consult your SA. > > Well, that's me. But I have no clue where to look. > > The built-in Order Thank You template shows the same behavior: Error. > > I made lots of email templates to be used from the Opportunity and Quote > > forms; these all work fine. > > > > I tried switching on tracing on the client (don't want to mess with the > > server registry keys) so I would get some additional information, but the > > C:\CRMTrace folder remains empty (even after restarting the client PC) > > How can I get more information on this error ??
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Utf
9/18/2007 8:02:07 AM
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