Error loading CRM 3.0 Client with Outlook

I receive error message "An error occurred loading Microsoft CRM 
Functionality" when starting Outlook with CRM 3.0 client installed.  I have 
uninstalled CRM, Office, and cleaned the register using Register Mechanic.  I 
am now getting the same error with an event error "A problem occurred 
initializing Microsoft CRM COM interopt".  Anyone have any ideas?  Thanks.
0
Utf
12/15/2005 5:22:01 PM
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I have the exact same issue has anyone found a solution to this?

I am running all avialable updates on both Office 2003 and XP Pro, I DO NOT 
have the Business Contact Manager for Outlook installed.

"rtopp@bmsusa.com" wrote:

> I receive error message "An error occurred loading Microsoft CRM 
> Functionality" when starting Outlook with CRM 3.0 client installed.  I have 
> uninstalled CRM, Office, and cleaned the register using Register Mechanic.  I 
> am now getting the same error with an event error "A problem occurred 
> initializing Microsoft CRM COM interopt".  Anyone have any ideas?  Thanks.
0
Utf
1/2/2006 5:10:02 PM
Not sure which thread to post this under,cause this seems to be a pain for 
alot of people.
I was trying to research another problem so I changed the 'prompt for login' 
setting in the browser. This pooched my Outlook client and since setting in 
back didnt work I re-installed the CLient and fixed it.
Then I realized the login prompt was set to the wrong login - I realized 
that even though Oulook was connecting with my Domain user credentials, the 
CRM Outlook client was using the Domain Administrator credentials to display 
the CRM Browswrr screens
So, I changed the Login under 'Manage Passwords' - CRM Outlook doesnt work 
anymore , OF COURSE. same error - Loading CRM Functionality.
Removing the server reference in the Manage Passwords doesnt fix it either...

Guess what?..... I REINSTALLING THE CRM CLIENT AGAIN!!!

IS ANYONE FROM MICROSOFT READING THESE THINGS?????
-- 
Glen Howie
Microsoft CRM Product Specialist
WolfBridge Solutions
www.wolfbridgesolutions.com



"Terry" wrote:

> I have the exact same issue has anyone found a solution to this?
> 
> I am running all avialable updates on both Office 2003 and XP Pro, I DO NOT 
> have the Business Contact Manager for Outlook installed.
> 
> "rtopp@bmsusa.com" wrote:
> 
> > I receive error message "An error occurred loading Microsoft CRM 
> > Functionality" when starting Outlook with CRM 3.0 client installed.  I have 
> > uninstalled CRM, Office, and cleaned the register using Register Mechanic.  I 
> > am now getting the same error with an event error "A problem occurred 
> > initializing Microsoft CRM COM interopt".  Anyone have any ideas?  Thanks.
0
Utf
1/6/2006 8:05:03 PM
I actually was able to get this thing working. I was fortunate enough to be 
able to do a clean install on the server but this time I manually setup the 
DHCP and DC on the server instead of using the default config for first time 
server option.

I am not sure what was done differently but there is a great step by step 
setup instruction guide from MS that I used and everything worked correctly. 
The setup guide is at 
http://www.microsoft.com/technet/prodtechnol/windowsserver2003/technologies/directory/activedirectory/stepbystep/domcntrl.mspx

I followed these intructions to the letter except that I substituted the 
IP's for my own.

One more thing. After installing CRM a user needs to be created using the 
exact user name and password as that of the client PC that will connect to 
the CRM server. It is not neccassary for the client to be a member of the 
domain to connect, or at least my client is not a member of my domain and I 
can connect using the outlook client. Just creat a user in win 2003 and then 
add that user to CRM using the deployment manager and activate the user.

AFter you setup dc you should run dcdiag to make sure no errors are showing 
up.

Hope this helps some you you having problems. I soent 4 days on this before 
I got it to work.

"Glen Howie" wrote:

> Not sure which thread to post this under,cause this seems to be a pain for 
> alot of people.
> I was trying to research another problem so I changed the 'prompt for login' 
> setting in the browser. This pooched my Outlook client and since setting in 
> back didnt work I re-installed the CLient and fixed it.
> Then I realized the login prompt was set to the wrong login - I realized 
> that even though Oulook was connecting with my Domain user credentials, the 
> CRM Outlook client was using the Domain Administrator credentials to display 
> the CRM Browswrr screens
> So, I changed the Login under 'Manage Passwords' - CRM Outlook doesnt work 
> anymore , OF COURSE. same error - Loading CRM Functionality.
> Removing the server reference in the Manage Passwords doesnt fix it either...
> 
> Guess what?..... I REINSTALLING THE CRM CLIENT AGAIN!!!
> 
> IS ANYONE FROM MICROSOFT READING THESE THINGS?????
> -- 
> Glen Howie
> Microsoft CRM Product Specialist
> WolfBridge Solutions
> www.wolfbridgesolutions.com
> 
> 
> 
> "Terry" wrote:
> 
> > I have the exact same issue has anyone found a solution to this?
> > 
> > I am running all avialable updates on both Office 2003 and XP Pro, I DO NOT 
> > have the Business Contact Manager for Outlook installed.
> > 
> > "rtopp@bmsusa.com" wrote:
> > 
> > > I receive error message "An error occurred loading Microsoft CRM 
> > > Functionality" when starting Outlook with CRM 3.0 client installed.  I have 
> > > uninstalled CRM, Office, and cleaned the register using Register Mechanic.  I 
> > > am now getting the same error with an event error "A problem occurred 
> > > initializing Microsoft CRM COM interopt".  Anyone have any ideas?  Thanks.
0
Utf
1/6/2006 9:04:03 PM
Ok, I hope I can make a few people happy on this one.  I was insulting myself 
that I couldn't get this working, and it caused some real frustration since 
I'm the "Admin"....BUT.  I noticed when I setup my Sales people in the 
system, I associated them with the Sales Manager ROLE....That is the key.  It 
puts a checkbox in RESTRICTED USER MODE!  What the.... It looks like it 
checks this box for the original Admin.  At least that's what I'm finding.  
The other users I created manually, do not have it, and also work fine.  I 
unchecked this box on my account and BOOM, the error went away.    You can 
find this on the WEB side of CRM.  Go to SETTINGS, then BUSINESS UNIT 
SETTINGS, then USERS and double-click on each person and the CHECKBOX is at 
the bottom of hte first tab.  RESTRICTED USER MODE....Nice ;)

THat's a box that shouldn't be there...Can someone tell me why that's there 
and why it checks it off for ANYONE by DEFAULT?  I hope this helps some 
people....


Alex Ovecka
Project Assistanst, Inc.

"Terry" wrote:

> I actually was able to get this thing working. I was fortunate enough to be 
> able to do a clean install on the server but this time I manually setup the 
> DHCP and DC on the server instead of using the default config for first time 
> server option.
> 
> I am not sure what was done differently but there is a great step by step 
> setup instruction guide from MS that I used and everything worked correctly. 
> The setup guide is at 
> http://www.microsoft.com/technet/prodtechnol/windowsserver2003/technologies/directory/activedirectory/stepbystep/domcntrl.mspx
> 
> I followed these intructions to the letter except that I substituted the 
> IP's for my own.
> 
> One more thing. After installing CRM a user needs to be created using the 
> exact user name and password as that of the client PC that will connect to 
> the CRM server. It is not neccassary for the client to be a member of the 
> domain to connect, or at least my client is not a member of my domain and I 
> can connect using the outlook client. Just creat a user in win 2003 and then 
> add that user to CRM using the deployment manager and activate the user.
> 
> AFter you setup dc you should run dcdiag to make sure no errors are showing 
> up.
> 
> Hope this helps some you you having problems. I soent 4 days on this before 
> I got it to work.
> 
> "Glen Howie" wrote:
> 
> > Not sure which thread to post this under,cause this seems to be a pain for 
> > alot of people.
> > I was trying to research another problem so I changed the 'prompt for login' 
> > setting in the browser. This pooched my Outlook client and since setting in 
> > back didnt work I re-installed the CLient and fixed it.
> > Then I realized the login prompt was set to the wrong login - I realized 
> > that even though Oulook was connecting with my Domain user credentials, the 
> > CRM Outlook client was using the Domain Administrator credentials to display 
> > the CRM Browswrr screens
> > So, I changed the Login under 'Manage Passwords' - CRM Outlook doesnt work 
> > anymore , OF COURSE. same error - Loading CRM Functionality.
> > Removing the server reference in the Manage Passwords doesnt fix it either...
> > 
> > Guess what?..... I REINSTALLING THE CRM CLIENT AGAIN!!!
> > 
> > IS ANYONE FROM MICROSOFT READING THESE THINGS?????
> > -- 
> > Glen Howie
> > Microsoft CRM Product Specialist
> > WolfBridge Solutions
> > www.wolfbridgesolutions.com
> > 
> > 
> > 
> > "Terry" wrote:
> > 
> > > I have the exact same issue has anyone found a solution to this?
> > > 
> > > I am running all avialable updates on both Office 2003 and XP Pro, I DO NOT 
> > > have the Business Contact Manager for Outlook installed.
> > > 
> > > "rtopp@bmsusa.com" wrote:
> > > 
> > > > I receive error message "An error occurred loading Microsoft CRM 
> > > > Functionality" when starting Outlook with CRM 3.0 client installed.  I have 
> > > > uninstalled CRM, Office, and cleaned the register using Register Mechanic.  I 
> > > > am now getting the same error with an event error "A problem occurred 
> > > > initializing Microsoft CRM COM interopt".  Anyone have any ideas?  Thanks.
0
Utf
1/11/2006 3:15:04 PM
Alex, this feature is clearly discussed in the implementation guide. The 
reason for it is to
avoid the admin taking up a seat license. Restricted mode users can edit 
settings and 
customize, but they can't access data (basically anything in Sales or 
Service). This is
better than the old system of not being able to get into CRM until you added 
a license for
the admin and then having to remove that license if you didn't want the 
admin account
to be used on a regular basis. If you open the user, the Restricted Mode 
check box is 
fairly obvious and in red, but I can see how you might not have gone to the 
user window
at first.

Kevin Butler
The Alexander Group
www.alexandergroup.biz

"Alex O." wrote:

> Ok, I hope I can make a few people happy on this one.  I was insulting myself 
> that I couldn't get this working, and it caused some real frustration since 
> I'm the "Admin"....BUT.  I noticed when I setup my Sales people in the 
> system, I associated them with the Sales Manager ROLE....That is the key.  It 
> puts a checkbox in RESTRICTED USER MODE!  What the.... It looks like it 
> checks this box for the original Admin.  At least that's what I'm finding.  
> The other users I created manually, do not have it, and also work fine.  I 
> unchecked this box on my account and BOOM, the error went away.    You can 
> find this on the WEB side of CRM.  Go to SETTINGS, then BUSINESS UNIT 
> SETTINGS, then USERS and double-click on each person and the CHECKBOX is at 
> the bottom of hte first tab.  RESTRICTED USER MODE....Nice ;)
> 
> THat's a box that shouldn't be there...Can someone tell me why that's there 
> and why it checks it off for ANYONE by DEFAULT?  I hope this helps some 
> people....
> 
> 
> Alex Ovecka
> Project Assistanst, Inc.
> 
> "Terry" wrote:
> 
> > I actually was able to get this thing working. I was fortunate enough to be 
> > able to do a clean install on the server but this time I manually setup the 
> > DHCP and DC on the server instead of using the default config for first time 
> > server option.
> > 
> > I am not sure what was done differently but there is a great step by step 
> > setup instruction guide from MS that I used and everything worked correctly. 
> > The setup guide is at 
> > http://www.microsoft.com/technet/prodtechnol/windowsserver2003/technologies/directory/activedirectory/stepbystep/domcntrl.mspx
> > 
> > I followed these intructions to the letter except that I substituted the 
> > IP's for my own.
> > 
> > One more thing. After installing CRM a user needs to be created using the 
> > exact user name and password as that of the client PC that will connect to 
> > the CRM server. It is not neccassary for the client to be a member of the 
> > domain to connect, or at least my client is not a member of my domain and I 
> > can connect using the outlook client. Just creat a user in win 2003 and then 
> > add that user to CRM using the deployment manager and activate the user.
> > 
> > AFter you setup dc you should run dcdiag to make sure no errors are showing 
> > up.
> > 
> > Hope this helps some you you having problems. I soent 4 days on this before 
> > I got it to work.
> > 
> > "Glen Howie" wrote:
> > 
> > > Not sure which thread to post this under,cause this seems to be a pain for 
> > > alot of people.
> > > I was trying to research another problem so I changed the 'prompt for login' 
> > > setting in the browser. This pooched my Outlook client and since setting in 
> > > back didnt work I re-installed the CLient and fixed it.
> > > Then I realized the login prompt was set to the wrong login - I realized 
> > > that even though Oulook was connecting with my Domain user credentials, the 
> > > CRM Outlook client was using the Domain Administrator credentials to display 
> > > the CRM Browswrr screens
> > > So, I changed the Login under 'Manage Passwords' - CRM Outlook doesnt work 
> > > anymore , OF COURSE. same error - Loading CRM Functionality.
> > > Removing the server reference in the Manage Passwords doesnt fix it either...
> > > 
> > > Guess what?..... I REINSTALLING THE CRM CLIENT AGAIN!!!
> > > 
> > > IS ANYONE FROM MICROSOFT READING THESE THINGS?????
> > > -- 
> > > Glen Howie
> > > Microsoft CRM Product Specialist
> > > WolfBridge Solutions
> > > www.wolfbridgesolutions.com
> > > 
> > > 
> > > 
> > > "Terry" wrote:
> > > 
> > > > I have the exact same issue has anyone found a solution to this?
> > > > 
> > > > I am running all avialable updates on both Office 2003 and XP Pro, I DO NOT 
> > > > have the Business Contact Manager for Outlook installed.
> > > > 
> > > > "rtopp@bmsusa.com" wrote:
> > > > 
> > > > > I receive error message "An error occurred loading Microsoft CRM 
> > > > > Functionality" when starting Outlook with CRM 3.0 client installed.  I have 
> > > > > uninstalled CRM, Office, and cleaned the register using Register Mechanic.  I 
> > > > > am now getting the same error with an event error "A problem occurred 
> > > > > initializing Microsoft CRM COM interopt".  Anyone have any ideas?  Thanks.
0
Utf
1/11/2006 11:26:02 PM
I didn't think that process was very intuitive.  As an Admin you need to 
configure the system, import accounts, etc.  I can't think of any admins of 
any other Microsoft App that Disables the Admin right off the bat.  I'm the 
admin, I can disable my license...Judging from the fact that many people on 
this newsgroup are having problems with the Outlook Add-in, the system needs 
to mitigate the reasons for failure. This was not one of them...



"Kevin Butler" wrote:

> Alex, this feature is clearly discussed in the implementation guide. The 
> reason for it is to
> avoid the admin taking up a seat license. Restricted mode users can edit 
> settings and 
> customize, but they can't access data (basically anything in Sales or 
> Service). This is
> better than the old system of not being able to get into CRM until you added 
> a license for
> the admin and then having to remove that license if you didn't want the 
> admin account
> to be used on a regular basis. If you open the user, the Restricted Mode 
> check box is 
> fairly obvious and in red, but I can see how you might not have gone to the 
> user window
> at first.
> 
> Kevin Butler
> The Alexander Group
> www.alexandergroup.biz
> 
> "Alex O." wrote:
> 
> > Ok, I hope I can make a few people happy on this one.  I was insulting myself 
> > that I couldn't get this working, and it caused some real frustration since 
> > I'm the "Admin"....BUT.  I noticed when I setup my Sales people in the 
> > system, I associated them with the Sales Manager ROLE....That is the key.  It 
> > puts a checkbox in RESTRICTED USER MODE!  What the.... It looks like it 
> > checks this box for the original Admin.  At least that's what I'm finding.  
> > The other users I created manually, do not have it, and also work fine.  I 
> > unchecked this box on my account and BOOM, the error went away.    You can 
> > find this on the WEB side of CRM.  Go to SETTINGS, then BUSINESS UNIT 
> > SETTINGS, then USERS and double-click on each person and the CHECKBOX is at 
> > the bottom of hte first tab.  RESTRICTED USER MODE....Nice ;)
> > 
> > THat's a box that shouldn't be there...Can someone tell me why that's there 
> > and why it checks it off for ANYONE by DEFAULT?  I hope this helps some 
> > people....
> > 
> > 
> > Alex Ovecka
> > Project Assistanst, Inc.
> > 
> > "Terry" wrote:
> > 
> > > I actually was able to get this thing working. I was fortunate enough to be 
> > > able to do a clean install on the server but this time I manually setup the 
> > > DHCP and DC on the server instead of using the default config for first time 
> > > server option.
> > > 
> > > I am not sure what was done differently but there is a great step by step 
> > > setup instruction guide from MS that I used and everything worked correctly. 
> > > The setup guide is at 
> > > http://www.microsoft.com/technet/prodtechnol/windowsserver2003/technologies/directory/activedirectory/stepbystep/domcntrl.mspx
> > > 
> > > I followed these intructions to the letter except that I substituted the 
> > > IP's for my own.
> > > 
> > > One more thing. After installing CRM a user needs to be created using the 
> > > exact user name and password as that of the client PC that will connect to 
> > > the CRM server. It is not neccassary for the client to be a member of the 
> > > domain to connect, or at least my client is not a member of my domain and I 
> > > can connect using the outlook client. Just creat a user in win 2003 and then 
> > > add that user to CRM using the deployment manager and activate the user.
> > > 
> > > AFter you setup dc you should run dcdiag to make sure no errors are showing 
> > > up.
> > > 
> > > Hope this helps some you you having problems. I soent 4 days on this before 
> > > I got it to work.
> > > 
> > > "Glen Howie" wrote:
> > > 
> > > > Not sure which thread to post this under,cause this seems to be a pain for 
> > > > alot of people.
> > > > I was trying to research another problem so I changed the 'prompt for login' 
> > > > setting in the browser. This pooched my Outlook client and since setting in 
> > > > back didnt work I re-installed the CLient and fixed it.
> > > > Then I realized the login prompt was set to the wrong login - I realized 
> > > > that even though Oulook was connecting with my Domain user credentials, the 
> > > > CRM Outlook client was using the Domain Administrator credentials to display 
> > > > the CRM Browswrr screens
> > > > So, I changed the Login under 'Manage Passwords' - CRM Outlook doesnt work 
> > > > anymore , OF COURSE. same error - Loading CRM Functionality.
> > > > Removing the server reference in the Manage Passwords doesnt fix it either...
> > > > 
> > > > Guess what?..... I REINSTALLING THE CRM CLIENT AGAIN!!!
> > > > 
> > > > IS ANYONE FROM MICROSOFT READING THESE THINGS?????
> > > > -- 
> > > > Glen Howie
> > > > Microsoft CRM Product Specialist
> > > > WolfBridge Solutions
> > > > www.wolfbridgesolutions.com
> > > > 
> > > > 
> > > > 
> > > > "Terry" wrote:
> > > > 
> > > > > I have the exact same issue has anyone found a solution to this?
> > > > > 
> > > > > I am running all avialable updates on both Office 2003 and XP Pro, I DO NOT 
> > > > > have the Business Contact Manager for Outlook installed.
> > > > > 
> > > > > "rtopp@bmsusa.com" wrote:
> > > > > 
> > > > > > I receive error message "An error occurred loading Microsoft CRM 
> > > > > > Functionality" when starting Outlook with CRM 3.0 client installed.  I have 
> > > > > > uninstalled CRM, Office, and cleaned the register using Register Mechanic.  I 
> > > > > > am now getting the same error with an event error "A problem occurred 
> > > > > > initializing Microsoft CRM COM interopt".  Anyone have any ideas?  Thanks.
0
Utf
1/12/2006 12:05:03 AM
Sure, but most of the admin tasks you mention CAN be performed under the 
Restricted mode. The account isn't disabled (there was no access at all in 
CRM 1.2 until you specified a license for that admin user). The major 
limitation is performing data access and manipulation tasks which should 
probably be performed under a real user account. 
I can understand why you were trying to test Outlook, but in production you 
wouldn't use the Outlook client with the Admin account anyway would you? You 
would log in as your own account.
The old way was much worse, this isn't perfect but it is a real improvement. 
Also, it is very clearly spelled out in the documentation. There are enough 
undocumented issues to worry about. 

Kevin

"Alex O." wrote:

> I didn't think that process was very intuitive.  As an Admin you need to 
> configure the system, import accounts, etc.  I can't think of any admins of 
> any other Microsoft App that Disables the Admin right off the bat.  I'm the 
> admin, I can disable my license...Judging from the fact that many people on 
> this newsgroup are having problems with the Outlook Add-in, the system needs 
> to mitigate the reasons for failure. This was not one of them...
> 
> 
> 
> "Kevin Butler" wrote:
> 
> > Alex, this feature is clearly discussed in the implementation guide. The 
> > reason for it is to
> > avoid the admin taking up a seat license. Restricted mode users can edit 
> > settings and 
> > customize, but they can't access data (basically anything in Sales or 
> > Service). This is
> > better than the old system of not being able to get into CRM until you added 
> > a license for
> > the admin and then having to remove that license if you didn't want the 
> > admin account
> > to be used on a regular basis. If you open the user, the Restricted Mode 
> > check box is 
> > fairly obvious and in red, but I can see how you might not have gone to the 
> > user window
> > at first.
> > 
> > Kevin Butler
> > The Alexander Group
> > www.alexandergroup.biz
> > 
> > "Alex O." wrote:
> > 
> > > Ok, I hope I can make a few people happy on this one.  I was insulting myself 
> > > that I couldn't get this working, and it caused some real frustration since 
> > > I'm the "Admin"....BUT.  I noticed when I setup my Sales people in the 
> > > system, I associated them with the Sales Manager ROLE....That is the key.  It 
> > > puts a checkbox in RESTRICTED USER MODE!  What the.... It looks like it 
> > > checks this box for the original Admin.  At least that's what I'm finding.  
> > > The other users I created manually, do not have it, and also work fine.  I 
> > > unchecked this box on my account and BOOM, the error went away.    You can 
> > > find this on the WEB side of CRM.  Go to SETTINGS, then BUSINESS UNIT 
> > > SETTINGS, then USERS and double-click on each person and the CHECKBOX is at 
> > > the bottom of hte first tab.  RESTRICTED USER MODE....Nice ;)
> > > 
> > > THat's a box that shouldn't be there...Can someone tell me why that's there 
> > > and why it checks it off for ANYONE by DEFAULT?  I hope this helps some 
> > > people....
> > > 
> > > 
> > > Alex Ovecka
> > > Project Assistanst, Inc.
> > > 
> > > "Terry" wrote:
> > > 
> > > > I actually was able to get this thing working. I was fortunate enough to be 
> > > > able to do a clean install on the server but this time I manually setup the 
> > > > DHCP and DC on the server instead of using the default config for first time 
> > > > server option.
> > > > 
> > > > I am not sure what was done differently but there is a great step by step 
> > > > setup instruction guide from MS that I used and everything worked correctly. 
> > > > The setup guide is at 
> > > > http://www.microsoft.com/technet/prodtechnol/windowsserver2003/technologies/directory/activedirectory/stepbystep/domcntrl.mspx
> > > > 
> > > > I followed these intructions to the letter except that I substituted the 
> > > > IP's for my own.
> > > > 
> > > > One more thing. After installing CRM a user needs to be created using the 
> > > > exact user name and password as that of the client PC that will connect to 
> > > > the CRM server. It is not neccassary for the client to be a member of the 
> > > > domain to connect, or at least my client is not a member of my domain and I 
> > > > can connect using the outlook client. Just creat a user in win 2003 and then 
> > > > add that user to CRM using the deployment manager and activate the user.
> > > > 
> > > > AFter you setup dc you should run dcdiag to make sure no errors are showing 
> > > > up.
> > > > 
> > > > Hope this helps some you you having problems. I soent 4 days on this before 
> > > > I got it to work.
> > > > 
> > > > "Glen Howie" wrote:
> > > > 
> > > > > Not sure which thread to post this under,cause this seems to be a pain for 
> > > > > alot of people.
> > > > > I was trying to research another problem so I changed the 'prompt for login' 
> > > > > setting in the browser. This pooched my Outlook client and since setting in 
> > > > > back didnt work I re-installed the CLient and fixed it.
> > > > > Then I realized the login prompt was set to the wrong login - I realized 
> > > > > that even though Oulook was connecting with my Domain user credentials, the 
> > > > > CRM Outlook client was using the Domain Administrator credentials to display 
> > > > > the CRM Browswrr screens
> > > > > So, I changed the Login under 'Manage Passwords' - CRM Outlook doesnt work 
> > > > > anymore , OF COURSE. same error - Loading CRM Functionality.
> > > > > Removing the server reference in the Manage Passwords doesnt fix it either...
> > > > > 
> > > > > Guess what?..... I REINSTALLING THE CRM CLIENT AGAIN!!!
> > > > > 
> > > > > IS ANYONE FROM MICROSOFT READING THESE THINGS?????
> > > > > -- 
> > > > > Glen Howie
> > > > > Microsoft CRM Product Specialist
> > > > > WolfBridge Solutions
> > > > > www.wolfbridgesolutions.com
> > > > > 
> > > > > 
> > > > > 
> > > > > "Terry" wrote:
> > > > > 
> > > > > > I have the exact same issue has anyone found a solution to this?
> > > > > > 
> > > > > > I am running all avialable updates on both Office 2003 and XP Pro, I DO NOT 
> > > > > > have the Business Contact Manager for Outlook installed.
> > > > > > 
> > > > > > "rtopp@bmsusa.com" wrote:
> > > > > > 
> > > > > > > I receive error message "An error occurred loading Microsoft CRM 
> > > > > > > Functionality" when starting Outlook with CRM 3.0 client installed.  I have 
> > > > > > > uninstalled CRM, Office, and cleaned the register using Register Mechanic.  I 
> > > > > > > am now getting the same error with an event error "A problem occurred 
> > > > > > > initializing Microsoft CRM COM interopt".  Anyone have any ideas?  Thanks.
0
Utf
1/12/2006 12:55:03 AM
Hi

I have a situation where the client PC is not member of domain, member
of workgroup. I can get e-mail to Oulook, as a Exchange client. But my
CRM desktop client for outllok is not at all working. Exchange server
and CRM server are in two different domains.
Is there any way I can get this working.

Thanks,

Koti
Terry wrote:
> I actually was able to get this thing working. I was fortunate enough to be
> able to do a clean install on the server but this time I manually setup the
> DHCP and DC on the server instead of using the default config for first time
> server option.
>
> I am not sure what was done differently but there is a great step by step
> setup instruction guide from MS that I used and everything worked correctly.
> The setup guide is at
> http://www.microsoft.com/technet/prodtechnol/windowsserver2003/technologies/directory/activedirectory/stepbystep/domcntrl.mspx
>
> I followed these intructions to the letter except that I substituted the
> IP's for my own.
>
> One more thing. After installing CRM a user needs to be created using the
> exact user name and password as that of the client PC that will connect to
> the CRM server. It is not neccassary for the client to be a member of the
> domain to connect, or at least my client is not a member of my domain and I
> can connect using the outlook client. Just creat a user in win 2003 and then
> add that user to CRM using the deployment manager and activate the user.
>
> AFter you setup dc you should run dcdiag to make sure no errors are showing
> up.
>
> Hope this helps some you you having problems. I soent 4 days on this before
> I got it to work.
>
> "Glen Howie" wrote:
>
> > Not sure which thread to post this under,cause this seems to be a pain for
> > alot of people.
> > I was trying to research another problem so I changed the 'prompt for login'
> > setting in the browser. This pooched my Outlook client and since setting in
> > back didnt work I re-installed the CLient and fixed it.
> > Then I realized the login prompt was set to the wrong login - I realized
> > that even though Oulook was connecting with my Domain user credentials, the
> > CRM Outlook client was using the Domain Administrator credentials to display
> > the CRM Browswrr screens
> > So, I changed the Login under 'Manage Passwords' - CRM Outlook doesnt work
> > anymore , OF COURSE. same error - Loading CRM Functionality.
> > Removing the server reference in the Manage Passwords doesnt fix it either...
> >
> > Guess what?..... I REINSTALLING THE CRM CLIENT AGAIN!!!
> >
> > IS ANYONE FROM MICROSOFT READING THESE THINGS?????
> > --
> > Glen Howie
> > Microsoft CRM Product Specialist
> > WolfBridge Solutions
> > www.wolfbridgesolutions.com
> >
> >
> >
> > "Terry" wrote:
> >
> > > I have the exact same issue has anyone found a solution to this?
> > >
> > > I am running all avialable updates on both Office 2003 and XP Pro, I DO NOT
> > > have the Business Contact Manager for Outlook installed.
> > >
> > > "rtopp@bmsusa.com" wrote:
> > >
> > > > I receive error message "An error occurred loading Microsoft CRM
> > > > Functionality" when starting Outlook with CRM 3.0 client installed.  I have
> > > > uninstalled CRM, Office, and cleaned the register using Register Mechanic.  I
> > > > am now getting the same error with an event error "A problem occurred
> > > > initializing Microsoft CRM COM interopt".  Anyone have any ideas?  Thanks.

0
raomuktineni
1/16/2006 10:20:38 PM
I am also having this problem... I have a laptop that is not part of
the domain that logs into a corporate network through a VPN. I am
certain (similar to my problems with the router) that my local windows
(workgroup) credentials are being passed along and rejected by the CRM
server.

Is there are way to hard code some sort of credentials for the outlook
client (3.0)?

Did Microsoft just assume that no one would ever use their home laptops
to login to CRM?

-Pete

raomuktineni@gmail.com wrote:
> Hi
>
> I have a situation where the client PC is not member of domain, member
> of workgroup. I can get e-mail to Oulook, as a Exchange client. But my
> CRM desktop client for outllok is not at all working. Exchange server
> and CRM server are in two different domains.
> Is there any way I can get this working.
>
> Thanks,
>
> Koti
> Terry wrote:
> > I actually was able to get this thing working. I was fortunate enough to be
> > able to do a clean install on the server but this time I manually setup the
> > DHCP and DC on the server instead of using the default config for first time
> > server option.
> >
> > I am not sure what was done differently but there is a great step by step
> > setup instruction guide from MS that I used and everything worked correctly.
> > The setup guide is at
> > http://www.microsoft.com/technet/prodtechnol/windowsserver2003/technologies/directory/activedirectory/stepbystep/domcntrl.mspx
> >
> > I followed these intructions to the letter except that I substituted the
> > IP's for my own.
> >
> > One more thing. After installing CRM a user needs to be created using the
> > exact user name and password as that of the client PC that will connect to
> > the CRM server. It is not neccassary for the client to be a member of the
> > domain to connect, or at least my client is not a member of my domain and I
> > can connect using the outlook client. Just creat a user in win 2003 and then
> > add that user to CRM using the deployment manager and activate the user.
> >
> > AFter you setup dc you should run dcdiag to make sure no errors are showing
> > up.
> >
> > Hope this helps some you you having problems. I soent 4 days on this before
> > I got it to work.
> >
> > "Glen Howie" wrote:
> >
> > > Not sure which thread to post this under,cause this seems to be a pain for
> > > alot of people.
> > > I was trying to research another problem so I changed the 'prompt for login'
> > > setting in the browser. This pooched my Outlook client and since setting in
> > > back didnt work I re-installed the CLient and fixed it.
> > > Then I realized the login prompt was set to the wrong login - I realized
> > > that even though Oulook was connecting with my Domain user credentials, the
> > > CRM Outlook client was using the Domain Administrator credentials to display
> > > the CRM Browswrr screens
> > > So, I changed the Login under 'Manage Passwords' - CRM Outlook doesnt work
> > > anymore , OF COURSE. same error - Loading CRM Functionality.
> > > Removing the server reference in the Manage Passwords doesnt fix it either...
> > >
> > > Guess what?..... I REINSTALLING THE CRM CLIENT AGAIN!!!
> > >
> > > IS ANYONE FROM MICROSOFT READING THESE THINGS?????
> > > --
> > > Glen Howie
> > > Microsoft CRM Product Specialist
> > > WolfBridge Solutions
> > > www.wolfbridgesolutions.com
> > >
> > >
> > >
> > > "Terry" wrote:
> > >
> > > > I have the exact same issue has anyone found a solution to this?
> > > >
> > > > I am running all avialable updates on both Office 2003 and XP Pro, I DO NOT
> > > > have the Business Contact Manager for Outlook installed.
> > > >
> > > > "rtopp@bmsusa.com" wrote:
> > > >
> > > > > I receive error message "An error occurred loading Microsoft CRM
> > > > > Functionality" when starting Outlook with CRM 3.0 client installed.  I have
> > > > > uninstalled CRM, Office, and cleaned the register using Register Mechanic.  I
> > > > > am now getting the same error with an event error "A problem occurred
> > > > > initializing Microsoft CRM COM interopt".  Anyone have any ideas?  Thanks.

0
Pete
1/20/2006 3:56:40 PM
OK, I resolved this same problem on a laptop running Office/Outlook 2003 
SP-2. In Outlook, go to Tools, Options, Other, Advanced Otions, COM Add Ins, 
then REMOVE the Microsoft CRM for Outlook Add In. Close Outlook. Open Outlook 
and go back to COM Addins and re-add the Microsoft CRM Addin for Outlook. I 
went back to the Client Install Folder at Client\PFiles\MSCRM\Client\bin and 
selected the crmaddin.dll file which puts it back in Outlook. Closed Outlook. 
Downloaded and ran a re-install of MS XML 4.0 SP2. Opened Outlook and it 
fixed the problem, the CRM tool bar and folders appeared and are accessible.  
  

Scott Phares
On Site Computer Solutions
Austin, Texas
512-498-1000 

"rtopp@bmsusa.com" wrote:

> I receive error message "An error occurred loading Microsoft CRM 
> Functionality" when starting Outlook with CRM 3.0 client installed.  I have 
> uninstalled CRM, Office, and cleaned the register using Register Mechanic.  I 
> am now getting the same error with an event error "A problem occurred 
> initializing Microsoft CRM COM interopt".  Anyone have any ideas?  Thanks.
0
Utf
1/27/2006 8:51:29 PM
Reply:

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