Error creating activities from Cases


I have an out of the box SBS 2003 CRM Setup

I have installed Rollup1 and the new help files

Under about MS CRM it has CRM 3.0 (3.0.5300.0)

When we try and create activies from within a case, we get the following to 
errors in the event log

We can create the activities just fromthe main web client menu ok

The same thing happens in the outlook client (OL 2003, Exchange 2003)

I found some links to verabose stuff, but they all applied to the have MS 
CRM setup on multiple server.

We have tried it with and without Outlook open

Anyhelp appreciated

Event Type: Error
Event Source: MSCRMAddressBook
Event Category: None
Event ID: 6423
Date:  14/03/2007
Time:  7:43:11 AM
User:  N/A
Computer: SRV-TS
An error occurred with the Microsoft CRM Address Book - the user could not 
be authenticated. Check user credentials, network connections and CRM server 
availability and try restarting Microsoft CRM. HR=0x80004005. Context=Access 
check. Function=CheckWhoAmIAndAccess. Line=940.

Event Type: Error
Event Source: MSCRMAddin
Event Category: None
Event ID: 5972
Date:  14/03/2007
Time:  7:44:37 AM
User:  N/A
Computer: SRV-TS
An error occurred retrieving data from the Microsoft CRM server for 
processing Microsoft CRM-related e-mail messages.  Not all CRM-related 
e-mail messages may be marked appropriately.  Verify that the current user 
has appropriate permissions and server connectivity and try the action 
again. HR=0x80004005. Context=. Function=CEmailTagger::Run. Line=313.

For more information, see Help and Support Center at

3/13/2007 10:59:39 PM
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