Crystal: Verify you have enough crystal licences
I have been experiencing a problem, like many of you, with Crystal reports on a CRM 1.2 server reporting that there are not enough licences when I try to access a report. The reporting service works for a while and then stops - restarting all of the crystal services make no difference but after rebooting the server it starts to work again. There are a number of events in the event viewer i.e.: ------------------------------------------------------------------------------- MSCRM Platform Error Report: ------------------------------------------------------------------------------- Error: Unable to access crystal; check to see if you have enough licenses : Unable to log into crystal; check to see if you have enough licenses : Unable to connect to cluster @IIS01.CCSIT.CO.UK to retrieve updated APS member list. Logon can not continue. Error Message: Unable to access crystal; check to see if you have enough licenses : Unable to log into crystal; check to see if you have enough licenses : Unable to connect to cluster @IIS01.CCSIT.CO.UK to retrieve updated APS member list. Logon can not continue. Error Details: Details on this error have not been provided by the platform. Source File: Not available Line Number: Not available Stack Trace Info: at System.Web.UI.Page.HandleError(Exception e) at System.Web.UI.Page.ProcessRequestMain() at System.Web.UI.Page.ProcessRequest() at System.Web.UI.Page.ProcessRequest(HttpContext context) at System.Web.CallHandlerExecutionStep.System.Web.HttpApplication+IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) For more information, see Help and Support Center at ------------------------------------------------------------------------------- I tried the reported fixes I can find but nothing worked, INTERACTIVE and Authenticated Users have the correct access rights. Finally I resolved the problem by tracking through the connection that the Crystal_CrystalAPS service uses. It uses a DSN to connect to the database (Specified in the service properties). testing the connection was failing - it turned out in my case that the service was using the local service account and that the local service account on my server didn't have any access rights on the database. I have fixed this by granting (Temporarily) the IIS01$ service account SysAdmins rights on the SQL server. I am posting this purely in case other people have the same problem and want another straw to clutch at! If you have other fixes which work for you post them in response to help out other people - so far I have found lots of problem reports but few fixes. Thanks
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david
12/17/2004 9:40:25 AM
crm
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