CRM authentication issues
Hi all We seem to be having a problem with our CRM system. Since we installed the product we persistantly got the following error message: Event ID 11 KDC Error There are multiple accounts with name host/anc2003dc02.ancorisltd.local of type DS_SERVICE_PRINCIPAL_NAME. From an initial correspondance, I was told to use LDP and ADSI edit to remove the duplicate SPN which I completed successfully and this stopped the error from happening. Since then, we have been unable to connect to the CRM web site using the http:\\servername as before. We can connect to the system remotely, however IIS presents us with a login screen every time, even when the web site and server is set to Integrated Authentication. You can also connect to the servername when logged on to the server using http:\\localhost\servername. I have checked ADSIEdit and all the SPN's seem to be inserted ok. DNS and WINS seem to be working OK. I have tried various troubleshooting methods, Kerberostray (to check the tokens on the client). CSScript (to determine the authentication type), Does anyone have any ideas? Regards Jonathon
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Jonathon
9/6/2004 6:30:19 PM
crm
35858 articles. 
1 followers.
4 Replies
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------=_NextPart_0001_B090594E
Content-Type: text/plain
Content-Transfer-Encoding: 7bit
Hi Jonathon,
The reason you were getting the initial KDC 11 errors is because Microsoft
Internet Information Services (IIS) is not enabled for both Kerberos and
NTLM authentication.
Follow this Microsoft Knowledge Base article for complete instructions on
how to configure IIS to support both Kerberos and NTLM authentication.
http://support.microsoft.com/?id=215383
Thank you,
Tami J. Lemar
Microsoft Business Solutions Support
This posting is provided "AS IS" with no warranties, and confers no rights.
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Content-Type: text/x-rtf
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{\rtf1\ansi\ansicpg1252\deff0\deflang1033{\fonttbl{\f0\fnil\fprq2\fcharset0 MS Sans Serif;}}
\viewkind4\uc1\pard\f0\fs20 Hi Jonathon,
\par
\par The reason you were getting the initial KDC 11 errors is because Microsoft Internet Information Services (IIS) is not enabled for both Kerberos and NTLM authentication.
\par
\par Follow this Microsoft Knowledge Base article for complete instructions on how to configure IIS to support both Kerberos and NTLM authentication.
\par
\par http://support.microsoft.com/?id=215383
\par
\par Thank you,
\par
\par Tami J. Lemar
\par Microsoft Business Solutions Support
\par
\par This posting is provided "AS IS" with no warranties, and confers no rights.
\par
\par
\par }
------=_NextPart_0001_B090594E--
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tlemar
9/9/2004 12:26:31 PM
Hi, We've got pretty much the same problem with KDC 11 errors and we followed the same processes that Jonathon documented, using advice from other MS newsgroups. I just tried the advice offered to Jonathon in this post, and the number of KDC 11 errors dropped dramatically, but we're still getting them. One each hour for each of two serviceprincipalname entries. One is "cifs" at 21 minutes past each hour and the other is "host" at 46 minutes past each hour. We're running CRM 1.2 on SBS2003. Further Suggestions? TIA - Gerry H "Tami Lemar" wrote: > Hi Jonathon, > > The reason you were getting the initial KDC 11 errors is because Microsoft > Internet Information Services (IIS) is not enabled for both Kerberos and > NTLM authentication. > > Follow this Microsoft Knowledge Base article for complete instructions on > how to configure IIS to support both Kerberos and NTLM authentication. > > http://support.microsoft.com/?id=215383 > > Thank you, > > Tami J. Lemar > Microsoft Business Solutions Support > > This posting is provided "AS IS" with no warranties, and confers no rights
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Utf
11/10/2004 8:38:07 PM
I just installed CRM12 on a SBS2003 and now have KDC event 11 errors showing. The events are for both the host and cifs. I have not done anything at this point to fix. What I want to know is why this occurred to begin with? There were not any reported errors during the install. Did you happen to try what Tami suggested in the thread? --- floyd "Gerry H" wrote: > Hi, > We've got pretty much the same problem with KDC 11 errors and we followed > the same processes that Jonathon documented, using advice from other MS > newsgroups. I just tried the advice offered to Jonathon in this post, and > the number of KDC 11 errors dropped dramatically, but we're still getting > them. One each hour for each of two serviceprincipalname entries. One is > "cifs" at 21 minutes past each hour and the other is "host" at 46 minutes > past each hour. We're running CRM 1.2 on SBS2003. Further Suggestions? > TIA - Gerry H > > "Tami Lemar" wrote: > > > Hi Jonathon, > > > > The reason you were getting the initial KDC 11 errors is because Microsoft > > Internet Information Services (IIS) is not enabled for both Kerberos and > > NTLM authentication. > > > > Follow this Microsoft Knowledge Base article for complete instructions on > > how to configure IIS to support both Kerberos and NTLM authentication. > > > > http://support.microsoft.com/?id=215383 > > > > Thank you, > > > > Tami J. Lemar > > Microsoft Business Solutions Support > > > > This posting is provided "AS IS" with no warranties, and confers no rights
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Utf
11/30/2004 3:09:02 PM
I had the KDC 11 errors and tried dozens of things before sorting it out. I did exactly the same as Jonathan at first and deleted the duplicate SPN, and the KDC errors stopped but CRM stopped working. Put the SPN back in and CRM worked but KDC errors returned. I fixed the problem by replacing the duplicate SPN (sbs2003.mydomain.local) with the host name of the CRM website (crm.mydomain.local) - KDC errors stop and CRM still works! "Floyd" wrote: > I just installed CRM12 on a SBS2003 and now have KDC event 11 errors showing. > The events are for both the host and cifs. > > I have not done anything at this point to fix. What I want to know is why > this occurred to begin with? There were not any reported errors during the > install. > > Did you happen to try what Tami suggested in the thread? > > --- floyd > > > "Gerry H" wrote: > > > Hi, > > We've got pretty much the same problem with KDC 11 errors and we followed > > the same processes that Jonathon documented, using advice from other MS > > newsgroups. I just tried the advice offered to Jonathon in this post, and > > the number of KDC 11 errors dropped dramatically, but we're still getting > > them. One each hour for each of two serviceprincipalname entries. One is > > "cifs" at 21 minutes past each hour and the other is "host" at 46 minutes > > past each hour. We're running CRM 1.2 on SBS2003. Further Suggestions? > > TIA - Gerry H > > > > "Tami Lemar" wrote: > > > > > Hi Jonathon, > > > > > > The reason you were getting the initial KDC 11 errors is because Microsoft > > > Internet Information Services (IIS) is not enabled for both Kerberos and > > > NTLM authentication. > > > > > > Follow this Microsoft Knowledge Base article for complete instructions on > > > how to configure IIS to support both Kerberos and NTLM authentication. > > > > > > http://support.microsoft.com/?id=215383 > > > > > > Thank you, > > > > > > Tami J. Lemar > > > Microsoft Business Solutions Support > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights
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Utf
12/3/2004 11:17:02 AM
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When I installed CRM/the Email router, I specified it to use the administrator mailbox. I now want to move it to a dedicated CRM mailbox, where cna I find this setting if it's not under Settings/Organisation Settings/System Settings/Email ?? Thanks Hi Adam, I believed that you have to use the Microsoft CRM-Exchange Email Router -> Rule Deployment Wizard to update the mailbox information. Make sure the logon to start that email router Service able to access that mailbox. Darren Darren Liu wrote: > Hi Adam, > > I believed that you have to use the Microsoft CRM-Exch...
Announcements in Crm
Can u set it that announcements shows to all users when they log on,as there is no workflow for announcements. is there any way to intergrate a ticker at the bottom of Crm to show information? not without making unsupported changes to the announcement section. ============================== John O'Donnell Microsoft CRM MVP http://www.crowecrm.com "Zombie9" <Zombie9@discussions.microsoft.com> wrote in message news:B0ED5A80-84DE-42E3-BDD2-9D25CD846E93@microsoft.com... > Can u set it that announcements shows to all users when they log on,as > there > is no w...
Smartlist from View issue
When I created a new view and a Smarlist (GP 9) based on this view, for some reason no data shows up. GP briefly shows "Exploring" and quickly changes to "Completed" w/o showing any data. I've had this same issue previously and it was related to permissions not being set correctly but I've set this new one the same as the one that is now working but it's still not showing any data. FYI, I've enabled access to the view via both "Tools->SmartList Builder->Security->SQL Table Security" and "Tools->Setup->System->SmartLis...