CRM 4 - Outlook not refreshing

On two computers running CRM 4 for Outlook 2007 (on Vista), Outlook will not 
refresh its data. You can open or delete an email but it won't show in the 
main email screen untill you close Outlook and reopen it. Often Outlook won't 
release memory, the Outlook process has to be closed manually in task 
manager. Any help would be appreciated. 
0
jsilvani (6)
1/23/2008 10:42:01 PM
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Have you tried re-running the install tool to do a repair, or you can use the 
diagnostic tool to check to see if there are any problems. Go to Start > 
Programs > Microsoft Dynamics CRM 4.0 > Diagnostics (on the client machine 
affected by this problem).
-- 
Matt Wittemann, CRM MVP
http://icu-mscrm.blogspot.com


"jsilvani" wrote:

> On two computers running CRM 4 for Outlook 2007 (on Vista), Outlook will not 
> refresh its data. You can open or delete an email but it won't show in the 
> main email screen untill you close Outlook and reopen it. Often Outlook won't 
> release memory, the Outlook process has to be closed manually in task 
> manager. Any help would be appreciated. 
0
1/24/2008 3:13:06 AM
Thanks Matt but I have reinstalled the client, run diags and repair. As this 
is appearing on two computers I was wondering if others are having this issue.

"Matt Wittemann" wrote:

> Have you tried re-running the install tool to do a repair, or you can use the 
> diagnostic tool to check to see if there are any problems. Go to Start > 
> Programs > Microsoft Dynamics CRM 4.0 > Diagnostics (on the client machine 
> affected by this problem).
> -- 
> Matt Wittemann, CRM MVP
> http://icu-mscrm.blogspot.com
> 
> 
> "jsilvani" wrote:
> 
> > On two computers running CRM 4 for Outlook 2007 (on Vista), Outlook will not 
> > refresh its data. You can open or delete an email but it won't show in the 
> > main email screen untill you close Outlook and reopen it. Often Outlook won't 
> > release memory, the Outlook process has to be closed manually in task 
> > manager. Any help would be appreciated. 
0
jsilvani (6)
1/24/2008 6:53:01 PM
Hi,

Yes we have just upgraded and have the same issue - Win XP + CRM 4 + Outlook 
2007.

I expect it is a software bug and Microsoft will issue a hotfix soon??

"jsilvani" wrote:

> Thanks Matt but I have reinstalled the client, run diags and repair. As this 
> is appearing on two computers I was wondering if others are having this issue.
> 
> "Matt Wittemann" wrote:
> 
> > Have you tried re-running the install tool to do a repair, or you can use the 
> > diagnostic tool to check to see if there are any problems. Go to Start > 
> > Programs > Microsoft Dynamics CRM 4.0 > Diagnostics (on the client machine 
> > affected by this problem).
> > -- 
> > Matt Wittemann, CRM MVP
> > http://icu-mscrm.blogspot.com
> > 
> > 
> > "jsilvani" wrote:
> > 
> > > On two computers running CRM 4 for Outlook 2007 (on Vista), Outlook will not 
> > > refresh its data. You can open or delete an email but it won't show in the 
> > > main email screen untill you close Outlook and reopen it. Often Outlook won't 
> > > release memory, the Outlook process has to be closed manually in task 
> > > manager. Any help would be appreciated. 
0
PaulT (8)
2/4/2008 11:38:01 AM
Reply:

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