Converting e-mail to case within the same domain

Hi
i am currently running crm 1.2 and with this utilizing the c360 tool to 
convert e-mail sent through to cases.  however this only works if the mail is 
sent from an external domain.  any one setting this up had the same problem?  
pleeeze help

Natasha
0
Utf
9/15/2004 6:51:10 AM
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