Cannot send any emails through my CRM

I have CRM 3.0 installed for a year and have been using it to send direct 
emails to the contacts i have.  when i tried to send email last week i 
couldn't. It seems that the activity is recorded in the CRM but the recipient 
never receives it.

Please advise on where i should check to detect the problem.

0
Utf
10/30/2006 1:26:01 PM
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May be the email relay has been disabled for the crm web server on the 
exchange smtp service. In addition check the smtp settings on the CRM web 
server registry under mscrm

Lastly check the crm web web server event logs to see if any errors are 
being logged

==============================
John O'Donnell
Microsoft CRM MVP
http://www.crowecrm.com


"Maria" <Maria@discussions.microsoft.com> wrote in message 
news:D84EFDF3-AD80-4AF4-A9F2-CC2C14A9426D@microsoft.com...
>I have CRM 3.0 installed for a year and have been using it to send direct
> emails to the contacts i have.  when i tried to send email last week i
> couldn't. It seems that the activity is recorded in the CRM but the 
> recipient
> never receives it.
>
> Please advise on where i should check to detect the problem.
> 


0
John
10/31/2006 5:32:06 AM
John,

Many thanks in advance.

i searched the registry but didn't find anything. can you please provide 
more details on that?

"John O'Donnell" wrote:

> May be the email relay has been disabled for the crm web server on the 
> exchange smtp service. In addition check the smtp settings on the CRM web 
> server registry under mscrm
> 
> Lastly check the crm web web server event logs to see if any errors are 
> being logged
> 
> ==============================
> John O'Donnell
> Microsoft CRM MVP
> http://www.crowecrm.com
> 
> 
> "Maria" <Maria@discussions.microsoft.com> wrote in message 
> news:D84EFDF3-AD80-4AF4-A9F2-CC2C14A9426D@microsoft.com...
> >I have CRM 3.0 installed for a year and have been using it to send direct
> > emails to the contacts i have.  when i tried to send email last week i
> > couldn't. It seems that the activity is recorded in the CRM but the 
> > recipient
> > never receives it.
> >
> > Please advise on where i should check to detect the problem.
> > 
> 
> 
> 
0
Utf
10/31/2006 9:05:02 AM
Reply:

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