Can you forward multiple email addresses to the same queue in Microsoft CRM 3.0?

I currently have my CRM queue setup properly. However, I was wondering,
if I have a queue called support@test.com, i seem to only be able to
process email in the queue if the email is addressed to
"support@test.com". If i want to use another forwarding address such as
"support-client@test.com" forwards to support@test.com the email
doesn't get processed into the queue.

I noticed that the only difference is that in the "to" box, the address
is actually support-client@test.com since the message was forwarded or
this address is a distribution list and this seems to be the only
difference as to why the email is not processed, since the to address
is not the same address as the box support@test.com.

I am guessing this has something to do with the CRM 3.0 email router
with routing email. Is there any way to forward without having to
rewrite the email header to field (which is what i was thinking using
an exchange event sink) or is there a Microsoft CRM object we can use?

Thanks

0
harryyeh
8/14/2006 2:35:30 PM
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Hi Harry

You should be able to create a second queue and deploy the exchange rules to 
this support-client@test.com queue. I haven't ever done this but have only 
seen the possibility. You could then use workflow to move it to the 
appropriate queue if desired. 

I have a seperate problem in that I'm trying to get mail sent BCC to the 
queue address - any ideas (I've tried mail forwarding as well as the typical 
routing).

Good luck,
Bruce

"harryyeh@cometcomputing.com" wrote:

> I currently have my CRM queue setup properly. However, I was wondering,
> if I have a queue called support@test.com, i seem to only be able to
> process email in the queue if the email is addressed to
> "support@test.com". If i want to use another forwarding address such as
> "support-client@test.com" forwards to support@test.com the email
> doesn't get processed into the queue.
> 
> I noticed that the only difference is that in the "to" box, the address
> is actually support-client@test.com since the message was forwarded or
> this address is a distribution list and this seems to be the only
> difference as to why the email is not processed, since the to address
> is not the same address as the box support@test.com.
> 
> I am guessing this has something to do with the CRM 3.0 email router
> with routing email. Is there any way to forward without having to
> rewrite the email header to field (which is what i was thinking using
> an exchange event sink) or is there a Microsoft CRM object we can use?
> 
> Thanks
> 
> 
0
Utf
8/14/2006 7:16:02 PM
Hi Bruce

Actually I have a similar problem to you, actually what I want to have
is a differnent email address domain forward to CRM but I can't. Eg.
support@test.com to forward to a crm queue at support@test1.com doesn't
work since the email in the To or CC is support@test.com

I am going to see if I can rewrite the email address, if I can I'll
post the solution here.

Thanks for the response.

Harry

Bruce Nicholson wrote:
> Hi Harry
>
> You should be able to create a second queue and deploy the exchange rules to
> this support-client@test.com queue. I haven't ever done this but have only
> seen the possibility. You could then use workflow to move it to the
> appropriate queue if desired.
>
> I have a seperate problem in that I'm trying to get mail sent BCC to the
> queue address - any ideas (I've tried mail forwarding as well as the typical
> routing).
>
> Good luck,
> Bruce
>
> "harryyeh@cometcomputing.com" wrote:
>
> > I currently have my CRM queue setup properly. However, I was wondering,
> > if I have a queue called support@test.com, i seem to only be able to
> > process email in the queue if the email is addressed to
> > "support@test.com". If i want to use another forwarding address such as
> > "support-client@test.com" forwards to support@test.com the email
> > doesn't get processed into the queue.
> >
> > I noticed that the only difference is that in the "to" box, the address
> > is actually support-client@test.com since the message was forwarded or
> > this address is a distribution list and this seems to be the only
> > difference as to why the email is not processed, since the to address
> > is not the same address as the box support@test.com.
> >
> > I am guessing this has something to do with the CRM 3.0 email router
> > with routing email. Is there any way to forward without having to
> > rewrite the email header to field (which is what i was thinking using
> > an exchange event sink) or is there a Microsoft CRM object we can use?
> > 
> > Thanks
> > 
> >

0
harryyeh
8/19/2006 7:54:23 PM
Hi Harry,
did you ever find  solution for this? we have a similar situation , and we 
cannot route emails from a 2nd external email address.

thanx
-- 
Glen Howie
Microsoft CRM Product Specialist
WolfBridge Solutions
www.wolfbridgesolutions.com



"harryyeh@cometcomputing.com" wrote:

> Hi Bruce
> 
> Actually I have a similar problem to you, actually what I want to have
> is a differnent email address domain forward to CRM but I can't. Eg.
> support@test.com to forward to a crm queue at support@test1.com doesn't
> work since the email in the To or CC is support@test.com
> 
> I am going to see if I can rewrite the email address, if I can I'll
> post the solution here.
> 
> Thanks for the response.
> 
> Harry
> 
> Bruce Nicholson wrote:
> > Hi Harry
> >
> > You should be able to create a second queue and deploy the exchange rules to
> > this support-client@test.com queue. I haven't ever done this but have only
> > seen the possibility. You could then use workflow to move it to the
> > appropriate queue if desired.
> >
> > I have a seperate problem in that I'm trying to get mail sent BCC to the
> > queue address - any ideas (I've tried mail forwarding as well as the typical
> > routing).
> >
> > Good luck,
> > Bruce
> >
> > "harryyeh@cometcomputing.com" wrote:
> >
> > > I currently have my CRM queue setup properly. However, I was wondering,
> > > if I have a queue called support@test.com, i seem to only be able to
> > > process email in the queue if the email is addressed to
> > > "support@test.com". If i want to use another forwarding address such as
> > > "support-client@test.com" forwards to support@test.com the email
> > > doesn't get processed into the queue.
> > >
> > > I noticed that the only difference is that in the "to" box, the address
> > > is actually support-client@test.com since the message was forwarded or
> > > this address is a distribution list and this seems to be the only
> > > difference as to why the email is not processed, since the to address
> > > is not the same address as the box support@test.com.
> > >
> > > I am guessing this has something to do with the CRM 3.0 email router
> > > with routing email. Is there any way to forward without having to
> > > rewrite the email header to field (which is what i was thinking using
> > > an exchange event sink) or is there a Microsoft CRM object we can use?
> > > 
> > > Thanks
> > > 
> > >
> 
> 
0
Utf
11/17/2006 3:42:02 PM
Reply:

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