Button "New Account" in Sub-Accountsview opens Parent account

When I open an account, and then go to the subaccounts of that account, I 
click on the Button "New Account" to create a new subaccount for this 
account. Instead of opening a new account form, the application opens the 
original Account form. 

Anybody an idea how this is possible?

Regards,

Sanne groenhof
-- 
MSCRM, hosted as ASP, and configured for your business.
0
Utf
5/19/2005 2:27:07 PM
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Sanne,

Have you installed any specific toolbars in your Internet Explorer? Like 
google toolbar/msn toolbar?

-- 
Rob Bakkers,
Avanade Netherlands


"Sanne" wrote:

> When I open an account, and then go to the subaccounts of that account, I 
> click on the Button "New Account" to create a new subaccount for this 
> account. Instead of opening a new account form, the application opens the 
> original Account form. 
> 
> Anybody an idea how this is possible?
> 
> Regards,
> 
> Sanne groenhof
> -- 
> MSCRM, hosted as ASP, and configured for your business.
0
Utf
5/19/2005 2:34:01 PM
Hi Rob,

We don't have any extra toolbars,and it happens on all clients (SFO and web, 
different machines, different users).

Sanne
-- 
MSCRM, hosted as ASP, and configured for your business.


"Rob Bakkers" wrote:

> Sanne,
> 
> Have you installed any specific toolbars in your Internet Explorer? Like 
> google toolbar/msn toolbar?
> 
> -- 
> Rob Bakkers,
> Avanade Netherlands
> 
> 
> "Sanne" wrote:
> 
> > When I open an account, and then go to the subaccounts of that account, I 
> > click on the Button "New Account" to create a new subaccount for this 
> > account. Instead of opening a new account form, the application opens the 
> > original Account form. 
> > 
> > Anybody an idea how this is possible?
> > 
> > Regards,
> > 
> > Sanne groenhof
> > -- 
> > MSCRM, hosted as ASP, and configured for your business.
0
Utf
5/19/2005 2:41:01 PM
Have you altered any of the aspx pages of the CRM application? It seems the 
window.open method doesn't work properly. Have never seen this issue before 
to be honost.

Rob Bakkers,
Avanade Netherlands


"Sanne" wrote:

> Hi Rob,
> 
> We don't have any extra toolbars,and it happens on all clients (SFO and web, 
> different machines, different users).
> 
> Sanne
> -- 
> MSCRM, hosted as ASP, and configured for your business.
> 
> 
> "Rob Bakkers" wrote:
> 
> > Sanne,
> > 
> > Have you installed any specific toolbars in your Internet Explorer? Like 
> > google toolbar/msn toolbar?
> > 
> > -- 
> > Rob Bakkers,
> > Avanade Netherlands
> > 
> > 
> > "Sanne" wrote:
> > 
> > > When I open an account, and then go to the subaccounts of that account, I 
> > > click on the Button "New Account" to create a new subaccount for this 
> > > account. Instead of opening a new account form, the application opens the 
> > > original Account form. 
> > > 
> > > Anybody an idea how this is possible?
> > > 
> > > Regards,
> > > 
> > > Sanne groenhof
> > > -- 
> > > MSCRM, hosted as ASP, and configured for your business.
0
Utf
5/19/2005 2:55:03 PM
When you say it opens the "original Account" form, what do you mean?  Are you
expecting a different form?  The sub-Account form is the same form, it's just
that it should open with the Parent Account already populated.

Matt Parks
MVP - Microsoft CRM

----------------------------------------
----------------------------------------
On Thu, 19 May 2005 07:27:07 -0700, "Sanne" <Sanne@discussions.microsoft.com>
wrote:

When I open an account, and then go to the subaccounts of that account, I 
click on the Button "New Account" to create a new subaccount for this 
account. Instead of opening a new account form, the application opens the 
original Account form. 

Anybody an idea how this is possible?

Regards,

Sanne groenhof

0
Matt
5/19/2005 5:41:41 PM
Reply:

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