Blackberry email tracking in crm 4.0

Hi,

can anyone tell me if blackberry emails are supposed to automatically
track within CRM 4.0?  We are tracking emails through outlook into crm
fine but BB emails are not tracking for some reason.  We have our own
BES and exchange server.  I know you can buy 3rd party software but
according to one of the reps of that company, he claimed it should be
tracking by itself w/out 3rd party.  Is anyone sucessfully doing this?

thank you!
0
11/25/2008 4:51:30 PM
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I am no expert, but I have been working with BB/BES and CRM and up
till now what I seen is that email already marked for tracking (i.e. a
reply to one marked as tracked) will still be when you reply from your
BB, but unless you have a third party software for CRM (like Ten
Digits Mobile access, not sure about CWR) you can make a new email and
mark it as tracked, otherwise, you will have to go in your sent
forlder to mark it, and mark the reply afterward.
That is if you have not set your CRM to track every single emails, but
only those you mark to be tracked.


On Nov 25, 11:51=A0am, sldelaga...@gmail.com wrote:
> Hi,
>
> can anyone tell me if blackberry emails are supposed to automatically
> track within CRM 4.0? =A0We are tracking emails through outlook into crm
> fine but BB emails are not tracking for some reason. =A0We have our own
> BES and exchange server. =A0I know you can buy 3rd party software but
> according to one of the reps of that company, he claimed it should be
> tracking by itself w/out 3rd party. =A0Is anyone sucessfully doing this?
>
> thank you!

0
11/26/2008 12:14:49 PM
Reply:

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