Accounts & Contacts Company Name CRM & GP

Our company is in the process of implementing a crm3 to great plains 9.

We were told that we need to convert Leads to Accounts & Contacts for the 
way Great Plains & Crm Integrates using the Scribe solution we purchased.

The problem is that when we have multiple accounts with the same company 
name that they do not import correctly.  These ARE NOT the same company even 
though they have the same company name.  We are trying to figure out how this 
will work in CRM and Great Plains.

For example we could have RE/MAX Northwest in Chicago area and a RE/MAX 
Northwest in Texas that are not related except that they are both affiiated 
with RE/MAX.  Since real estate names are very similar we do not want to be 
grouping company names together.  We consider our sales process to be 
Business to Individual, not Business to Company.

I originally thought we should just convert Leads to Contacts (and not 
accounts), but was told that this is not the structure for the integration to 
Great Plains and extensive modifications would be needed (as there are 
default mapping templates).

I am looking for ideas.

3/11/2006 9:54:27 PM
crm 35858 articles. 1 followers. Follow

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I agree with whoever told you about accounts, because  Account in CRM =
Customer in GP.  That said, the reason you have Scribe is to have a
customized integration as very few companies are truly "vanilla".

Lee Adler

3/13/2006 2:26:17 AM

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